The attached table shows the number of calls received by each telephone line, these go back as far as data is available.<\/p>
<\/p>
The CICA phoneline was set up in 2007/2008. HMCTS centralised its telephone service to go through their Loughborough Contact Centre in 2011. The LAA phonelines have existed in various formats for the past 17 years. OPG do not have the exact date that the phone line was set up. All phonelines are still in use.<\/p>
<\/p>
All numbers are advertised on relevant department websites and some are included on letterheads and corporate literature.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4362", "label" : {"_value" : "Biography information for Edward Argar"} } , "answeringMemberConstituency" : {"_value" : "Charnwood"} , "answeringMemberPrinted" : {"_value" : "Edward Argar"} , "attachment" : {"_about" : "http://data.parliament.uk/resources/1130675/answer/attachment/1", "fileName" : {"_value" : "Copy of Table for PQ 261502.xlsx"} , "title" : "Table"} , "dateOfAnswer" : {"_value" : "2019-06-28", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-06-28T15:42:53.907Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "54"} , "answeringDeptShortName" : {"_value" : "Justice"} , "answeringDeptSortName" : {"_value" : "Justice"} , "date" : {"_value" : "2019-06-07", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Ministry of Justice: Telephone Services"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Justice, pursuant to the Answer of 21 May 2019 to Question 253551 on Ministry of Justice: telephone services, on what date that helpline was set up; how many calls that helpline received in each month from the date it was set up to 30 April 2019; what promotional material was used to advertise that helpline's use; and whether that helpline is still in use.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3924", "label" : {"_value" : "Biography information for Yasmin Qureshi"} } , "tablingMemberConstituency" : {"_value" : "Bolton South East"} , "tablingMemberPrinted" : [{"_value" : "Yasmin Qureshi"} ], "uin" : "261502"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 1, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }