answer text |
<p>The department is absolutely committed to ensuring claimants receive high quality,
objective and accurate assessments, as part of the suite of evidence the department
uses to decide entitlement.</p><p> </p><p>In response to the COVID-19 pandemic, DWP
worked at pace with its providers to deliver telephone and video assessments, changing
from face-to-face assessments with minimum delay to the service for claimants. In
line with feedback from our Health and Disability Green Paper consultation (2021),
we continue to offer telephone and video assessments, alongside face-to-face and paper-based
assessments.</p><p> </p><p>The development of the future health assessment strategy
will be supported by a programme of in-house analysis, and externally commissioned
research into the outcomes and experiences of the multi-channel approach.</p><p> </p><p>Assessment
providers work continuously to drive improvements in assessment services, and the
department ensures a high standard is maintained across all types of assessment. An
Independent Audit function continually monitors performance and provides feedback
to the assessment providers. Claimants also have the option to request an audio recording
of their Personal Independence Payment telephone assessment, which can improve trust
in the process.</p>
|
|