When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers; and to include this in the notice of the proposal sent to other operators and passenger groups. We would also expect operators to consider all equality related needs and make this clear in their consultation.<\/p>
<\/p>
No currently staffed station will be unstaffed as a result of industry changes, and train operators will ensure staff are well located to meet passenger needs in future. This will include assisting those who need additional support and cannot or do not want to use digital tickets.<\/p>
<\/p>
<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4442", "label" : {"_value" : "Biography information for Huw Merriman"} } , "answeringMemberConstituency" : {"_value" : "Bexhill and Battle"} , "answeringMemberPrinted" : {"_value" : "Huw Merriman"} , "dateOfAnswer" : {"_value" : "2023-07-06", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2023-07-06T11:06:07.453Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2023-07-03", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Railways: Ticket Offices"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Transport, pursuant to the Answer of 3 July 2023 to Question 191337 on Railways: Tickets, if he will make an assessment of the potential impact of ticket office closures on passenger (a) experience and (b) ability to travel.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4473", "label" : {"_value" : "Biography information for Louise Haigh"} } , "tablingMemberConstituency" : {"_value" : "Sheffield, Heeley"} , "tablingMemberPrinted" : [{"_value" : "Louise Haigh"} ], "uin" : "192120"} , {"_about" : "http://data.parliament.uk/resources/1649787", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1649787/answer", "answerText" : {"_value" : "
The Department does not hold this information.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4442", "label" : {"_value" : "Biography information for Huw Merriman"} } , "answeringMemberConstituency" : {"_value" : "Bexhill and Battle"} , "answeringMemberPrinted" : {"_value" : "Huw Merriman"} , "dateOfAnswer" : {"_value" : "2023-07-06", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2023-07-06T11:08:37.02Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2023-07-03", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Railways: Ticket Offices"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Transport, pursuant to the Answer of 3 July 2023 to Question 191337 on Railways: Tickets, if he will make an estimate of the average age of people who use ticket offices.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4473", "label" : {"_value" : "Biography information for Louise Haigh"} } , "tablingMemberConstituency" : {"_value" : "Sheffield, Heeley"} , "tablingMemberPrinted" : [{"_value" : "Louise Haigh"} ], "uin" : "192121"} , {"_about" : "http://data.parliament.uk/resources/1648610", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1648610/answer", "answerText" : {"_value" : "
The Department has received representations from train operating companies and railway station commercial tenants on rent rebates for days impacted by industrial action. However, these are matters for the commercial tenants and relevant train operating companies to resolve.<\/p>
<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4442", "label" : {"_value" : "Biography information for Huw Merriman"} } , "answeringMemberConstituency" : {"_value" : "Bexhill and Battle"} , "answeringMemberPrinted" : {"_value" : "Huw Merriman"} , "dateOfAnswer" : {"_value" : "2023-07-05", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2023-07-05T09:24:50.637Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2023-06-28", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Railways: Business Premises"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Transport, whether his Department has received representations from (a) Train Operating Companies and (b) railway station commercial tenants on rent rebates for business operators for days where industrial action has resulted in reduced footfall at railway stations.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4769", "label" : {"_value" : "Biography information for Daisy Cooper"} } , "tablingMemberConstituency" : {"_value" : "St Albans"} , "tablingMemberPrinted" : [{"_value" : "Daisy Cooper"} ], "uin" : "191667"} , {"_about" : "http://data.parliament.uk/resources/1648653", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1648653/answer", "answerText" : {"_value" : "
<\/strong><\/p> We remain fully committed to fitting tactile paving at all remaining mainline railway stations in Britain by the end of 2025 at the latest. In the meantime, safety announcements are being made to advise blind and partially sighted passengers of the current lack of tactiles at platform edges where this is still the case.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4442", "label" : {"_value" : "Biography information for Huw Merriman"}
}
, "answeringMemberConstituency" : {"_value" : "Bexhill and Battle"}
, "answeringMemberPrinted" : {"_value" : "Huw Merriman"}
, "dateOfAnswer" : {"_value" : "2023-07-06", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-06T11:33:53.467Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "27"}
, "answeringDeptShortName" : {"_value" : "Transport"}
, "answeringDeptSortName" : {"_value" : "Transport"}
, "date" : {"_value" : "2023-06-28", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Railway Stations: Visual Impairment"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Transport, whether his Department plans to introduce tactile paving in all Network Rail stations.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4491", "label" : {"_value" : "Biography information for Vicky Foxcroft"}
}
, "tablingMemberConstituency" : {"_value" : "Lewisham, Deptford"}
, "tablingMemberPrinted" : [{"_value" : "Vicky Foxcroft"}
], "uin" : "191622"}
, {"_about" : "http://data.parliament.uk/resources/1648661", "AnsweringBody" : [{"_value" : "Department for Transport"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1648661/answer", "answerText" : {"_value" : " When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of passengers who are disabled; and to include this in the notice of the proposal sent to other operators and passenger groups. We would also expect operators to consider other equality related needs and make this clear in their consultation.<\/p> <\/p> We recognise that many passengers value the services provided by staff at ticket offices and the Department recently hosted roundtable discussions with industry and accessibility and transport groups to discuss this matter. We continue to engage with the Disabled Persons Transport Advisory Committee to understand any concerns.<\/p> <\/p> No currently staffed station will be unstaffed as a result of industry changes, and train operators will ensure staff are well located to meet passenger needs in future. This will include assisting those who need additional support and cannot or do not want to use digital tickets.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4442", "label" : {"_value" : "Biography information for Huw Merriman"}
}
, "answeringMemberConstituency" : {"_value" : "Bexhill and Battle"}
, "answeringMemberPrinted" : {"_value" : "Huw Merriman"}
, "dateOfAnswer" : {"_value" : "2023-07-06", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-06T12:01:50.963Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "27"}
, "answeringDeptShortName" : {"_value" : "Transport"}
, "answeringDeptSortName" : {"_value" : "Transport"}
, "date" : {"_value" : "2023-06-28", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Railways: Ticket Offices"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Transport, what recent assessment his Department has made of the potential effect of the closure of rail ticket offices on disabled passengers.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4491", "label" : {"_value" : "Biography information for Vicky Foxcroft"}
}
, "tablingMemberConstituency" : {"_value" : "Lewisham, Deptford"}
, "tablingMemberPrinted" : [{"_value" : "Vicky Foxcroft"}
], "uin" : "191624"}
, {"_about" : "http://data.parliament.uk/resources/1648117", "AnsweringBody" : [{"_value" : "Department for Transport"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1648117/answer", "answerText" : {"_value" : " The Department for Transport does not hold this information centrally. Each Train operating company, as the individual employers, holds this information.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4442", "label" : {"_value" : "Biography information for Huw Merriman"}
}
, "answeringMemberConstituency" : {"_value" : "Bexhill and Battle"}
, "answeringMemberPrinted" : {"_value" : "Huw Merriman"}
, "dateOfAnswer" : {"_value" : "2023-07-03", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-03T16:05:10.483Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "27"}
, "answeringDeptShortName" : {"_value" : "Transport"}
, "answeringDeptSortName" : {"_value" : "Transport"}
, "date" : {"_value" : "2023-06-27", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Railways: Ticket Offices"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Transport, what recent estimate he has made of the number of staff deployed in rail ticket offices in England.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4473", "label" : {"_value" : "Biography information for Louise Haigh"}
}
, "tablingMemberConstituency" : {"_value" : "Sheffield, Heeley"}
, "tablingMemberPrinted" : [{"_value" : "Louise Haigh"}
], "uin" : "191333"}
, {"_about" : "http://data.parliament.uk/resources/1648118", "AnsweringBody" : [{"_value" : "Department for Transport"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1648118/answer", "answerText" : {"_value" : " Barcode ticketing is already available on many routes across the country and we are investing to roll out barcode ticketing across outstanding areas of the network, including c2c, Southeastern and Govia Thameslink Railway by the end of this year.<\/p> <\/p> We have committed to expanding Pay-as-you-go (PAYG) to a further 52 stations in the South East by the end of the year, and are also currently working with Greater Manchester and the West Midlands on the PAYG commitments in the trailblazer devolution deals with pilots to be agreed by the end of this year.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4442", "label" : {"_value" : "Biography information for Huw Merriman"}
}
, "answeringMemberConstituency" : {"_value" : "Bexhill and Battle"}
, "answeringMemberPrinted" : {"_value" : "Huw Merriman"}
, "dateOfAnswer" : {"_value" : "2023-07-03", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-03T15:08:03.667Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "27"}
, "answeringDeptShortName" : {"_value" : "Transport"}
, "answeringDeptSortName" : {"_value" : "Transport"}
, "date" : {"_value" : "2023-06-27", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Railways: Tickets"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Transport, when (a) digital barcode ticketing and (b) pay-as-you-go ticketing will be available across the entire rail network in England.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4473", "label" : {"_value" : "Biography information for Louise Haigh"}
}
, "tablingMemberConstituency" : {"_value" : "Sheffield, Heeley"}
, "tablingMemberPrinted" : [{"_value" : "Louise Haigh"}
], "uin" : "191334"}
, {"_about" : "http://data.parliament.uk/resources/1648119", "AnsweringBody" : [{"_value" : "Department for Transport"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1648119/answer", "answerText" : {"_value" : " We recognise that many passengers value the services provided by staff at ticket offices. No currently staffed station will be unstaffed as a result of industry changes, and train operators will ensure staff are well located to meet passenger needs in future. This will include assisting those who need additional support and cannot or do not want to use digital tickets.<\/p> <\/p> The Department recently hosted roundtable discussions with industry and accessibility and transport groups to discuss this matter and ensure their views are understood. We continue to engage with the Disabled Persons Transport Advisory Committee through the process.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4442", "label" : {"_value" : "Biography information for Huw Merriman"}
}
, "answeringMemberConstituency" : {"_value" : "Bexhill and Battle"}
, "answeringMemberPrinted" : {"_value" : "Huw Merriman"}
, "dateOfAnswer" : {"_value" : "2023-07-03", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-03T15:10:24.707Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "27"}
, "answeringDeptShortName" : {"_value" : "Transport"}
, "answeringDeptSortName" : {"_value" : "Transport"}
, "date" : {"_value" : "2023-06-27", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Railways: Ticket Offices"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Transport, what recent assessment he has made of the value of services provided by rail ticket offices to disabled rail passengers.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4473", "label" : {"_value" : "Biography information for Louise Haigh"}
}
, "tablingMemberConstituency" : {"_value" : "Sheffield, Heeley"}
, "tablingMemberPrinted" : [{"_value" : "Louise Haigh"}
], "uin" : "191335"}
, {"_about" : "http://data.parliament.uk/resources/1648120", "AnsweringBody" : [{"_value" : "Department for Transport"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1648120/answer", "answerText" : {"_value" : " When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of passengers who are disabled; and to include this in the notice of the proposal sent to other operators and passenger groups. We would also expect operators to consider other equality related needs and make this clear in their consultation.<\/p> <\/p> We recognise that many passengers value the services provided by staff at ticket offices and the Department recently hosted roundtable discussions with industry and accessibility and transport groups to discuss this matter. We continue to engage with the Disabled Persons Transport Advisory Committee to understand any concerns.<\/p> <\/p> No currently staffed station will be unstaffed as a result of industry changes, and train operators will ensure staff are well located to meet passenger needs in future. This will include assisting those who need additional support and cannot or do not want to use digital tickets.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4442", "label" : {"_value" : "Biography information for Huw Merriman"}
}
, "answeringMemberConstituency" : {"_value" : "Bexhill and Battle"}
, "answeringMemberPrinted" : {"_value" : "Huw Merriman"}
, "dateOfAnswer" : {"_value" : "2023-07-03", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-03T15:12:26.263Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "27"}
, "answeringDeptShortName" : {"_value" : "Transport"}
, "answeringDeptSortName" : {"_value" : "Transport"}
, "date" : {"_value" : "2023-06-27", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Railways: Ticket Offices"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Transport, what recent assessment he has made of the potential impact of proposed rail ticket office closures on the (a) safety and (b) accessibility of the rail network for disabled passengers.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4473", "label" : {"_value" : "Biography information for Louise Haigh"}
}
, "tablingMemberConstituency" : {"_value" : "Sheffield, Heeley"}
, "tablingMemberPrinted" : [{"_value" : "Louise Haigh"}
], "uin" : "191336"}
, {"_about" : "http://data.parliament.uk/resources/1648121", "AnsweringBody" : [{"_value" : "Department for Transport"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1648121/answer", "answerText" : {"_value" : " 24 Ticket Offices have been closed since 2010. In 2022/23, 1 in 9 transactions occurred at a ticket office, this is down from 1 in 3 a decade earlier.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4442", "label" : {"_value" : "Biography information for Huw Merriman"}
}
, "answeringMemberConstituency" : {"_value" : "Bexhill and Battle"}
, "answeringMemberPrinted" : {"_value" : "Huw Merriman"}
, "dateOfAnswer" : {"_value" : "2023-07-03", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-07-03T15:16:03.19Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "27"}
, "answeringDeptShortName" : {"_value" : "Transport"}
, "answeringDeptSortName" : {"_value" : "Transport"}
, "date" : {"_value" : "2023-06-27", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Railways: Ticket Offices"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Transport, how many rail ticket offices have been closed in England since 2010.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4473", "label" : {"_value" : "Biography information for Louise Haigh"}
}
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], "uin" : "191337"}
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