1 2014-06-18 1 false To ask the Secretary of State for the Home Department, how many telephone lines with the prefix (a) 0845, (b) 0844 and (c) 0843 her Department (i) operates and (ii) sponsors; how many calls each such number has received in the last 12 months; and whether alternative numbers charged at BT local rates are available in each such case. House of Commons Home Office 1 Home Office Walsall South 201386 2014-07-01T11:43:20.4779558Z Staffordshire Moorlands Karen Bradley false 2014-07-01 Biography information for Dame Karen Bradley Staffordshire Moorlands Karen Bradley <p> </p><p>Please see the table below detailing the use and purpose of non geographic <br>numbers, 0843, 0844 and 0845. These figures are taken directly from BT's call <br>reporting system.</p><p> </p><p>Home Office</p><p> </p><table><tbody><tr><td><p>Prefix</p></td><td><p>Number of lines / service</p></td><td><p>Inbound calls in last 12 months*</p></td><td><p>Alternative BT Local Rate No?</p></td></tr><tr><td><p>0843</p></td><td><p>0</p></td><td><p>N/A</p></td><td><p>No</p></td></tr><tr><td><p>0844</p></td><td><p>0</p></td><td><p>N/A</p></td><td><p>No</p></td></tr><tr><td rowspan="3"><p>0845</p></td><td><p>Nationality Contact Centre / European Enquiry Line</p></td><td><p>362,582</p></td><td><p>Migrated to 0300 March 2014</p></td></tr><tr><td><p>Asylum Support Line</p></td><td><p>46,294</p></td><td><p>Migrated to 0300 March 2014</p></td></tr><tr><td><p>MPs Enquiry Line</p></td><td><p>18,441</p></td><td><p>No</p></td></tr></tbody></table><p> </p><p> </p><p> </p><p>*Note:on 7 March 2014 the Nationality Contact Centre/European Enquiry Line and the Asylum Support Line both migrated from 0845 to the 0300 prefix with calls charged the same as calls to 01/02. The above volumes for those lines therefore are from June 2013 to March 2014</p><p> </p><p>HM Passport Office</p><p> </p><p> </p><p> </p><table><tbody><tr><td><p>Prefix</p></td><td><p>Number of lines / service</p></td><td><p>Inbound calls in last 12 months</p></td><td><p>Alternative BT Local Rate No?</p></td></tr><tr><td><p>0843</p></td><td><p>0</p></td><td><p>N/A</p></td><td><p>No</p></td></tr><tr><td><p>0844</p></td><td><p>0</p></td><td><p>N/A</p></td><td><p>No</p></td></tr><tr><td rowspan="2"><p> </p><p>0845</p></td><td><p>Customer Letters</p></td><td><p>325,452</p></td><td><p>0300 number available</p></td></tr><tr><td><p>Passport verification services (PVS)</p><p>(a Business to Business Service)</p></td><td><p>50,644</p></td><td><p>No</p></td></tr></tbody></table><p> </p><p> </p><p> </p> Home Office Telephone Services Valerie Vaz Biography information for Valerie Vaz 1 10 0