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The following academic research for evaluation of reform is publicly available:<\/p>
<\/p>
Research on the Citizen User Experience: https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research<\/a><\/p> <\/p> London School of Economics evaluation of video hearings in the First-tier Tribunal (Tax Chamber):<\/p> https://www.gov.uk/government/publications/implementing-video-hearings-party-to-state-a-process-evaluation<\/a><\/p> <\/p> We expect to publish the research on the Professional User Experience and on Social Security and Child Support appellants\u2019 digital capability within the next six months.<\/p> <\/p> Flexible Operating Hours is an ongoing project and we anticipate that research will be published upon completion. On 19th<\/sup> July, the evaluation plan for the HMCTS flexible operating hours pilot was published and is available here:<\/p>