Border Force is taking a number of steps to ensure passengers are dealt with quickly, including through investment in technology and maximising available staff at the busiest times of the day.<\/p>
Border Force is committed to providing an excellent service. During the first quarter of 2018, over 95% of passengers seeking entry to the UK at Heathrow were dealt with within the service level agreements.<\/p>
We have also increased resources that are available to the busiest ports. For example, Border Force is putting in 200 additional staff to help process passengers at Heathrow this summer. They will remain at Heathrow throughout the busiest summer-period to help ensure Border Force delivers an excellent service while continuing to protect the security of the border.<\/p>
The experience for British and other EEA nationals is further enhanced where those passengers travel using biometric passports as they can use our ePassport gates<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"} } , "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"} , "answeringMemberPrinted" : {"_value" : "Caroline Nokes"} , "dateOfAnswer" : {"_value" : "2018-07-18", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-07-18T16:56:47.397Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2018-07-10", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Immigration Controls: Heathrow Airport"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, pursuant to the Answer of 2 July 2018 to Question 157630 on UK Border Force: Heathrow Airport, what steps his Department is taking to ensure that UK Border Force has the capacity deal with the forecast increase in the number of passengers in the summer.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/318", "label" : {"_value" : "Biography information for John Spellar"} } , "tablingMemberConstituency" : {"_value" : "Warley"} , "tablingMemberPrinted" : [{"_value" : "John Spellar"} ], "uin" : "162472"} , {"_about" : "http://data.parliament.uk/resources/937753", "AnsweringBody" : [{"_value" : "Home Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/937753/answer", "answerText" : {"_value" : "
Border Force service standards are that 95% of British and other European Economic Area (EEA) passengers, from the point they join an immigration queue, are seen by an officer within 25 minutes. For non-EEA passengers, the service standard is that 95% of passengers are seen by an officer within 45 minutes.<\/p>
We do not publish data on performance at individual ports. Published data on the clearance of passengers at the border can be found at https://www.gov.uk/government/publications/border-force-transparency-data-may-2018<\/a>.<\/p>