{ "format" : "linked-data-api", "version" : "0.2", "result" : {"_about" : "http://eldaddp.azurewebsites.net/answeredquestions.text?AnsweringBody.=Department+for+Work+and+Pensions&max-date=2024-02-08", "definition" : "http://eldaddp.azurewebsites.net/meta/answeredquestions.text?AnsweringBody.=Department+for+Work+and+Pensions&max-date=2024-02-08", "extendedMetadataVersion" : "http://eldaddp.azurewebsites.net/answeredquestions.text?AnsweringBody.=Department+for+Work+and+Pensions&max-date=2024-02-08&_metadata=all", "first" : "http://eldaddp.azurewebsites.net/answeredquestions.text?_page=0&AnsweringBody.=Department+for+Work+and+Pensions&max-date=2024-02-08", "hasPart" : "http://eldaddp.azurewebsites.net/answeredquestions.text?AnsweringBody.=Department+for+Work+and+Pensions&max-date=2024-02-08", "isPartOf" : "http://eldaddp.azurewebsites.net/answeredquestions.text?AnsweringBody.=Department+for+Work+and+Pensions&max-date=2024-02-08", "items" : [{"_about" : "http://data.parliament.uk/resources/1688535", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1688535/answer", "answerText" : {"_value" : "

The information requested is not readily available and could only be provided at disproportionate cost.<\/p>

<\/strong><\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"} } , "answeringMemberConstituency" : {"_value" : "Mid Sussex"} , "answeringMemberPrinted" : {"_value" : "Mims Davies"} , "dateOfAnswer" : {"_value" : "2024-02-21", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-02-21T11:55:01.433Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2024-02-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Social Security Benefits: Compulsorily Detained Psychiatric Patients"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, how many and what proportion of people convicted of crimes who are detained in secure hospitals are receiving benefits.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/350", "label" : {"_value" : "Biography information for Sir John Hayes"} } , "tablingMemberConstituency" : {"_value" : "South Holland and The Deepings"} , "tablingMemberPrinted" : [{"_value" : "Sir John Hayes"} ], "uin" : "13683"} , {"_about" : "http://data.parliament.uk/resources/1688543", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1688543/answer", "answerText" : {"_value" : "

In Bournemouth East, and across the country, our Jobcentre teams are supporting people back into work and helping those in work to progress. We are working with local and national employers to help fill vacancies quickly, delivering Sector-based Work Academy Programmes (SWAPS), recruitment days and Job Fairs.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4380", "label" : {"_value" : "Biography information for Jo Churchill"} } , "answeringMemberConstituency" : {"_value" : "Bury St Edmunds"} , "answeringMemberPrinted" : {"_value" : "Jo Churchill"} , "dateOfAnswer" : {"_value" : "2024-02-19", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-02-19T17:25:47.073Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2024-02-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Vacancies: Bournemouth East"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps he is taking to fill job vacancies in Bournemouth East constituency.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1487", "label" : {"_value" : "Biography information for Mr Tobias Ellwood"} } , "tablingMemberConstituency" : {"_value" : "Bournemouth East"} , "tablingMemberPrinted" : [{"_value" : "Mr Tobias Ellwood"} ], "uin" : "13698"} , {"_about" : "http://data.parliament.uk/resources/1688545", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1688545/answer", "answerText" : {"_value" : "

The local Jobcentre team are collaborating with a range of partners to support people into work and employers fill vacancies. In addition to hosting Jobs Fairs and delivering Sector-Based Work Academy Programmes (SWAPS), they are working with Bournemouth and Poole College, BCP Council, Citizens Advice, Faithworks, Seetec Pluss, Aspire Training, Skills & Learning, International Care Network, Parks in Mind, the Boscombe Towns Fund and a plethora of other partners and organisations. We have SWAPs that are either active or planned in Facilities Management, Hospitality, IT and Communications, Education, Construction, Security, Manufacturing, Administration and the Civil Service through a range of local providers.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4380", "label" : {"_value" : "Biography information for Jo Churchill"} } , "answeringMemberConstituency" : {"_value" : "Bury St Edmunds"} , "answeringMemberPrinted" : {"_value" : "Jo Churchill"} , "dateOfAnswer" : {"_value" : "2024-02-19", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-02-19T17:23:45.867Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2024-02-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Jobcentres: Bournemouth East"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps his Department is taking to expand the support available through Jobcentres in Bournemouth East constituency.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1487", "label" : {"_value" : "Biography information for Mr Tobias Ellwood"} } , "tablingMemberConstituency" : {"_value" : "Bournemouth East"} , "tablingMemberPrinted" : [{"_value" : "Mr Tobias Ellwood"} ], "uin" : "13699"} , {"_about" : "http://data.parliament.uk/resources/1688568", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1688568/answer", "answerText" : {"_value" : "

The Department for Work and Pensions has suitable and sufficient risk assessments in place across the Department in accordance with Section 3 of the Management of Health and Safety at Work Regulations 1999.<\/p>

<\/p>

There is a suite of generic risk assessments, which include building and people related hazards, used to manage and mitigate people safety risks across the Department. Where hazards are identified for a certain process or procedure not captured within the generic documents, these are included via specific risk assessments.<\/p>

<\/p>

Suitable and sufficient risk assessments relating to the DWPs estate are completed whenever significant hazards are identified or where risk assessment is required by statute.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3926", "label" : {"_value" : "Biography information for Paul Maynard"} } , "answeringMemberConstituency" : {"_value" : "Blackpool North and Cleveleys"} , "answeringMemberPrinted" : {"_value" : "Paul Maynard"} , "dateOfAnswer" : {"_value" : "2024-02-19", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-02-19T14:19:37.507Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2024-02-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Department for Work and Pensions: Health and Safety"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, whether all (a) buildings and (b) workplaces staff from their Department occupy have a suitable and sufficient risk assessment under Section 3 of the Management of Health and Safety at Work Regulations 1999.", "registeredInterest" : {"_value" : "true", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4463", "label" : {"_value" : "Biography information for Chris Stephens"} } , "tablingMemberConstituency" : {"_value" : "Glasgow South West"} , "tablingMemberPrinted" : [{"_value" : "Chris Stephens"} ], "uin" : "13752"} , {"_about" : "http://data.parliament.uk/resources/1688612", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1688612/answer", "answerText" : {"_value" : "

The safety and health of people at work in agriculture is a concern to the Heath and Safety Executive (HSE) and the industry. HSE has a long-term strategy to drive up industry ownership of the challenge and influence farmer behaviour. Since 2018 we have had an annual programme of delivering training to farmers in advance of targeted proactive inspection. This sits alongside specific interventions on transport, cattle, and falls: the three main areas responsible for farm workplace deaths. HSE continues engagement activity with a full range of stakeholders through the Farm Safety Partnerships. The latest work has covered child safety, management of cattle in fields with public rights of way, safe use of quad bikes and farm transport. HSE regularly holds formal consultation with the industry about its initiatives through an industry advisory committee.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3926", "label" : {"_value" : "Biography information for Paul Maynard"} } , "answeringMemberConstituency" : {"_value" : "Blackpool North and Cleveleys"} , "answeringMemberPrinted" : {"_value" : "Paul Maynard"} , "dateOfAnswer" : {"_value" : "2024-02-19", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-02-19T14:08:07.587Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2024-02-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Agriculture: Health and Safety"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps he is taking to help improve workplace safety on farms.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4995", "label" : {"_value" : "Biography information for Sarah Dyke"} } , "tablingMemberConstituency" : {"_value" : "Somerton and Frome"} , "tablingMemberPrinted" : [{"_value" : "Sarah Dyke"} ], "uin" : "13837"} , {"_about" : "http://data.parliament.uk/resources/1688671", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1688671/answer", "answerText" : {"_value" : "

In certain cases, delays may occur due to the gathering of evidence from the NHS or Schools but, where possible, we are aiming to gather this from the parent/guardian of the child to expedite this. We have seen a significant increase in claims, which results in us deploying our people accordingly to ensure we manage service across the entire business.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"} } , "answeringMemberConstituency" : {"_value" : "Mid Sussex"} , "answeringMemberPrinted" : {"_value" : "Mims Davies"} , "dateOfAnswer" : {"_value" : "2024-02-21", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-02-21T11:52:34.367Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2024-02-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Disability Living Allowance"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, if she will make an assessment of the impact delays in change of circumstance requests for Disability Living Allowance claims have on the welfare of those children and their families.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4418", "label" : {"_value" : "Biography information for Justin Madders"} } , "tablingMemberConstituency" : {"_value" : "Ellesmere Port and Neston"} , "tablingMemberPrinted" : [{"_value" : "Justin Madders"} ], "uin" : "13723"} , {"_about" : "http://data.parliament.uk/resources/1688685", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1688685/answer", "answerText" : {"_value" : "

We do not record the information requested because eligible benefit claimants are offered a loan when they become eligible for Support for Mortgage Interest (SMI) which they can choose to accept. It is worth noting that we publish, on a quarterly basis, the number of households who are in receipt of SMI here.<\/a><\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"} } , "answeringMemberConstituency" : {"_value" : "Mid Sussex"} , "answeringMemberPrinted" : {"_value" : "Mims Davies"} , "dateOfAnswer" : {"_value" : "2024-02-23", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-02-23T11:56:05.807Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2024-02-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Support for Mortgage Interest"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, how many applications for Support for Mortgage Interest loans have been (a) rejected and (b) accepted in each of the last two years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4591", "label" : {"_value" : "Biography information for Sarah Olney"} } , "tablingMemberConstituency" : {"_value" : "Richmond Park"} , "tablingMemberPrinted" : [{"_value" : "Sarah Olney"} ], "uin" : "13798"} , {"_about" : "http://data.parliament.uk/resources/1688687", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1688687/answer", "answerText" : {"_value" : "

The amount of SMI payments made in the financial year 2021/22 is £25 million and financial year 2022/23 is £22 million. This is rounded to the nearest million and is in relation to households in payment in Great Britain.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"} } , "answeringMemberConstituency" : {"_value" : "Mid Sussex"} , "answeringMemberPrinted" : {"_value" : "Mims Davies"} , "dateOfAnswer" : {"_value" : "2024-02-23", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-02-23T11:57:27.377Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2024-02-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Support for Mortgage Interest"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, how much money has been paid out for Support for Mortgage Interest loans in each of the last 2 years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4591", "label" : {"_value" : "Biography information for Sarah Olney"} } , "tablingMemberConstituency" : {"_value" : "Richmond Park"} , "tablingMemberPrinted" : [{"_value" : "Sarah Olney"} ], "uin" : "13799"} , {"_about" : "http://data.parliament.uk/resources/1688688", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1688688/answer", "answerText" : {"_value" : "

The tables below show the volume of calls received (Calls Offered to Agent Queue) by Universal Credit each month.<\/p>

<\/strong><\/p>

Month Year<\/strong><\/p><\/td>

Calls Offered to Agent Queue<\/strong><\/p><\/td><\/tr>

Jan-2022<\/p><\/td>

1,403,295<\/p><\/td><\/tr>

Feb-2022<\/p><\/td>

1,567,168<\/p><\/td><\/tr>

Mar-2022<\/p><\/td>

1,633,545<\/p><\/td><\/tr><\/tbody><\/table>

<\/strong><\/p>

Month Year<\/strong><\/p><\/td>

Calls Offered to Agent Queue<\/strong><\/p><\/td><\/tr>

Apr-2022<\/p><\/td>

1,499,101<\/p><\/td><\/tr>

May-2022<\/p><\/td>

1,528,005<\/p><\/td><\/tr>

Jun-2022<\/p><\/td>

1,491,626<\/p><\/td><\/tr>

Jul-2022<\/p><\/td>

1,334,005<\/p><\/td><\/tr>

Aug-2022<\/p><\/td>

1,359,542<\/p><\/td><\/tr>

Sep-2022<\/p><\/td>

1,392,858<\/p><\/td><\/tr>

Oct-2022<\/p><\/td>

1,318,787<\/p><\/td><\/tr>

Nov-2022<\/p><\/td>

1,280,920<\/p><\/td><\/tr>

Dec-2022<\/p><\/td>

1,150,052<\/p><\/td><\/tr>

Jan-2023<\/p><\/td>

1,297,883<\/p><\/td><\/tr>

Feb-2023<\/p><\/td>

1,164,493<\/p><\/td><\/tr>

Mar-2023<\/p><\/td>

1,345,024<\/p><\/td><\/tr><\/tbody><\/table>

<\/strong><\/p>

<\/strong><\/p>

<\/strong><\/p>

Month Year<\/strong><\/p><\/td>

Calls Offered to Agent Queue<\/strong><\/p><\/td><\/tr>

Apr-2023<\/p><\/td>

1,213,815<\/p><\/td><\/tr>

May-2023<\/p><\/td>

1,223,812<\/p><\/td><\/tr>

Jun-2023<\/p><\/td>

1,215,854<\/p><\/td><\/tr>

Jul-2023<\/p><\/td>

1,150,900<\/p><\/td><\/tr>

Aug-2023<\/p><\/td>

1,213,767<\/p><\/td><\/tr>

Sep-2023<\/p><\/td>

1,263,332<\/p><\/td><\/tr>

Oct-2023<\/p><\/td>

1,323,566<\/p><\/td><\/tr>

Nov-2023<\/p><\/td>

1,307,174<\/p><\/td><\/tr>

Dec-2023<\/p><\/td>

1,148,327<\/p><\/td><\/tr>

Jan-2024<\/p><\/td>

1,413,983<\/p><\/td><\/tr><\/tbody><\/table>

<\/strong><\/p>

<\/strong><\/p>

<\/strong><\/p>

DISCLAIMER <\/strong><\/p>

Please note this information is derived from the Department\u2019s management information, designed solely for the purpose of helping the Department to manage its business. As such, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics. As DWP holds the information internally, we have released it. However, it is possible information held by DWP may change due to operational reasons and we recommend that caution be applied when using it.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4380", "label" : {"_value" : "Biography information for Jo Churchill"} } , "answeringMemberConstituency" : {"_value" : "Bury St Edmunds"} , "answeringMemberPrinted" : {"_value" : "Jo Churchill"} , "dateOfAnswer" : {"_value" : "2024-02-23", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-02-23T11:55:07.24Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2024-02-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Universal Credit: Telephone Services"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, how many calls were received by the universal credit helpline in each month of the last two years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4591", "label" : {"_value" : "Biography information for Sarah Olney"} } , "tablingMemberConstituency" : {"_value" : "Richmond Park"} , "tablingMemberPrinted" : [{"_value" : "Sarah Olney"} ], "uin" : "13800"} , {"_about" : "http://data.parliament.uk/resources/1688689", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1688689/answer", "answerText" : {"_value" : "

The tables below show the average waiting time (Average Speed to Answer) for all calls received by Universal Credit each month in hours, minutes and seconds format (hh:mm:ss).<\/p>

<\/p>

Month/Year<\/strong><\/p><\/td>

Average Speed to Answer (hh:mm:ss)<\/strong><\/p><\/td><\/tr>

Jan-2022<\/p><\/td>

00:00:31<\/p><\/td><\/tr>

Feb-2022<\/p><\/td>

00:01:50<\/p><\/td><\/tr>

Mar-2022<\/p><\/td>

00:01:58<\/p><\/td><\/tr><\/tbody><\/table>

<\/strong><\/p>

<\/strong><\/p>

Month/Year<\/strong><\/p><\/td>

Average Speed to Answer (hh:mm:ss)<\/strong><\/p><\/td><\/tr>

Apr-2022<\/p><\/td>

00:03:21<\/p><\/td><\/tr>

May-2022<\/p><\/td>

00:03:58<\/p><\/td><\/tr>

Jun-2022<\/p><\/td>

00:03:53<\/p><\/td><\/tr>

Jul-2022<\/p><\/td>

00:02:58<\/p><\/td><\/tr>

Aug-2022<\/p><\/td>

00:03:40<\/p><\/td><\/tr>

Sep-2022<\/p><\/td>

00:05:01<\/p><\/td><\/tr>

Oct-2022<\/p><\/td>

00:02:46<\/p><\/td><\/tr>

Nov-2022<\/p><\/td>

00:01:25<\/p><\/td><\/tr>

Dec-2022<\/p><\/td>

00:02:23<\/p><\/td><\/tr>

Jan-2023<\/p><\/td>

00:02:13<\/p><\/td><\/tr>

Feb-2023<\/p><\/td>

00:01:49<\/p><\/td><\/tr>

Mar-2023<\/p><\/td>

00:01:28<\/p><\/td><\/tr><\/tbody><\/table>

<\/strong><\/p>

Month Year<\/strong><\/p><\/td>

Average Speed to Answer (hh:mm:ss)<\/strong><\/p><\/td><\/tr>

Apr-2023<\/p><\/td>

00:03:39<\/p><\/td><\/tr>

May-2023<\/p><\/td>

00:02:01<\/p><\/td><\/tr>

Jun-2023<\/p><\/td>

00:01:30<\/p><\/td><\/tr>

Jul-2023<\/p><\/td>

00:01:53<\/p><\/td><\/tr>

Aug-2023<\/p><\/td>

00:02:59<\/p><\/td><\/tr>

Sep-2023<\/p><\/td>

00:03:17<\/p><\/td><\/tr>

Oct-2023<\/p><\/td>

00:04:24<\/p><\/td><\/tr>

Nov-2023<\/p><\/td>

00:02:52<\/p><\/td><\/tr>

Dec-2023<\/p><\/td>

00:03:03<\/p><\/td><\/tr>

Jan-2024<\/p><\/td>

00:02:13<\/p><\/td><\/tr><\/tbody><\/table>

<\/strong><\/p>

<\/strong><\/p>

DISCLAIMER <\/strong><\/p>

Please note this information is derived from the Department\u2019s management information, designed solely for the purpose of helping the Department to manage its business. As such, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics. As DWP holds the information internally, we have released it. However, it is possible information held by DWP may change due to operational reasons and we recommend that caution be applied when using it.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4380", "label" : {"_value" : "Biography information for Jo Churchill"} } , "answeringMemberConstituency" : {"_value" : "Bury St Edmunds"} , "answeringMemberPrinted" : {"_value" : "Jo Churchill"} , "dateOfAnswer" : {"_value" : "2024-02-23", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-02-23T11:57:37.11Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2024-02-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Universal Credit: Telephone Services"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what the average waiting time for a caller to the universal credit helpline was in each month in the last two years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4591", "label" : {"_value" : "Biography information for Sarah Olney"} } , "tablingMemberConstituency" : {"_value" : "Richmond Park"} , "tablingMemberPrinted" : [{"_value" : "Sarah Olney"} ], "uin" : "13801"} ], "itemsPerPage" : 10, "next" : "http://eldaddp.azurewebsites.net/answeredquestions.text?_page=1&AnsweringBody.=Department+for+Work+and+Pensions&max-date=2024-02-08", "page" : 0, "startIndex" : 1, "totalResults" : 29381, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }