The following table details the number of calls received on the Disability Living Allowance Helpline, 08457 123456 for each of the last five financial years as reported on OPMIS (Operational Management Information Statistics) system.<\/p>
<\/p>
<\/p>
<\/p>
Financial year<\/p><\/td> | Calls rec\u2019d on 08457123456 helpline<\/p><\/td><\/tr> | ||||||||||||||||||||||||||
2009/10<\/em><\/p><\/td> 5,289,494<\/strong><\/p><\/td><\/tr> 2010/11<\/em><\/p><\/td> 4,980,340<\/strong><\/p><\/td><\/tr> 2011/12<\/em><\/p><\/td> 4,760,016<\/strong><\/p><\/td><\/tr> 2012/13<\/em><\/p><\/td> 4,523,861<\/strong><\/p><\/td><\/tr> 2013/14 <\/em><\/p><\/td> 3,631,121<\/strong><\/p><\/td><\/tr><\/tbody><\/table> <\/p> <\/p> <\/p> DWP received no revenue for calls to this number for the financial years 2009/10 to 2013/14. The DLA Helpline service can also be accessed by dialling 03457 123456. Callers to 08457 123456 are informed of the availability of the 0345 option and are signposted to their telephony provider for advice on which number is cheaper. The use of 0845 numbers were inherited from previous Government and this Department has since introduced 0345 numbers because they are cheaper under most operators\u2019 packages and where they are not, we have kept 0845 numbers.<\/p> <\/p> <\/p> <\/p> Any charges that apply to these calls will be set by the customer\u2019s telephone or mobile operator. Charge variations will occur due to operator packages and individual price plans. We are aware of possible concerns about call charges to our enquiry lines so we will offer to call a customer back if concerns are raised over the cost of the call.<\/p> <\/p> <\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4084", "label" : {"_value" : "Biography information for Esther McVey"}
}
, "answeringMemberConstituency" : {"_value" : "Wirral West"}
, "answeringMemberPrinted" : {"_value" : "Esther McVey"}
, "dateOfAnswer" : {"_value" : "2015-01-28", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2015-01-28T16:32:17.507Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2015-01-23", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Disability Living Allowance"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, how many calls were made to the disability living allowance helpline, 08457 123456 in each of the last five financial years; how much revenue was generated from these calls; and by when he expects to end the use of this number.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/478", "label" : {"_value" : "Biography information for Lord Field of Birkenhead"}
}
, "tablingMemberConstituency" : {"_value" : "Birkenhead"}
, "tablingMemberPrinted" : [{"_value" : "Mr Frank Field"}
], "uin" : "221919"}
, {"_about" : "http://data.parliament.uk/resources/175330", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/175330/answer", "answerText" : {"_value" : " The number of Jobcentre Plus staff subject to disciplinary action in 2010 and 2011 is recorded in the table below. For completeness, I have included the total number of Department for Work and Pensions staff subject to disciplinary action in each of the past five calendar years.<\/p> <\/p> <\/p> <\/p> Year<\/p><\/td> Total number of staff subject to disciplinary action<\/p><\/td> Attributable to Jobcentre Plus<\/p><\/td><\/tr> 2010<\/p><\/td> 2,051<\/p><\/td> 1,546<\/p><\/td><\/tr> 2011<\/p><\/td> 2,521<\/p><\/td> 1,484<\/p><\/td><\/tr> 2012<\/p><\/td> 2,055<\/p><\/td> -<\/p><\/td><\/tr> 2013<\/p><\/td> 1,951<\/p><\/td> -<\/p><\/td><\/tr> 2014<\/p><\/td> 1,411<\/p><\/td> -<\/p><\/td><\/tr><\/tbody><\/table> <\/p> <\/p> <\/p> Jobcentre Plus ceased to exist as a separate organisation in October 2011 and was consumed within the wider Department for Work and Pensions. Information for Jobcentre Plus is therefore not available beyond September 2011 and Jobcentre Plus information for 2011 is a part year figure only.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4084", "label" : {"_value" : "Biography information for Esther McVey"}
}
, "answeringMemberConstituency" : {"_value" : "Wirral West"}
, "answeringMemberPrinted" : {"_value" : "Esther McVey"}
, "dateOfAnswer" : {"_value" : "2015-01-27", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2015-01-27T14:54:25.57Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2015-01-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Jobcentre Plus: Disciplinary Proceedings"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, how many Jobcentre Plus staff were subject to disciplinary action in (a) 2010, (b) 2011, (c) 2012, (d) 2013 and (e) 2014.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "221791"}
, {"_about" : "http://data.parliament.uk/resources/175331", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/175331/answer", "answerText" : {"_value" : " Latest figures show that for the period September to November 2014, excluding those not looking for work because they are students, inactivity was 16.6% of the 16-64 population. This was unchanged compared to the same period in 2013 and down 1.3 percentage points compared to 2010.<\/p> <\/p> <\/strong><\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4084", "label" : {"_value" : "Biography information for Esther McVey"}
}
, "answeringMemberConstituency" : {"_value" : "Wirral West"}
, "answeringMemberPrinted" : {"_value" : "Esther McVey"}
, "dateOfAnswer" : {"_value" : "2015-01-27", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2015-01-27T12:40:46.283Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2015-01-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Unemployment"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what assessment he has made of the reasons for the change in the inactivity rate recorded in the Office of National Statistics Labour Market statistics issued on 21 January 2015.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "221787"}
, {"_about" : "http://data.parliament.uk/resources/175336", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/175336/answer", "answerText" : {"_value" : " |