https://www.contractsfinder.service.gov.uk/Notice/2c8f6f38-6f15-46ec-9954-c8571b0f1c05?p=@FQxUlRRPT0=NjJNT08=U<\/a><\/p>The Service Levels can be found in Schedule 7 of the contract. These Service Levels set out the criteria Home Office uses to assess the performance of VFS Global in handling visa and settlement applications<\/p>
<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4455", "label" : {"_value" : "Biography information for Seema Kennedy"}
}
, "answeringMemberConstituency" : {"_value" : "South Ribble"}
, "answeringMemberPrinted" : {"_value" : "Seema Kennedy"}
, "dateOfAnswer" : {"_value" : "2019-10-04", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-10-04T14:46:38.127Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-09-25", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "VFS Global: Contracts\n"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, pursuant to the Answer of 2 July 2019 to Question 268421, if she will publish details of the Service Levels relating to the Next Generation Visa (NGOV) Services contract delivered by VFS Global.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1201", "label" : {"_value" : "Biography information for Alistair Burt"}
}
, "tablingMemberConstituency" : {"_value" : "North East Bedfordshire"}
, "tablingMemberPrinted" : [{"_value" : "Alistair Burt"}
], "uin" : "290786"}
, {"_about" : "http://data.parliament.uk/resources/1145799", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1145799/answer", "answerText" : {"_value" : "
The Home Department are currently in discussion with the suppliers who deliver the Next Generation Outsourced Visa (NGOV) contract to review proposals for an extension beyond 2021 but no recommendations have yet been made.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4455", "label" : {"_value" : "Biography information for Seema Kennedy"}
}
, "answeringMemberConstituency" : {"_value" : "South Ribble"}
, "answeringMemberPrinted" : {"_value" : "Seema Kennedy"}
, "dateOfAnswer" : {"_value" : "2019-10-04", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-10-04T14:45:32.203Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-09-25", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "VFS Global: Contracts"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, what discussions she has had on whether to extend the contract for Next Generation Visa (NGOV) Services delivered by VFS Global beyond the current expiration date of 31 March 2021.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1201", "label" : {"_value" : "Biography information for Alistair Burt"}
}
, "tablingMemberConstituency" : {"_value" : "North East Bedfordshire"}
, "tablingMemberPrinted" : [{"_value" : "Alistair Burt"}
], "uin" : "290787"}
, {"_about" : "http://data.parliament.uk/resources/1145804", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1145804/answer", "answerText" : {"_value" : "
The performance against service standard in relation to customer complaints relating to UKVI can be found at https://www.gov.uk/government/publications/customer-service-operations-data-august-2019<\/a>. We do not publish statistics on complaints received in relation to individual supplier performance<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4455", "label" : {"_value" : "Biography information for Seema Kennedy"}
}
, "answeringMemberConstituency" : {"_value" : "South Ribble"}
, "answeringMemberPrinted" : {"_value" : "Seema Kennedy"}
, "dateOfAnswer" : {"_value" : "2019-10-04", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-10-04T14:44:26.673Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-09-25", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "VFS Global: Complaints"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, how many complaints her Department has received about VSF Global each year since the start of its contract with her Department in 2013.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1201", "label" : {"_value" : "Biography information for Alistair Burt"}
}
, "tablingMemberConstituency" : {"_value" : "North East Bedfordshire"}
, "tablingMemberPrinted" : [{"_value" : "Alistair Burt"}
], "uin" : "290792"}
], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 3, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]}
}