We are working with train operators to roll out Delay Repay 15 (DR15) which entitles all passengers, including season ticket holders, who have been delayed by 15-29 minutes to compensation worth 25% of the ticket price.<\/p>
<\/p>
Today, over 70% of journeys on DfT franchises now have DR15 available to them, including passengers on South Western Railway. This forms part of government\u2019s commitment to significantly improving compensation for passengers when things go wrong.<\/p>
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In October 2016, we announced an improved compensation scheme under which rail passengers, including rail season ticket holders, will be able to claim compensation if their train is delayed by 15 minutes or more. \u2018Delay Repay 15\u2019, (DR15) which provides compensation of 25% of the cost of the single ticket or 25% of the cost of the relevant portion of the return ticket for delays of between 15 and 29 minutes, has been introduced on Govia Thameslink Railway services and is being rolled out more widely across DfT-franchised Train Operating Companies, starting with South Western, West Midlands and South Eastern.<\/p>
<\/p>
DR15 will be contracted as a requirement for new DfT franchises when contracts come up for renewal. We have also asked a number of train operating companies for proposals to implement DR15 before their contract expires; and will introduce DR15 if the proposals are affordable and represent value for money for taxpayers.<\/p>
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