There is a framework of legislation in place to protect consumer rights when travelling by air, including when and what compensation is due in the event of cancellations and long delays, and airlines are obliged to provide passengers about their rights in those situations.<\/p>
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The Civil Aviation Authority (CAA), as the Regulator for aviation, are responsible for the enforcement activities. They conduct assessments of industry and take forward action if breaches are found. The Government works closely with the CAA and will continue to do so.<\/p>
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We recently consulted on a range of consumer policy reforms, including additional powers for the CAA to enforce consumer rights and mandatory alternative dispute resolution for all airlines operating in the UK, to enable individuals to seek redress. We are currently reviewing all responses and will set out next steps in due course.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4589", "label" : {"_value" : "Biography information for Robert Courts"} } , "answeringMemberConstituency" : {"_value" : "Witney"} , "answeringMemberPrinted" : {"_value" : "Robert Courts"} , "dateOfAnswer" : {"_value" : "2022-06-30", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2022-06-30T08:38:12.27Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2022-06-27", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Aviation: Compensation"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Transport, what assessment his Department has made of the level of compliance of airlines in compensating passengers for delayed or cancelled flights; and what steps he plans to take to increase compliance.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1200", "label" : {"_value" : "Biography information for Sir Greg Knight"} } , "tablingMemberConstituency" : {"_value" : "East Yorkshire"} , "tablingMemberPrinted" : [{"_value" : "Sir Greg Knight"} ], "uin" : "25742"} , {"_about" : "http://data.parliament.uk/resources/1483599", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1483599/answer", "answerText" : {"_value" : "
There is a framework of legislation in place to protect consumer\u2019s rights when travelling by air, including a passenger\u2019s right to care. In the event of flight cancellations and long delays, airlines are obliged to offer passengers free of charge meals and refreshments, and in certain cases hotel accommodation and transport between the airport and place of accommodation (hotel or other). Airlines are also obliged to provide passengers about their rights in those situations.<\/p>
The Civil Aviation Authority (CAA), as the Regulator for aviation, are responsible for the enforcement activities. They conduct assessments of industry and take forward action if breaches are found. The Government works closely with the CAA and will continue to do so.<\/p>
We recently consulted on a range of consumer policy reforms, including additional powers for the CAA to enforce consumer rights and mandatory alternative dispute resolution for all airlines operating in the UK, to enable individuals to seek redress. We are currently reviewing all responses and will set out next steps in due course.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4589", "label" : {"_value" : "Biography information for Robert Courts"} } , "answeringMemberConstituency" : {"_value" : "Witney"} , "answeringMemberPrinted" : {"_value" : "Robert Courts"} , "dateOfAnswer" : {"_value" : "2022-06-30", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2022-06-30T08:35:15.247Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2022-06-27", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Aviation: Compensation"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Transport, what assessment he has made of the level of compliance of airlines with their obligations to supply passengers with (a) food and (b) other essentials in the event of delayed or cancelled flights; and what steps he plans to take to increase compliance.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1200", "label" : {"_value" : "Biography information for Sir Greg Knight"} } , "tablingMemberConstituency" : {"_value" : "East Yorkshire"} , "tablingMemberPrinted" : [{"_value" : "Sir Greg Knight"} ], "uin" : "25743"} , {"_about" : "http://data.parliament.uk/resources/1309458", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1309458/answer", "answerText" : {"_value" : "
The Government expects all airlines to manage the risks of COVID-19 transmission as far as possible and published guidance to provide safer services for passengers. The Safer Transport guidance for operators, which was developed with industry, is clear that robust social distancing, regular cleaning, and good hand and respiratory hygiene are the best ways of protecting against the transmission of coronavirus.<\/p>
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Where social distancing is not possible, airlines are advised to carry out a risk assessment and implement appropriate risk controls. For example, wearing a face covering can play a role in helping us to protect other passengers, which is why it is now mandatory to wear one on board aircraft.<\/p>
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It is also worth noting that passengers are seated facing forwards in the same direction on board aircraft, which avoids the increased transmission risk of being seated face to face.<\/p>
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In addition, air conditioning systems on modern aircraft filter cabin air every few minutes through High Efficiency Particulate Air (HEPA) filters. These filters are very effective at capturing airborne microbes in the filtered air and, when coupled with the drawn in fresh air, can help to mitigate the longer-range risk of transmission.<\/p>
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Officials continue to engage with the aviation sector to ensure they are supported in implementing best practices.<\/p>
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<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4589", "label" : {"_value" : "Biography information for Robert Courts"} } , "answeringMemberConstituency" : {"_value" : "Witney"} , "answeringMemberPrinted" : {"_value" : "Robert Courts"} , "dateOfAnswer" : {"_value" : "2021-04-20", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2021-04-20T11:49:44.547Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2021-04-15", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Aviation: Coronavirus"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Transport, what recent assessment he has made of the (a) level of risk of catching covid-19 posed to passengers on aeroplane flights and (b) effect of leaving all middle seats vacant on the level of that risk; what discussions he has had with relevant stakeholders on the additional steps that could be taken to reduce that risk; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1200", "label" : {"_value" : "Biography information for Sir Greg Knight"} } , "tablingMemberConstituency" : {"_value" : "East Yorkshire"} , "tablingMemberPrinted" : [{"_value" : "Sir Greg Knight"} ], "uin" : "181194"} , {"_about" : "http://data.parliament.uk/resources/1241813", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1241813/answer", "answerText" : {"_value" : "
Exemptions to the self-isolation requirement are in place primarily to meet the UK\u2019s international obligations, provide for continued security of supply into the UK and so as not to impede work supporting national security or critical infrastructure.<\/p>
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