Highways England is on schedule to open the M3 Smart Motorway between junctions 2 and 4a on 30 June 2017.<\/p>
<\/p>
Alongside the delivery of this Smart Motorways scheme Highways England have also undertaken additional planned maintenance and renewal of a large amount of existing infrastructure reducing the need for further roadworks. This has included full low noise resurfacing of the carriageways. Highways England has delivered most of this work in parallel, there will be some remaining works which will need to take place beyond the 30 June 2017.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4336", "label" : {"_value" : "Biography information for Lord Callanan"} } , "answeringMemberPrinted" : {"_value" : "Lord Callanan"} , "dateOfAnswer" : {"_value" : "2017-06-27", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2017-06-27T11:06:43.053Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2017-06-21", "_datatype" : "dateTime"} , "houseId" : {"_value" : "2"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"} } ], "questionText" : "Her Majesty's Government what assessment they have made of the progress of the roadworks on the M3 motorway between junctions 2 and 4a; and when they expect those works to be completed.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1813", "label" : {"_value" : "Biography information for Lord Trefgarne"} } , "tablingMemberPrinted" : [{"_value" : "Lord Trefgarne"} ], "uin" : "HL1"} , {"_about" : "http://data.parliament.uk/resources/730978", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/730978/answer", "answerText" : {"_value" : "
Network Rail have evaluated this scheme and have not identified it as a priority. The Department for Transport intends to set out the outcomes we want from the rail network in Control Period 6 (CP6 \u2013 2019 to 2024) during the remainder of 2017, starting with the High Level Output Specification (HLOS), which is expected to be published in July.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4336", "label" : {"_value" : "Biography information for Lord Callanan"} } , "answeringMemberPrinted" : {"_value" : "Lord Callanan"} , "dateOfAnswer" : {"_value" : "2017-06-28", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2017-06-28T11:08:47.213Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2017-06-21", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "West of England Line"} , "houseId" : {"_value" : "2"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"} } ], "questionText" : "Her Majesty's Government what is their assessment of the likely date for the doubling of the single-track railway between Tisbury, Wiltshire, and Wilton Junction, Salisbury.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1137", "label" : {"_value" : "Biography information for Lord Patten"} } , "tablingMemberPrinted" : [{"_value" : "Lord Patten"} ], "uin" : "HL8"} , {"_about" : "http://data.parliament.uk/resources/730980", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/730980/answer", "answerText" : {"_value" : "
These trains are expected to be operating on this route until at least the end of the new South Western Franchise, which will expire in August 2024. This rolling stock will however be subject to a programme of refurbishment that will include new seats, power sockets and toilets. Beyond that, it will be a matter for bidders for the following Franchise.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4336", "label" : {"_value" : "Biography information for Lord Callanan"} } , "answeringMemberPrinted" : {"_value" : "Lord Callanan"} , "dateOfAnswer" : {"_value" : "2017-06-28", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2017-06-28T12:58:55.027Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2017-06-21", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "West of England Line: Rolling Stock"} , "houseId" : {"_value" : "2"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"} } ], "questionText" : "Her Majesty's Government when they expect class 158 and 159 trains running between Waterloo and Exeter to be replaced.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1137", "label" : {"_value" : "Biography information for Lord Patten"} } , "tablingMemberPrinted" : [{"_value" : "Lord Patten"} ], "uin" : "HL9"} , {"_about" : "http://data.parliament.uk/resources/731052", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/731052/answer", "answerText" : {"_value" : "
Passenger train operators must have a licence granted by the Office of Rail and Road (ORR). The licence requires the operator to establish and comply with a complaints handling procedure (CHP) setting out how they handle complaints from customers. The CHP, which has to be approved by the ORR, should include that passengers who are unhappy with the outcome of their complaint can contact Transport Focus (TF) or where appropriate, London TravelWatch (LTW), who may be able to pursue the complaint on their behalf.<\/p>
<\/p>
ORR reserves the right to carry out detailed annual reviews of licence holders where there is evidence of systemic issues not being addressed or a significant decrease in service performance. They will continue to monitor individual CHPs for compliance and effectiveness using evidence including information on the number, type and underlying cause of complaints and feedback from TF and LTW.<\/p>
<\/p>
My honourable Friend the Rail Minister (Paul Maynard) has also been leading discussions with industry and consumer bodies about introducing a rail ombudsman that would improve the passenger voice in rail and provide independent binding resolution of complaints. He anticipates being in a position to provide a further update by the end of the summer when this work has been further developed.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4336", "label" : {"_value" : "Biography information for Lord Callanan"} } , "answeringMemberPrinted" : {"_value" : "Lord Callanan"} , "dateOfAnswer" : {"_value" : "2017-07-04", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2017-07-04T14:37:29.223Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "27"} , "answeringDeptShortName" : {"_value" : "Transport"} , "answeringDeptSortName" : {"_value" : "Transport"} , "date" : {"_value" : "2017-06-21", "_datatype" : "dateTime"} , "houseId" : {"_value" : "2"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"} } ], "questionText" : "Her Majesty's Government what action they are taking to ensure that Train Operating Companies deal with passenger complaints promptly and thoroughly.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4230", "label" : {"_value" : "Biography information for Baroness Randerson"} } , "tablingMemberPrinted" : [{"_value" : "Baroness Randerson"} ], "uin" : "HL60"} , {"_about" : "http://data.parliament.uk/resources/731054", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/731054/answer", "answerText" : {"_value" : "
The Chris Gibb report was published by the Department for Transport on 22 June 2017. The report is now available on the GOV.UK website along with the Secretary of State for Transport\u2019s response.<\/p>
<\/p>
Link to Gibb report:<\/p>
https://www.gov.uk/government/publications/southern-rail-network-gibb-report<\/a><\/p> Link to Secretary of State\u2019s response:<\/p> https://www.gov.uk/government/news/gibb-report-on-southern-rail-network-government-response<\/a><\/p> <\/p> As soon as we received the report, the Department assessed Chris Gibb\u2019s technical recommendations against work or commitments that are already planned or underway. In early January we committed an extra £300million funding for Network Rail to boost the resilience of the infrastructure along the Brighton mainline and associated routes.<\/p> <\/p> The report could not be published during the pre-election period and we have published the report as soon as possible following the general election.<\/p> <\/strong><\/p> Copies of the Chris Gibb report and Secretary of State\u2019s response will be placed in the Libraries of both Houses.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4336", "label" : {"_value" : "Biography information for Lord Callanan"}
}
, "answeringMemberPrinted" : {"_value" : "Lord Callanan"}
, "dateOfAnswer" : {"_value" : "2017-07-05", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "HL63"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2017-07-05T12:36:39.86Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "27"}
, "answeringDeptShortName" : {"_value" : "Transport"}
, "answeringDeptSortName" : {"_value" : "Transport"}
, "date" : {"_value" : "2017-06-21", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Southern: Standards"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
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], "questionText" : "Her Majesty's Government, further to the Written Answer by Paul Maynard MP, Parliamentary Under Secretary of State at the Department for Transport on 20 January (HC 60337), why they have not published the report of Chris Gibb's project board into rapid improvements in Southern Rail; and whether they will now do so.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4230", "label" : {"_value" : "Biography information for Baroness Randerson"}
}
, "tablingMemberPrinted" : [{"_value" : "Baroness Randerson"}
], "uin" : "HL62"}
, {"_about" : "http://data.parliament.uk/resources/731055", "AnsweringBody" : [{"_value" : "Department for Transport"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/731055/answer", "answerText" : {"_value" : " The Chris Gibb report was published by the Department for Transport on 22 June 2017. The report is now available on the GOV.UK website along with the Secretary of State for Transport\u2019s response.<\/p> <\/p> Link to Gibb report:<\/p>