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According to Market Operator Services Limited, the market operator for the retail market in England, of the approximate 2.8 million supply points in the market, a total of 221,775 supply points have switched water supplier since market opening in April 2017.<\/p>
<\/p>
Of these, 219,731 (99% of the total) switched to a retailer that did not have a dominant share of supply points, measured as not having more than 80% of regional supply points.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4098", "label" : {"_value" : "Biography information for Dr Thérèse Coffey"} } , "answeringMemberConstituency" : {"_value" : "Suffolk Coastal"} , "answeringMemberPrinted" : {"_value" : "Dr Thérèse Coffey"} , "dateOfAnswer" : {"_value" : "2019-05-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-05-17T11:57:20.8Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "13"} , "answeringDeptShortName" : {"_value" : "Environment, Food and Rural Affairs"} , "answeringDeptSortName" : {"_value" : "Environment, Food and Rural Affairs"} , "date" : {"_value" : "2019-05-13", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Water Supply: Competition"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Environment, Food and Rural Affairs, how many commercial enterprises have chosen a water supplier that was not the regional monopoly supplier in each of the last two years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4478", "label" : {"_value" : "Biography information for Royston Smith"} } , "tablingMemberConstituency" : {"_value" : "Southampton, Itchen"} , "tablingMemberPrinted" : [{"_value" : "Royston Smith"} ], "uin" : "253655"} , {"_about" : "http://data.parliament.uk/resources/1126252", "AnsweringBody" : [{"_value" : "Department for Environment, Food and Rural Affairs"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1126252/answer", "answerText" : {"_value" : "
New services introduced to the water market include, but are not limited to:<\/p>
<\/p>
consolidated billing;<\/p><\/li>
billing and metering services;<\/p><\/li>
enhanced customer services;<\/p><\/li>
multi-utility offerings;<\/p><\/li>
water efficiency services; and<\/p><\/li>
other consultancy services.<\/p><\/li><\/ul>
<\/p>
Innovations introduced include the emerging new business model of \u2018self-supply\u2019, where five business customers have become self-supply retailers, meaning they procure water services directly from wholesalers and provide their own retail services. Benefits for these customers include financial savings, better oversight of their own usage, and influence over industry developments through participation in market governance.<\/p>
<\/p>