Driver Controlled Operation (DCO) was rolled out on Southern from January 2017. Operationally this means that drivers open and close the doors of the train \u2013 a modern and safe way of working. What this means for passengers is that they now have dedicated customer service staff (an on-board supervisor, or OBS) on every train that previously had a conductor. Should an OBS - at short notice - not be able to meet the train, then the train is no longer cancelled, as it would have been with a conductor.<\/p>
<\/p>
In 2016, no Southern services ran without a scheduled second member of staff on board. However, 8,119 trains were cancelled in 2016 because there was no conductor. This is because trains which are scheduled to run with a conductor cannot be run without a second qualified person on board.<\/p>
<\/p>
In 2017, 1.6% of Southern services scheduled to run with an OBS ran without an OBS for their whole journey, and 2.2% ran without an OBS for part of their journey.<\/p>
<\/p>
In 2018, 0.4% of Southern services scheduled to run with an OBS ran without an OBS for their whole journey, and 1.0% ran without an OBS for part of their journey.<\/p>
<\/p>
In the figures for January and February 2019, 0.1% of Southern services scheduled to run with an OBS ran without an OBS for their whole journey, and 0.5% ran without an OBS for part of their journey.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3996", "label" : {"_value" : "Biography information for Andrew Jones"} } , "answeringMemberConstituency" : {"_value" : "Harrogate and Knaresborough"} , "answeringMemberPrinted" : {"_value" : "Andrew Jones"} , "dateOfAnswer" : {"_value" : "2019-03-13", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-03-13T14:45:10.577Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2019-03-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Southern"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Transport, what proportion of trains have run without second member of staff for (a) all and (b) part of the service on GTR Southern Railway services in (a) 2016, (b) 2017 and (c) 2018.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4615", "label" : {"_value" : "Biography information for Lloyd Russell-Moyle"} } , "tablingMemberConstituency" : {"_value" : "Brighton, Kemptown"} , "tablingMemberPrinted" : [{"_value" : "Lloyd Russell-Moyle"} ], "uin" : "230103"} , {"_about" : "http://data.parliament.uk/resources/1077702", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1077702/answer", "answerText" : {"_value" : "
It is already illegal for a taxi or private hire driver to refuse carriage to a passenger on the grounds that they are accompanied by an assistance dog. Responsibility for ensuring that drivers understand their legal duties, and for taking action against those alleged to have acted discriminatorily, rests with local licensing authorities.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4460", "label" : {"_value" : "Biography information for Ms Nusrat Ghani"} } , "answeringMemberConstituency" : {"_value" : "Wealden"} , "answeringMemberPrinted" : {"_value" : "Ms Nusrat Ghani"} , "dateOfAnswer" : {"_value" : "2019-03-05", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-03-05T13:16:13.483Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2019-02-26", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Taxis: Guide Dogs"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Transport, if the Government will publish a timeframe for the introduction of legislation to address discrimination against guide dog owners using taxis.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4615", "label" : {"_value" : "Biography information for Lloyd Russell-Moyle"} } , "tablingMemberConstituency" : {"_value" : "Brighton, Kemptown"} , "tablingMemberPrinted" : [{"_value" : "Lloyd Russell-Moyle"} ], "uin" : "226194"} , {"_about" : "http://data.parliament.uk/resources/1058729", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1058729/answer", "answerText" : {"_value" : "
The Department has started considering the future of the Thameslink, Southern, and Great Northern franchise (TSGN). We are working closely with the Williams Rail Review, which is examining the most appropriate organisational and commercial models for the future of the rail industry. As a result, a decision will not be made regarding the future of TSGN before the Review findings are published in Autumn 2019.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3996", "label" : {"_value" : "Biography information for Andrew Jones"} } , "answeringMemberConstituency" : {"_value" : "Harrogate and Knaresborough"} , "answeringMemberPrinted" : {"_value" : "Andrew Jones"} , "dateOfAnswer" : {"_value" : "2019-02-14", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-02-14T14:54:14.273Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2019-02-11", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Thameslink, Southern and Great Northern Rail Franchise"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Transport, what decisions his Department has taken on the next Thameslink, Southern and Great Northern franchise; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4615", "label" : {"_value" : "Biography information for Lloyd Russell-Moyle"} } , "tablingMemberConstituency" : {"_value" : "Brighton, Kemptown"} , "tablingMemberPrinted" : [{"_value" : "Lloyd Russell-Moyle"} ], "uin" : "219532"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 3, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }