The Government is very clear that unjust practices in leasehold must come to an end. We have committed to banning new leasehold houses and restricting ground rents on future leases to a peppercorn. We launched our consultation on the details of these proposals on 15 October.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4053", "label" : {"_value" : "Biography information for Mrs Heather Wheeler"} } , "answeringMemberConstituency" : {"_value" : "South Derbyshire"} , "answeringMemberPrinted" : {"_value" : "Mrs Heather Wheeler"} , "dateOfAnswer" : {"_value" : "2018-11-05", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-11-05T17:28:44.02Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "7"} , "answeringDeptShortName" : {"_value" : "Housing, Communities and Local Government"} , "answeringDeptSortName" : {"_value" : "Housing, Communities and Local Government"} , "date" : {"_value" : "2018-11-05", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Leasehold: Unfair Practices"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "What steps his Department is taking to tackle unfair practices in the leasehold system.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3958", "label" : {"_value" : "Biography information for Fiona Bruce"} } , "tablingMemberConstituency" : {"_value" : "Congleton"} , "tablingMemberPrinted" : [{"_value" : "Fiona Bruce"} ], "uin" : "907448"} , {"_about" : "http://data.parliament.uk/resources/943870", "AnsweringBody" : [{"_value" : "Ministry of Housing, Communities and Local Government"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/943870/answer", "answerText" : {"_value" : "
Freeholders have recourse to a number of procedures to help settle a complaint. An initial complaint can be made through their common management scheme's complaints procedure. If necessary, complaints can be escalated through one of the following ombudsman schemes: Ombudsman Services: Property, Property Redress Scheme, and The Property Ombudsman. Ultimately, a complaint can be settled through the courts.<\/p>
As part of the response to the consultation 'Tackling unfair practices in the leasehold market' the Government committed to legislate to ensure that freeholders who pay charges for the maintenance of communal areas and facilities on a private or mixed use estate can access equivalent rights as leaseholders to challenge their reasonableness. We will bring forward the necessary legislation as soon as parliamentary time allows.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4053", "label" : {"_value" : "Biography information for Mrs Heather Wheeler"} } , "answeringMemberConstituency" : {"_value" : "South Derbyshire"} , "answeringMemberPrinted" : {"_value" : "Mrs Heather Wheeler"} , "dateOfAnswer" : {"_value" : "2018-07-23", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-07-23T16:56:20.177Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "7"} , "answeringDeptShortName" : {"_value" : "Housing, Communities and Local Government"} , "answeringDeptSortName" : {"_value" : "Housing, Communities and Local Government"} , "date" : {"_value" : "2018-07-18", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Freehold"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Housing, Communities and Local Government, what recourse to complaint freeholders have who pay into a common management scheme that is badly managed.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3958", "label" : {"_value" : "Biography information for Fiona Bruce"} } , "tablingMemberConstituency" : {"_value" : "Congleton"} , "tablingMemberPrinted" : [{"_value" : "Fiona Bruce"} ], "uin" : "165534"} , {"_about" : "http://data.parliament.uk/resources/934243", "AnsweringBody" : [{"_value" : "Ministry of Housing, Communities and Local Government"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/934243/answer", "answerText" : {"_value" : "
The Government is committed to promoting fairness and transparency for leaseholders and freeholders and ensuring that consumers are protected from abuse and poor service.<\/p>
There are a number of ways to take action against a poor managing agent. Freeholders can make a formal complaint through their managing agent\u2019s own complaints procedure. A complaint can also be made to one of the Government-recognised redress scheme. By law all property agents are required to belong to one of the following three redress schemes: Ombudsman Services Property, Property Redress Scheme and The Property Ombudsman.<\/p>
To provide additional protections, on 21 December 2017, we set out a package of measures to tackle abuses and unfair practices in the leasehold market. This includes legislation to ensure that freeholders who pay charges for the maintenance of communal areas and facilities on a private or mixed use estate, can access equivalent rights as leaseholders to challenge the reasonableness of service charges.<\/p>
On 1 April, we published the response to our recent call for evidence on protecting consumers in the letting and managing agent market<\/em>. Proposals include establishing a working group to consider how fees such as service charges should be presented to consumers and to explore the best means to challenge fees which are unjustified.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4053", "label" : {"_value" : "Biography information for Mrs Heather Wheeler"}
}
, "answeringMemberConstituency" : {"_value" : "South Derbyshire"}
, "answeringMemberPrinted" : {"_value" : "Mrs Heather Wheeler"}
, "dateOfAnswer" : {"_value" : "2018-07-09", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-07-09T15:20:53.953Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "7"}
, "answeringDeptShortName" : {"_value" : "Housing, Communities and Local Government"}
, "answeringDeptSortName" : {"_value" : "Housing, Communities and Local Government"}
, "date" : {"_value" : "2018-07-03", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Housing: Management"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Housing, Communities and Local Government, what recourse to action residents have in relation to builders who having part-developed a freehold site appoint a management company that unsatisfactorily administers the common parts of that site; and whether there is an equivalent of the Leasehold Advisory Service from which freeholders can seek help.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3958", "label" : {"_value" : "Biography information for Fiona Bruce"}
}
, "tablingMemberConstituency" : {"_value" : "Congleton"}
, "tablingMemberPrinted" : [{"_value" : "Fiona Bruce"}
], "uin" : "160176"}
], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 3, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]}
}