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The retirement of the public switched telephone network (PSTN), and its replacement with Internet Protocol technology, is being led by Openreach and Virgin Media, as the relevant infrastructure owners. Openreach and Virgin Media have publicly set out their plans to withdraw these services by the end of 2025. The migration is likely to affect all fixed exchange lines, of which there are 31.3 million in the UK.<\/p>
<\/strong><\/p> Ofcom estimates that 81% of UK households have a landline service, with 4% of UK adults living in a home with a landline and no mobile phone and 3% of UK households having only a landline without any broadband. The government, Ofcom, and industry are working to ensure that the needs of vulnerable consumers are considered and Ofcom regularly monitors how communication providers are taking steps to ensure they identify and protect vulnerable customers.<\/p> <\/p>