The table below provides the average waiting times for the benefit telephone lines for comparison with PQ141701<\/a>.<\/p> <\/p> The information is for the most recent 18 month period in which data is available for, May 2017 to October 2018.<\/p> <\/p> We are aware of a potential issue, which is being investigated, whereby a call could be terminated by a customer but potentially remain in the system and continue to be recorded as a \u2018live call\u2019. This issue produces statistical anomalies which impact on the reliability of the data available.<\/p> <\/p> Average Speed of Answer<\/p> <\/p>
<\/p><\/td> | Last 18 Months<\/p><\/td> | October 2018<\/p><\/td><\/tr> |
National DLA Adult<\/p><\/td> | 00:03:26<\/p><\/td> | 00:04:51<\/p><\/td><\/tr> |
Employment and Support Allowance Enquiry<\/p><\/td> | 00:15:19<\/p><\/td> | 00:11:30<\/p><\/td><\/tr> |
Jobseekers Allowance Enquiry English<\/p><\/td> | 00:08:51<\/p><\/td> | 00:03:43<\/p><\/td><\/tr> |
Income Support Enquiry<\/p><\/td> | 00:08:38<\/p><\/td> | 00:11:07<\/p><\/td><\/tr> |
Jobcentre Enquiry Line<\/p><\/td> | 00:06:05<\/p><\/td> | 00:04:48<\/p><\/td><\/tr> |
Personal Independence Payment<\/p><\/td> | 00:05:31<\/p><\/td> | 00:06:46<\/p><\/td><\/tr> |
Universal Credit Live Service<\/p><\/td> | 00:09:17<\/p><\/td> | 00:16:26<\/p><\/td><\/tr> |
Universal Credit Full Service<\/p><\/td> | 00:05:01<\/p><\/td> | 00:03:58<\/p><\/td><\/tr><\/tbody><\/table> <\/p> The information requested regarding the shortest and longest wait time could only be provided at disproportionate cost.<\/p> <\/p> Please Note:<\/p> <\/p> Data Source: BT - OPMIS and Historical Management Information (GI2 \u2013 HMI)<\/p> The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4105", "label" : {"_value" : "Biography information for Justin Tomlinson"} } , "answeringMemberConstituency" : {"_value" : "North Swindon"} , "answeringMemberPrinted" : {"_value" : "Justin Tomlinson"} , "dateOfAnswer" : {"_value" : "2018-12-04", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-12-04T16:33:04.083Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2018-11-19", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Social Security Benefits: Telephone Services"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what the (a) shortest, (b) longest and (c) average waiting times for calls to each of her Department's benefit telephone lines were in each of the last 18 months for which data are available.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/478", "label" : {"_value" : "Biography information for Lord Field of Birkenhead"} } , "tablingMemberConstituency" : {"_value" : "Birkenhead"} , "tablingMemberPrinted" : [{"_value" : "Frank Field"} ], "uin" : "192734"} , {"_about" : "http://data.parliament.uk/resources/1010262", "AnsweringBody" : [{"_value" : "Cabinet Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1010262/answer", "answerText" : {"_value" : " Over the last three months (20 August - 20 November), the Prime Minister\u2019s Office has spent the following on paid social media posts related to the UK\u2019s exit from the EU:<\/p> <\/p> Total spend 20 August - 20 November: £52,509.84<\/p> <\/p> This spend covers content outlining the UK\u2019s future economic partnership with the EU and the withdrawal agreement between the UK and the EU.<\/p> <\/p> Total annual government communications spend is circa £300m. This activity represents 0.017% of total spend for the year.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1609", "label" : {"_value" : "Biography information for Chloe Smith"} } , "answeringMemberConstituency" : {"_value" : "Norwich North"} , "answeringMemberPrinted" : {"_value" : "Chloe Smith"} , "dateOfAnswer" : {"_value" : "2018-12-04", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-12-04T14:46:21.703Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "53"} , "answeringDeptShortName" : {"_value" : "Cabinet Office"} , "answeringDeptSortName" : {"_value" : "Cabinet Office"} , "date" : {"_value" : "2018-11-19", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Cabinet Office: Social Media"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Minister for the Cabinet Office, how much has been spent from the public purse on promoting social media posts relating to the UK leaving the EU on (a) the @10DowningStreet Twitter account and (b) other online platforms for which her office is responsible in the last three months; and if she will place details of the content of those posts in the Library.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4656", "label" : {"_value" : "Biography information for Layla Moran"} } , "tablingMemberConstituency" : {"_value" : "Oxford West and Abingdon"} , "tablingMemberPrinted" : [{"_value" : "Layla Moran"} ], "uin" : "192871"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 2, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} } |