The most secure way to receive payment is through a bank account. For those customers who are unable to open or manage a bank, building society or credit union account, the DWP\u2019s new Payment Exception Service has been designed as a simple service to ensure customers have access to cash. Vouchers are uploaded to a card or sent electronically via SMS text or email. A customer can print their emailed vouchers and present them to the retailer. The maximum amount of a voucher is £100 so a customer may receive more than one voucher on their payment due date. Customers must cash the full amount of the voucher but do not have to cash all of their vouchers at the same time. This is a similar process to when customers used to be issued with Order Books and Girocheques.<\/p>
<\/p>
Payment Exception Service vouchers can be encashed at over 26,000 PayPoint outlets nationally as well as Post Offices nationwide. The service provided by this contract meets DWP\u2019s statutory requirement to ensure all customers can access payments, including where standard banking is not available to them.<\/p>
<\/p>
The £100 voucher amount represents a value that protects vulnerable customers from being required to withdraw and carry large sums and is one that the PayPoint Retailer network can support.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4401", "label" : {"_value" : "Biography information for Victoria Prentis"} } , "answeringMemberConstituency" : {"_value" : "Banbury"} , "answeringMemberPrinted" : {"_value" : "Victoria Prentis"} , "dateOfAnswer" : {"_value" : "2022-09-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2022-09-17T15:42:04.127Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2022-09-05", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Payment Exception Service"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, for what reason the maximum payment amount that can be collected in a single transaction using the Payment Exception Service at a Post Office or pay point outlet is set at £100 requiring some claimants to make multiple transactions to access the full amount of their benefits or pension.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1548", "label" : {"_value" : "Biography information for Jessica Morden"} } , "tablingMemberConstituency" : {"_value" : "Newport East"} , "tablingMemberPrinted" : [{"_value" : "Jessica Morden"} ], "uin" : "47482"} , {"_about" : "http://data.parliament.uk/resources/1505282", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1505282/answer", "answerText" : {"_value" : "
The Secretary of State for Work and Pensions is required by law to undertake an annual review of State pensions and benefits. The outcome of that review will be announced later this year, and the new rates will enter into force from 10 April 2023.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4401", "label" : {"_value" : "Biography information for Victoria Prentis"} } , "answeringMemberConstituency" : {"_value" : "Banbury"} , "answeringMemberPrinted" : {"_value" : "Victoria Prentis"} , "dateOfAnswer" : {"_value" : "2022-09-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2022-09-17T15:48:18.95Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2022-09-05", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Pensions: Inflation"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 20 June 2022 to Question 18980 on Pensions: Inflation, what her Department's timetable is for paying benefits in line with Consumer Prices Index inflation.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4523", "label" : {"_value" : "Biography information for Catherine West"} } , "tablingMemberConstituency" : {"_value" : "Hornsey and Wood Green"} , "tablingMemberPrinted" : [{"_value" : "Catherine West"} ], "uin" : "48451"} , {"_about" : "http://data.parliament.uk/resources/1503419", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1503419/answer", "answerText" : {"_value" : "
The success of the recent Pension Credit campaign together with the Cost of Living Crisis is driving the volume of Pension Credit claims being submitted to an all time high.<\/p>
Additional resources are being deployed to ensure we deal with the increase as quickly as possible. We are also working closely with stakeholders and service providers to identify<\/p>
potential process enhancements that will drive efficiency and reduce processing times.<\/p>
Successful claims and arrears are backdated and paid accordingly, to ensure those who are entitled do not miss out.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4401", "label" : {"_value" : "Biography information for Victoria Prentis"} } , "answeringMemberConstituency" : {"_value" : "Banbury"} , "answeringMemberPrinted" : {"_value" : "Victoria Prentis"} , "dateOfAnswer" : {"_value" : "2022-09-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2022-09-17T14:25:34.697Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2022-09-02", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Pension Credit"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps her Department is taking to help ensure that applications for Pension Credit are processed in a timely manner.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4669", "label" : {"_value" : "Biography information for Damien Moore"} } , "tablingMemberConstituency" : {"_value" : "Southport"} , "tablingMemberPrinted" : [{"_value" : "Damien Moore"} ], "uin" : "45104"} , {"_about" : "http://data.parliament.uk/resources/1503498", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1503498/answer", "answerText" : {"_value" : "
We understand that some customers in Canada did not receive life certificate forms sent to them by the Department. Our outbound postal supplier has confirmed that the life certificates were issued and dispatched from the UK.<\/p>
<\/p>
In line with the process for all overseas state pension recipients, the Department suspended payment for those customers who did not return their form within the 16-week window. After being alerted to the failure to deliver within Canada, we reinstated all suspended payments and issued any arrears owed.<\/p>
<\/p>
We have also extended the time period for Canadian customers to return their life certificate forms, having confirmed that certificates are now being delivered.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4401", "label" : {"_value" : "Biography information for Victoria Prentis"} } , "answeringMemberConstituency" : {"_value" : "Banbury"} , "answeringMemberPrinted" : {"_value" : "Victoria Prentis"} , "dateOfAnswer" : {"_value" : "2022-09-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2022-09-17T14:22:00.383Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2022-09-02", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "State Retirement Pensions: Canada"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what assessment she has made of the impact of the recent incident on UK pensions living in Canada where their state pensions were suspended.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/481", "label" : {"_value" : "Biography information for Sir George Howarth"} } , "tablingMemberConstituency" : {"_value" : "Knowsley"} , "tablingMemberPrinted" : [{"_value" : "Sir George Howarth"} ], "uin" : "45055"} , {"_about" : "http://data.parliament.uk/resources/1503538", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1503538/answer", "answerText" : {"_value" : "
The Parliamentary and Health Service Ombudsman\u2019s investigation into communication of changes to women\u2019s state pension is ongoing. Section 7(2) of the Parliamentary Commissioner Act 1967 states that Ombudsman investigations \u201cshall be conducted in private\u201d.<\/p>
<\/strong><\/p> It would be inappropriate to comment on these issues whilst the investigation is ongoing.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4401", "label" : {"_value" : "Biography information for Victoria Prentis"}
}
, "answeringMemberConstituency" : {"_value" : "Banbury"}
, "answeringMemberPrinted" : {"_value" : "Victoria Prentis"}
, "dateOfAnswer" : {"_value" : "2022-09-17", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-09-17T14:28:41.337Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2022-09-02", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "State Retirement Pensions: Females"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, whether she has plans to provide women affected by changes to State Pension age with compensation.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4743", "label" : {"_value" : "Biography information for Lee Anderson"}
}
, "tablingMemberConstituency" : {"_value" : "Ashfield"}
, "tablingMemberPrinted" : [{"_value" : "Lee Anderson"}
], "uin" : "45216"}
, {"_about" : "http://data.parliament.uk/resources/1503803", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1503803/answer", "answerText" : {"_value" : " The information required to carry out such an assessment is not readily available and to obtain it would incur disproportionate costs. The Secretary of State has therefore made no such assessment and does not intend to do so at this time.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4401", "label" : {"_value" : "Biography information for Victoria Prentis"}
}
, "answeringMemberConstituency" : {"_value" : "Banbury"}
, "answeringMemberPrinted" : {"_value" : "Victoria Prentis"}
, "dateOfAnswer" : {"_value" : "2022-09-17", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-09-17T14:38:39.54Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2022-09-02", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Pension Protection Fund"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the impact of the increase in the (a) Bank of England interest rate and (b) rate of inflation on the value of (i) the Pension Protection Fund and (ii) payments made from it over the last 12 months.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4809", "label" : {"_value" : "Biography information for Beth Winter"}
}
, "tablingMemberConstituency" : {"_value" : "Cynon Valley"}
, "tablingMemberPrinted" : [{"_value" : "Beth Winter"}
], "uin" : "45503"}
, {"_about" : "http://data.parliament.uk/resources/1503804", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1503804/answer", "answerText" : {"_value" : " While all legislation is kept under review as a matter of course, there are currently no plans to review the legislation relating to the indexation of payments from the Pension Protection Fund and the Secretary of State has made no such assessment at this time.<\/strong><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4401", "label" : {"_value" : "Biography information for Victoria Prentis"}
}
, "answeringMemberConstituency" : {"_value" : "Banbury"}
, "answeringMemberPrinted" : {"_value" : "Victoria Prentis"}
, "dateOfAnswer" : {"_value" : "2022-09-17", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-09-17T14:35:54.537Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2022-09-02", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Pension Protection Fund"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, whether her Department has made an assessment of the potential merits of increasing the maximum annual increase to payments made from the Pension Protection Fund above 2.5 per cent on a (a) temporary and (b) permanent basis.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4809", "label" : {"_value" : "Biography information for Beth Winter"}
}
, "tablingMemberConstituency" : {"_value" : "Cynon Valley"}
, "tablingMemberPrinted" : [{"_value" : "Beth Winter"}
], "uin" : "45517"}
, {"_about" : "http://data.parliament.uk/resources/1503805", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1503805/answer", "answerText" : {"_value" : " In May of this year, the Secretary of State received representations from the Prospect trade union in respect of the indexation of payments from the Pension Protection Fund although no discussions have been held with organisations regarding this matter in the last 12 months.<\/strong><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4401", "label" : {"_value" : "Biography information for Victoria Prentis"}
}
, "answeringMemberConstituency" : {"_value" : "Banbury"}
, "answeringMemberPrinted" : {"_value" : "Victoria Prentis"}
, "dateOfAnswer" : {"_value" : "2022-09-17", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-09-17T14:33:19.853Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2022-09-02", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Pension Protection Fund"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, which organisations her Department has (a) received representations from and (b) held discussions with regarding the 2.5 per cent limit on the annual rise in Pension Protection Fund payments in the last 12 months.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4809", "label" : {"_value" : "Biography information for Beth Winter"}
}
, "tablingMemberConstituency" : {"_value" : "Cynon Valley"}
, "tablingMemberPrinted" : [{"_value" : "Beth Winter"}
], "uin" : "45392"}
, {"_about" : "http://data.parliament.uk/resources/1504049", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1504049/answer", "answerText" : {"_value" : " There are no plans to change the qualifying criteria for Winter Fuel Payments at this time.<\/p> <\/p> Winter fuel payments are an age-related payment made to those who have reached state pension age.<\/p> <\/p> For winter 2022/23 a person has to have reached State Pension age (which means a person must be born on or before 25 September 1956) on or before the end of the September qualifying week.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4401", "label" : {"_value" : "Biography information for Victoria Prentis"}
}
, "answeringMemberConstituency" : {"_value" : "Banbury"}
, "answeringMemberPrinted" : {"_value" : "Victoria Prentis"}
, "dateOfAnswer" : {"_value" : "2022-09-17", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-09-17T14:42:09.76Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2022-09-02", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Winter Fuel Payment"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the potential merits of revising the eligibility date of 25 September 1956 to qualify for the Winter Fuel Payment.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4809", "label" : {"_value" : "Biography information for Beth Winter"}
}
, "tablingMemberConstituency" : {"_value" : "Cynon Valley"}
, "tablingMemberPrinted" : [{"_value" : "Beth Winter"}
], "uin" : "45609"}
, {"_about" : "http://data.parliament.uk/resources/1504050", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1504050/answer", "answerText" : {"_value" : " All DWP claim forms are under continuous review, using insight from DWP colleagues and external customer groups such as Age UK. Recent improvements have included changes to questions around Power of Attorneys and falls/stumbles.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4401", "label" : {"_value" : "Biography information for Victoria Prentis"}
}
, "answeringMemberConstituency" : {"_value" : "Banbury"}
, "answeringMemberPrinted" : {"_value" : "Victoria Prentis"}
, "dateOfAnswer" : {"_value" : "2022-09-17", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-09-17T14:44:17.51Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2022-09-02", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Attendance Allowance"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of simplifying the Attendance Allowance claim form.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4809", "label" : {"_value" : "Biography information for Beth Winter"}
}
, "tablingMemberConstituency" : {"_value" : "Cynon Valley"}
, "tablingMemberPrinted" : [{"_value" : "Beth Winter"}
], "uin" : "45610"}
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