{ "format" : "linked-data-api", "version" : "0.2", "result" : {"_about" : "http://eldaddp.azurewebsites.net/answeredquestions.text?answeringDeptId=18&max-ddpModified.=2019-01-11T13%3A08%3A01.735Z&min-date=2018-11-06", "definition" : "http://eldaddp.azurewebsites.net/meta/answeredquestions.text?answeringDeptId=18&max-ddpModified.=2019-01-11T13%3A08%3A01.735Z&min-date=2018-11-06", "extendedMetadataVersion" : "http://eldaddp.azurewebsites.net/answeredquestions.text?answeringDeptId=18&max-ddpModified.=2019-01-11T13%3A08%3A01.735Z&min-date=2018-11-06&_metadata=all", "first" : "http://eldaddp.azurewebsites.net/answeredquestions.text?_page=0&answeringDeptId=18&max-ddpModified.=2019-01-11T13%3A08%3A01.735Z&min-date=2018-11-06", "hasPart" : "http://eldaddp.azurewebsites.net/answeredquestions.text?answeringDeptId=18&max-ddpModified.=2019-01-11T13%3A08%3A01.735Z&min-date=2018-11-06", "isPartOf" : "http://eldaddp.azurewebsites.net/answeredquestions.text?answeringDeptId=18&max-ddpModified.=2019-01-11T13%3A08%3A01.735Z&min-date=2018-11-06", "items" : [{"_about" : "http://data.parliament.uk/resources/1038958", "AnsweringBody" : [{"_value" : "House of Commons Commission"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1038958/answer", "answerText" : {"_value" : "

The Pass Office recently introduced a Netcall telephone management system in order to monitor calls. In general, this shows that the Pass Office is receiving an increased volume of calls. This reflects a 17% increase in the number of pass applications, from 10,849 in 2017 to 12,940 in 2018. In particular, the Pass Office experienced a large increase in calls following the Christmas break. This coincided with a period when the Pass Office was suffering from staff shortages. While this is now being addressed, it has meant that the office currently has fewer people dedicated to responding to calls, as the back-office team also perform duties such as processing security clearance applications.<\/p>

The Pass Office is keen to ensure good customer service. As calls to the Pass Office are often to check on the status of applications, callers are being advised to email the Pass Office with the relevant information. This is so that Pass Office staff can then respond more effectively and swiftly to these enquiries. The Pass Office encourages e-mail enquiries as the best way customers can get a quick update on the status of an application.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/151", "label" : {"_value" : "Biography information for Tom Brake"} } , "answeringMemberConstituency" : {"_value" : "Carshalton and Wallington"} , "answeringMemberPrinted" : {"_value" : "Tom Brake"} , "dateOfAnswer" : {"_value" : "2019-01-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-01-17T20:05:34.68Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "18"} , "answeringDeptShortName" : {"_value" : "House of Commons Commission"} , "answeringDeptSortName" : {"_value" : "House of Commons Commission"} , "date" : {"_value" : "2019-01-10", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Parliamentary Estate: Security"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the right hon. Member for Carshalton and Wallington, representing the House of Commons Commission, what recent assessment the Commission has made of the efficiency of call-handling procedures in the House of Commons Pass Office.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/478", "label" : {"_value" : "Biography information for Lord Field of Birkenhead"} } , "tablingMemberConstituency" : {"_value" : "Birkenhead"} , "tablingMemberPrinted" : [{"_value" : "Frank Field"} ], "uin" : "207164"} , {"_about" : "http://data.parliament.uk/resources/1038459", "AnsweringBody" : [{"_value" : "House of Commons Commission"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1038459/answer", "answerText" : {"_value" : "

The annunciator system was replaced with a new system on 14 December 2018. The replacement provides an improved platform from which to implement further service enhancements. In parallel in 2018 we prototyped some tools to explore how we might provide the annunciator plus additional extended information in a mobile app. A key learning was that to provide Members with a smartphone app with the timeliness and accuracy of the annunciator service required further feasibility work. Funding for this feasibility work is available in the new financial year and also for some user research with Members to confirm what other new features related to the Annunciator would be of most benefit. No explicit timing for this work has yet been defined but it is hoped to have completed the feasibility review by the autumn.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/151", "label" : {"_value" : "Biography information for Tom Brake"} } , "answeringMemberConstituency" : {"_value" : "Carshalton and Wallington"} , "answeringMemberPrinted" : {"_value" : "Tom Brake"} , "dateOfAnswer" : {"_value" : "2019-01-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "previousAnswerVersion" : {"_about" : "http://data.parliament.uk/resources/1038459/answer/previousversion/95812", "answeringMember" : {"_about" : "http://data.parliament.uk/members/151", "label" : {"_value" : "Biography information for Tom Brake"} } , "answeringMemberConstituency" : {"_value" : "Carshalton and Wallington"} , "answeringMemberPrinted" : {"_value" : "Tom Brake"} } , "questionFirstAnswered" : [{"_value" : "2019-01-17T19:50:30.507Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "18"} , "answeringDeptShortName" : {"_value" : "House of Commons Commission"} , "answeringDeptSortName" : {"_value" : "House of Commons Commission"} , "date" : {"_value" : "2019-01-09", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "House of Commons Annunciator System: Mobile Phones"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the right hon. Member for Carshalton and Wallington, representing the House of Commons Commission, what plans he has to make the information displayed on the House of Commons Annunciator available to hon. Members and their staff via a smartphone app.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1200", "label" : {"_value" : "Biography information for Sir Greg Knight"} } , "tablingMemberConstituency" : {"_value" : "East Yorkshire"} , "tablingMemberPrinted" : [{"_value" : "Sir Greg Knight"} ], "uin" : "206748"} , {"_about" : "http://data.parliament.uk/resources/1038473", "AnsweringBody" : [{"_value" : "House of Commons Commission"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1038473/answer", "answerText" : {"_value" : "

The annunciator system was replaced with a new system on 14 December 2018. This replacement implemented a new Annunciator graphics system that includes but was not limited to the following features:<\/p>