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1) & 3) The standard published processing time for Travel Document applications is 14 weeks. The average current processing time is 11 weeks and 2 days for initial consideration of applications and over 80% of applications are being completed within 14 weeks. Those applications not meeting the service standard are normally awaiting further information from the applicant.<\/p>

<\/p>

2) COVID and the work from home restrictions have affected our ability to maintain performance against the service standard due to the previous paper-based nature of the application process. To mitigate those impacts we have moved to an online application system, reengineered our internal processes, recruited additional staff and expanded our operation to a second office to ease the effect of regional staff absences. These changes have improved our performance against the service standard, a trend which will continue.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4451", "label" : {"_value" : "Biography information for Kevin Foster"} } , "answeringMemberConstituency" : {"_value" : "Torbay"} , "answeringMemberPrinted" : {"_value" : "Kevin Foster"} , "dateOfAnswer" : {"_value" : "2022-02-28", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "120743"} , {"_value" : "120744"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "previousAnswerVersion" : {"_about" : "http://data.parliament.uk/resources/1420911/answer/previousversion/52077", "answeringMember" : {"_about" : "http://data.parliament.uk/members/4451", "label" : {"_value" : "Biography information for Kevin Foster"} } , "answeringMemberConstituency" : {"_value" : "Torbay"} , "answeringMemberPrinted" : {"_value" : "Kevin Foster"} } , "questionFirstAnswered" : [{"_value" : "2022-02-28T16:50:08.11Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2022-02-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Travel Requirements"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, what the processing time is for a travel document from her Department.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3973", "label" : {"_value" : "Biography information for Grahame Morris"} } , "tablingMemberConstituency" : {"_value" : "Easington"} , "tablingMemberPrinted" : [{"_value" : "Grahame Morris"} ], "uin" : "120742"} , {"_about" : "http://data.parliament.uk/resources/1420914", "AnsweringBody" : [{"_value" : "Home Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1420914/answer", "answerText" : {"_value" : "

1) & 3) The standard published processing time for Travel Document applications is 14 weeks. The average current processing time is 11 weeks and 2 days for initial consideration of applications and over 80% of applications are being completed within 14 weeks. Those applications not meeting the service standard are normally awaiting further information from the applicant.<\/p>

<\/p>

2) COVID and the work from home restrictions have affected our ability to maintain performance against the service standard due to the previous paper-based nature of the application process. To mitigate those impacts we have moved to an online application system, reengineered our internal processes, recruited additional staff and expanded our operation to a second office to ease the effect of regional staff absences. These changes have improved our performance against the service standard, a trend which will continue.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4451", "label" : {"_value" : "Biography information for Kevin Foster"} } , "answeringMemberConstituency" : {"_value" : "Torbay"} , "answeringMemberPrinted" : {"_value" : "Kevin Foster"} , "dateOfAnswer" : {"_value" : "2022-02-28", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "120742"} , {"_value" : "120743"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "previousAnswerVersion" : {"_about" : "http://data.parliament.uk/resources/1420914/answer/previousversion/52081", "answeringMember" : {"_about" : "http://data.parliament.uk/members/4451", "label" : {"_value" : "Biography information for Kevin Foster"} } , "answeringMemberConstituency" : {"_value" : "Torbay"} , "answeringMemberPrinted" : {"_value" : "Kevin Foster"} } , "questionFirstAnswered" : [{"_value" : "2022-02-28T16:50:08.22Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2022-02-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Travel Requirements"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, what the time set out in her Department's service standards is for processing a travel document.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3973", "label" : {"_value" : "Biography information for Grahame Morris"} } , "tablingMemberConstituency" : {"_value" : "Easington"} , "tablingMemberPrinted" : [{"_value" : "Grahame Morris"} ], "uin" : "120744"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 2, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }