Delivery of EFG is fully devolved to over 40 participating lenders, each of which has their own arrangements for handling customer complaints. The Department does not mediate in disputes between individual borrowers and lenders. Any business complaining to BIS or the British Business Bank is guided in the first instance to follow their lender\u2019s complaints procedure. Upon exhaustion of that process the next step for dealing with an unresolved dispute in most instances will be to refer it to the Financial Ombudsman Service.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4070", "label" : {"_value" : "Biography information for Matt Hancock"} } , "answeringMemberConstituency" : {"_value" : "West Suffolk"} , "answeringMemberPrinted" : {"_value" : "Matthew Hancock"} , "dateOfAnswer" : {"_value" : "2014-10-23", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-10-23T13:08:39.975891Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "26"} , "answeringDeptShortName" : {"_value" : "Business, Innovation and Skills"} , "answeringDeptSortName" : {"_value" : "Business, Innovation and Skills"} , "date" : {"_value" : "2014-10-16", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Enterprise Finance Guarantee Scheme"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Business, Innovation and Skills, how many complaints about the Enterprise Finance Guarantee Scheme his Department has received in each year since the inception of that scheme.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/533", "label" : {"_value" : "Biography information for David Hanson"} } , "tablingMemberConstituency" : {"_value" : "Delyn"} , "tablingMemberPrinted" : [{"_value" : "Mr David Hanson"} ], "uin" : "210872"} , {"_about" : "http://data.parliament.uk/resources/93749", "AnsweringBody" : [{"_value" : "Department for Business, Innovation and Skills"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/93749/answer", "answerText" : {"_value" : "
Delivery of the Enterprise Finance Guarantee (EFG) is fully devolved to over 40 participating lenders. As such the Department for Business Innovation and Skills does not directly receive, approve or terminate any EFG applications.<\/p>
Participating lenders do not report to the Department numbers of applications submitted or terminated. Since inception of the scheme in January 2009, participating lenders have made offers of 26,189 EFG-backed loans and other types of debt facilities.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4070", "label" : {"_value" : "Biography information for Matt Hancock"} } , "answeringMemberConstituency" : {"_value" : "West Suffolk"} , "answeringMemberPrinted" : {"_value" : "Matthew Hancock"} , "dateOfAnswer" : {"_value" : "2014-10-23", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-10-23T13:09:56.3500656Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "26"} , "answeringDeptShortName" : {"_value" : "Business, Innovation and Skills"} , "answeringDeptSortName" : {"_value" : "Business, Innovation and Skills"} , "date" : {"_value" : "2014-10-16", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Enterprise Finance Guarantee Scheme"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Business, Innovation and Skills, how many applications to the Enterprise Finance Guarantee Scheme have been (a) submitted, (b) approved and (c) terminated following approval by his Department since the inception of that scheme.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/533", "label" : {"_value" : "Biography information for David Hanson"} } , "tablingMemberConstituency" : {"_value" : "Delyn"} , "tablingMemberPrinted" : [{"_value" : "Mr David Hanson"} ], "uin" : "210873"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 2, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }