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The table below provides a breakdown per region of the number of Service Family Accommodation (SFA) which have been treated for damp and mould, loss of heating, loss of hot water, loss of water supply, electrical faults, and pest infestation since 1 April 2022.<\/p>

<\/p>

As previously advised, the damp and mould figures are provided from February 2023 and issues relating to the loss of heating and hot water are not recorded separately as boiler faults often affect both.<\/p>

<\/p>

The 1,674 SFA properties which had been treated for damp and mould was reported as at 10:00 hours on 18 January 2024 from the live reporting system. The end of day final figure recorded for 18 January 2024 was 1,679, as shown in the table below.<\/p>

<\/p>

Issue<\/strong><\/p><\/td>

No. of SFA in South East<\/strong><\/p><\/td>

No. of SFA in South West <\/strong><\/p><\/td>

No. of SFA in Central<\/strong><\/p><\/td>

No. of SFA in North<\/strong><\/p><\/td>

Total no. of SFA properties <\/strong><\/p><\/td>

Supporting Notes<\/em><\/strong><\/p><\/td><\/tr>

Damp and mould (provided from February 2023)<\/strong><\/p><\/td>

700<\/p><\/td>

656<\/p><\/td>

174<\/p><\/td>

149<\/p><\/td>

1,679<\/p><\/td>

<\/p><\/td><\/tr>

Loss of heating and hot water<\/strong><\/p><\/td>

8,120<\/p><\/td>

9,117<\/p><\/td>

3,330<\/p><\/td>

3,535<\/p><\/td>

24,102<\/p><\/td>

This figure includes all repairs associated with heating such as condensate pipes freezing in extremely cold weather, a faulty single radiator valve, a lack of hot water to individual taps and are not limited to just a total loss of heating or water loss.<\/p><\/td><\/tr>

Loss of water supply<\/strong><\/p><\/td>

9<\/p><\/td>

13<\/p><\/td>

21<\/p><\/td>

5<\/p><\/td>

48<\/p><\/td>

<\/p><\/td><\/tr>

Electrical faults<\/strong><\/p><\/td>

8,981<\/p><\/td>

9,490<\/p><\/td>

7,371<\/p><\/td>

4,044<\/p><\/td>

29,886<\/p><\/td>

The electrical fault figure includes faults such as light bulb changes, one hob of an electric oven not working and electric shower issues. It does not always relate to any safety issue or total loss of electricity.<\/p><\/td><\/tr>

Pest infestation<\/strong><\/p><\/td>

1,874<\/p><\/td>

1,473<\/p><\/td>

1,125<\/p><\/td>

651<\/p><\/td>

5,123<\/p><\/td>

Pest control requests are responded to within 3 hours if an emergency, and within 15 days if routine.<\/p><\/td><\/tr><\/tbody><\/table>

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