In November 2016 the Royal Bank of Scotland (RBS) established a complaints process for small and medium-sized enterprises in their Global Restructuring Group (GRG) between 2008-2013, overseen by an independent third party, and took the decision to automatically refund complex fees paid by relevant customers to GRG during that period. RBS have set aside £400m for this scheme.<\/p>
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Following a meeting with the Chief Executive of RBS I received a letter on 9 May stating that RBS have also committed to setting up an independent appeal process for consequential loss claims under the redress scheme.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4051", "label" : {"_value" : "Biography information for John Glen"} } , "answeringMemberConstituency" : {"_value" : "Salisbury"} , "answeringMemberPrinted" : {"_value" : "John Glen"} , "dateOfAnswer" : {"_value" : "2018-05-15", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-05-15T13:44:25.69Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "14"} , "answeringDeptShortName" : {"_value" : "Treasury"} , "answeringDeptSortName" : {"_value" : "Treasury"} , "date" : {"_value" : "2018-05-10", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Royal Bank of Scotland: Small Businesses"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask Mr Chancellor of the Exchequer, with reference to the oral contribution of the Economic Secretary to the Treasury of 10 March 2018, Official Report, column 978, what compensation he proposes be provided to the small business customers of Royal Bank of Scotland who were subject to inappropriate behaviour by that company.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4061", "label" : {"_value" : "Biography information for Bill Esterson"} } , "tablingMemberConstituency" : {"_value" : "Sefton Central"} , "tablingMemberPrinted" : [{"_value" : "Bill Esterson"} ], "uin" : "142837"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 1, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }