The proportion of Universal Credit new claimants who waited more than five weeks from their payment due date for their initial Universal Credit payment is in the table below.<\/p>
<\/p>
In many cases where full payment is not made on time, it is due to unresolved issues such as: claimants not accepting their Claimant Commitment or passing identity checks, or having outstanding verification issues, such as housing costs and self-employed earnings.<\/p>
<\/p>
We have taken steps to improve verification processes. For example, we have listened to feedback and built processes into the system to make it easier and quicker for people to verify their housing costs, for example through the landlord portal.<\/p>
<\/p>
Payment due date<\/p><\/td> | Waited more than 5 weeks beyond the payment due date for initial*<\/strong> payment<\/p><\/td> Waited more than 5 weeks beyond the payment due date for payment in full<\/p><\/td><\/tr> Jan-18<\/p><\/td> 1%<\/p><\/td> 7%<\/p><\/td><\/tr> Feb-18<\/p><\/td> 1%<\/p><\/td> 6%<\/p><\/td><\/tr> Mar-18<\/p><\/td> 2%<\/p><\/td> 7%<\/p><\/td><\/tr> Apr-18<\/p><\/td> 2%<\/p><\/td> 7%<\/p><\/td><\/tr> May-18<\/p><\/td> 2%<\/p><\/td> 7%<\/p><\/td><\/tr> Jun-18<\/p><\/td> 1%<\/p><\/td> 5%<\/p><\/td><\/tr><\/tbody><\/table> <\/p> <\/p> <\/p> <\/p> <\/p> <\/p> <\/p> <\/p> <\/p> <\/p> <\/p> <\/p> <\/p> Notes:<\/p> <\/p> These results can change retrospectively as further information is received and is from our internal management data.<\/p> <\/p> *<\/strong>Initial % of paid claims that received some payment<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4014", "label" : {"_value" : "Biography information for Sir Alok Sharma"}
}
, "answeringMemberConstituency" : {"_value" : "Reading West"}
, "answeringMemberPrinted" : {"_value" : "Alok Sharma"}
, "dateOfAnswer" : {"_value" : "2018-10-26", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-10-26T14:51:46.187Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2018-10-10", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Universal Credit"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what proportion of new universal credit claimants have had to wait longer than five weeks for initial payment in each month since January 2018.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4510", "label" : {"_value" : "Biography information for Helen Hayes"}
}
, "tablingMemberConstituency" : {"_value" : "Dulwich and West Norwood"}
, "tablingMemberPrinted" : [{"_value" : "Helen Hayes"}
], "uin" : "177770"}
, {"_about" : "http://data.parliament.uk/resources/984753", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/984753/answer", "answerText" : {"_value" : " The regulation to enact managed migration will come before Parliament this autumn and are subject to parliamentary approval. We will only begin migrating people onto Universal Credit at volume after a careful and robust period of testing, with up to 10,000 being migrated in the test phase. We take seriously the need to support vulnerable claimants moving to Universal Credit; we will work with stakeholders and organisations to understand the best way to support all of our customers to move to Universal Credit. Through a safe and gradual start for Managed Migration, we will be able to determine the best way to support everyone to successfully move to Universal Credit.<\/p> <\/p> In our high-level design for managed migration, there is a comprehensive preparation period for claimants, which will last between four to six months. During this time, claimants will receive initial communications to alert them to the fact their legacy benefits will be ending and that they need to make a claim for Universal Credit. These communications will also outline the additional support available to help them to make their claim.<\/p> <\/p> After this period, claimants will receive a migration notification which sets out the timescale for them to make their Universal Credit claim. The regulations set out a minimum of one month but there is flexibility to extend this period if it is identified that certain claimants, such as those who are vulnerable or have complex needs, require longer timescales to make their Universal Credit claim. There is no limit on the number of times that a claimant may ask to extend their deadline, providing that they have a good reason for doing so. Each request for an extension will be considered on its own merits<\/p> During the notification period, claimants who have not already made a Universal Credit claim by a certain point will also be reminded that they will have to make a Universal Credit claim by their deadline. This contact also makes it possible for agents to gauge whether a claimant is having difficulty in making a Universal Credit claim and take action if needed by extending the deadline for the Universal Credit claim to be made or arranging appropriate support to help the claimant complete the migration process.<\/p> In the event that a claimant fails to make a Universal Credit claim before their deadline, an agent will check for evidence of complex needs or vulnerability before the existing benefits are stopped, to ensure that these claimants are safeguarded.<\/p> <\/p> Anyone who fails to claim by their given deadline, but does so within a month after that deadline, will have their claim backdated and be considered for Transitional Protection if they meet the prescribed criteria.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4014", "label" : {"_value" : "Biography information for Sir Alok Sharma"}
}
, "answeringMemberConstituency" : {"_value" : "Reading West"}
, "answeringMemberPrinted" : {"_value" : "Alok Sharma"}
, "dateOfAnswer" : {"_value" : "2018-10-25", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-10-25T09:04:19.843Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2018-10-10", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Universal Credit"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure that under managed migration welfare claimants do not miss the application deadline for their new benefit before losing their legacy benefits; and what (a) protections and (b) support she plans to put in place for those who do miss that deadline.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4510", "label" : {"_value" : "Biography information for Helen Hayes"}
}
, "tablingMemberConstituency" : {"_value" : "Dulwich and West Norwood"}
, "tablingMemberPrinted" : [{"_value" : "Helen Hayes"}
], "uin" : "177771"}
, {"_about" : "http://data.parliament.uk/resources/984761", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/984761/answer", "answerText" : {"_value" : " Since September 2017, Employment and Support Allowance claimants who have the most severe/lifelong conditions and that meet the Severe Conditions Criteria are not required to attend further routine reassessments. Furthermore, in August 2018, we introduced updated guidance for Personal Independence Payment (PIP) case managers which will ensure that those who receive the highest level of support under PIP, and whose needs are unlikely to change or may get worse, will now receive an ongoing award with a light touch review at the ten year point.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4071", "label" : {"_value" : "Biography information for Sarah Newton"}
}
, "answeringMemberConstituency" : {"_value" : "Truro and Falmouth"}
, "answeringMemberPrinted" : {"_value" : "Sarah Newton"}
, "dateOfAnswer" : {"_value" : "2018-10-19", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-10-19T12:44:01.293Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2018-10-10", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Social Security Benefits: Medical Examinations"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what plans her Department has in place to avoid unnecessary repeat assessments for benefit applicants with special needs.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4664", "label" : {"_value" : "Biography information for Karen Lee"}
}
, "tablingMemberConstituency" : {"_value" : "Lincoln"}
, "tablingMemberPrinted" : [{"_value" : "Karen Lee"}
], "uin" : "177817"}
, {"_about" : "http://data.parliament.uk/resources/984826", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/984826/answer", "answerText" : {"_value" : " The payment arrangements for Universal Credit are designed to mirror the world of work through a single monthly award.<\/p> <\/p> Our staff works closely with claimants, ensuring they can identify any vulnerability, such as financial hardship, at an early stage; and tailor support according to their individual needs. This includes a conversation with every claimant to establish any financial or budgeting support required.<\/p> <\/p> The Government recognises that the move to a single monthly household payment is a significant change for some claimants and where it is identified that a claimant is finding it difficult to budget monthly, it may be possible to have their Universal Credit divided over the month so it is paid more frequently, for example: twice monthly or, in exceptional circumstance, four times a month. These More Frequent Payments (MFP) are explained under the Alternative Payment Arrangements heading within \u2018Universal Credit and You\u2019 (paragraph 7.2), which is available to claimants via their online account.<\/p> <\/p> Universal Credit and You can be accessed at https://www.gov.uk/government/publications/universal-credit-and-you/universal-credit-and-you-a<\/a><\/p> <\/p> Around 2 per cent (20,000) of households on Universal Credit received a MFP in this way in June 2018, including those that have chosen to be paid more frequently via Universal Credit Scottish Choices.<\/p> <\/p> |