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1132241

	registered interest
	date	14/06/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Treatment Of, and Outcomes For, Black, Asian and Minority Ethnic Individuals in the Criminal Justice System Independent Review
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, what steps his Department has taken to implement recommendation 11 of the Lammy Review; and what information his Department holds on (a) racial and (b) gender breakdowns of (i) plea and (ii) remand decisions in magistrates' courts in the last 12 months.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	264756
	answer	answer is ministerial correction date of answer 24/06/2019 answer text <p>Recommendation 12 of the Lammy Review has been implemented. MoJ now publishes both sentencing and offence tools which break data down by demographic characteristics, whilst preserving the privacy of individuals where sample groups are small. This was first implemented in May 2018's Criminal Justice Statistics publication and will be updated annually. Latest versions of these data can be found at <a href="https://www.gov.uk/government/statistics/criminal-justice-system-statistics-quarterly-december-2018" target="_blank">https://www.gov.uk/government/statistics/criminal-justice-system-statistics-quarterly-december-2018</a></p><p> </p><p>In relation to the implementation of recommendation 11 of the Lammy Review, research into current processes does not reveal evidence to indicate plea and remand decision data gaps. HMCTS standard operating processes, supported by IT case management systems applying data integrity and validation checks, satisfy the court’s duty under Part 5 of the Criminal Procedure Rules to make records. However, it is true that plea data is not available for a considerable volume of summary only non-imprisonable cases. Unfortunately, this results from a defendant failing to engage with the court process (as opposed to HMCTS failing to record the plea).</p><p> </p><p>One of the ways HMCTS is making it easier for defendants to engage with the court process is for defendants to respond online via the make a plea service. Furthermore, while most defendants arrive in the magistrates’ court on bail or in custody, remand decision data is not available for those cases arriving at court (first hearing) by way of postal requisition, summons or single justice procedure notice because, as a matter of law, these defendants are not on remand.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 264757 question first answered 24/06/2019 16:44:04 answering member 4362 label Biography information for Edward Argar
	tabling member	3924 label Biography information for Yasmin Qureshi

1132242

	registered interest
	date	14/06/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Treatment Of, and Outcomes For, Black, Asian and Minority Ethnic Individuals in the Criminal Justice System Independent Review
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, what recent steps have been taken to implement recommendation 12 of the Lammy Review on the Open Justice initiative.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	264757
	answer	answer is ministerial correction date of answer 24/06/2019 answer text <p>Recommendation 12 of the Lammy Review has been implemented. MoJ now publishes both sentencing and offence tools which break data down by demographic characteristics, whilst preserving the privacy of individuals where sample groups are small. This was first implemented in May 2018's Criminal Justice Statistics publication and will be updated annually. Latest versions of these data can be found at <a href="https://www.gov.uk/government/statistics/criminal-justice-system-statistics-quarterly-december-2018" target="_blank">https://www.gov.uk/government/statistics/criminal-justice-system-statistics-quarterly-december-2018</a></p><p> </p><p>In relation to the implementation of recommendation 11 of the Lammy Review, research into current processes does not reveal evidence to indicate plea and remand decision data gaps. HMCTS standard operating processes, supported by IT case management systems applying data integrity and validation checks, satisfy the court’s duty under Part 5 of the Criminal Procedure Rules to make records. However, it is true that plea data is not available for a considerable volume of summary only non-imprisonable cases. Unfortunately, this results from a defendant failing to engage with the court process (as opposed to HMCTS failing to record the plea).</p><p> </p><p>One of the ways HMCTS is making it easier for defendants to engage with the court process is for defendants to respond online via the make a plea service. Furthermore, while most defendants arrive in the magistrates’ court on bail or in custody, remand decision data is not available for those cases arriving at court (first hearing) by way of postal requisition, summons or single justice procedure notice because, as a matter of law, these defendants are not on remand.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 264756 question first answered 24/06/2019 16:44:04 answering member 4362 label Biography information for Edward Argar
	tabling member	3924 label Biography information for Yasmin Qureshi

1125411

	registered interest
	date	08/05/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Aiding and Abetting: Ethnic Groups
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, what the ethnicity is of adults who are (a) charged and (b) convicted of joint enterprise in the latest period for which data is available.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	251981
	answer	answer is ministerial correction date of answer 17/05/2019 answer text <p>Joint enterprise is a common law doctrine that applies to any offence where more than one person is being charged and convicted of the same crime. The Ministry of Justice only collects information on the ethnicity of defendants that are prosecuted and convicted of specific criminal offences in England and Wales (i.e. murder, manslaughter, etc) in any given year. Information is not collated on whether a prosecution or conviction also relied on the law of joint enterprise. Such information may be held on court records, but could only be obtained at disproportionate cost.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard grouped question UIN 251982 question first answered 17/05/2019 12:12:19 answering member 3926 label Biography information for Paul Maynard
	tabling member	3924 label Biography information for Yasmin Qureshi

1125412

	registered interest
	date	08/05/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Aiding and Abetting: Ethnic Groups
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, what the ethnicity is of defendants under the age of 18 who have been (a) charged and (b) convicted of joint enterprise in each of the last five years.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	251982
	answer	answer is ministerial correction date of answer 17/05/2019 answer text <p>Joint enterprise is a common law doctrine that applies to any offence where more than one person is being charged and convicted of the same crime. The Ministry of Justice only collects information on the ethnicity of defendants that are prosecuted and convicted of specific criminal offences in England and Wales (i.e. murder, manslaughter, etc) in any given year. Information is not collated on whether a prosecution or conviction also relied on the law of joint enterprise. Such information may be held on court records, but could only be obtained at disproportionate cost.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard grouped question UIN 251981 question first answered 17/05/2019 12:12:19 answering member 3926 label Biography information for Paul Maynard
	tabling member	3924 label Biography information for Yasmin Qureshi

1124263

	registered interest
	date	01/05/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Ministry of Justice: Consultants
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how much his Department has spent from the public purse on consultancies in each financial year between 2008 and 2011.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	249996
	answer	answer is ministerial correction date of answer 13/05/2019 answer text <p>Consultancy spend data for the Ministry of Justice for the periods 2010-11 to 2016-17 is available on gov.uk and can be accessed using the following links.</p><p> </p><p>2010-11 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2010-11" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2010-11</a></p><p> </p><p> </p><p>2011-12 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2011-12" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2011-12</a></p><p> </p><p> </p><p>2012-13 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2012-13" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2012-13</a></p><p> </p><p> </p><p>2013-14 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2013-to-2014" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2013-to-2014</a></p><p> </p><p> </p><p>2014-15 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2014-to-2015" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2014-to-2015</a></p><p> </p><p> </p><p>2015-16 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2015-to-2016" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2015-to-2016</a></p><p> </p><p> </p><p>2016-17 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2016-to-2017" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2016-to-2017</a></p><p> </p><p>The data for the periods 2008-09 and 2009-10 is not centrally held.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 249997 249998 question first answered 13/05/2019 15:07:55 answering member 4362 label Biography information for Edward Argar
	tabling member	3924 label Biography information for Yasmin Qureshi

1124264

	registered interest
	date	01/05/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Ministry of Justice: Consultants
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how much his Department has spent from the public purse on consultancies in each financial year between 2011 and 2014.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	249997
	answer	answer is ministerial correction date of answer 13/05/2019 answer text <p>Consultancy spend data for the Ministry of Justice for the periods 2010-11 to 2016-17 is available on gov.uk and can be accessed using the following links.</p><p> </p><p>2010-11 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2010-11" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2010-11</a></p><p> </p><p> </p><p>2011-12 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2011-12" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2011-12</a></p><p> </p><p> </p><p>2012-13 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2012-13" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2012-13</a></p><p> </p><p> </p><p>2013-14 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2013-to-2014" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2013-to-2014</a></p><p> </p><p> </p><p>2014-15 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2014-to-2015" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2014-to-2015</a></p><p> </p><p> </p><p>2015-16 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2015-to-2016" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2015-to-2016</a></p><p> </p><p> </p><p>2016-17 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2016-to-2017" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2016-to-2017</a></p><p> </p><p>The data for the periods 2008-09 and 2009-10 is not centrally held.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 249996 249998 question first answered 13/05/2019 15:07:55 answering member 4362 label Biography information for Edward Argar
	tabling member	3924 label Biography information for Yasmin Qureshi

1124265

	registered interest
	date	01/05/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Ministry of Justice: Consultants
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how much his Department has spent from the public purse on consultancies in each financial year between 2014 and 2016.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	249998
	answer	answer is ministerial correction date of answer 13/05/2019 answer text <p>Consultancy spend data for the Ministry of Justice for the periods 2010-11 to 2016-17 is available on gov.uk and can be accessed using the following links.</p><p> </p><p>2010-11 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2010-11" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2010-11</a></p><p> </p><p> </p><p>2011-12 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2011-12" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2011-12</a></p><p> </p><p> </p><p>2012-13 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2012-13" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2012-13</a></p><p> </p><p> </p><p>2013-14 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2013-to-2014" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2013-to-2014</a></p><p> </p><p> </p><p>2014-15 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2014-to-2015" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2014-to-2015</a></p><p> </p><p> </p><p>2015-16 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2015-to-2016" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2015-to-2016</a></p><p> </p><p> </p><p>2016-17 - <a href="https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2016-to-2017" target="_blank">https://www.gov.uk/government/publications/ministry-of-justice-annual-report-and-accounts-2016-to-2017</a></p><p> </p><p>The data for the periods 2008-09 and 2009-10 is not centrally held.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 249996 249997 question first answered 13/05/2019 15:07:55 answering member 4362 label Biography information for Edward Argar
	tabling member	3924 label Biography information for Yasmin Qureshi

1124148

	registered interest
	date	01/05/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Ministry of Justice: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, pursuant to the Answer of 29 March 2019 to Question 235313 on Courts: Telephone Services, if he will publish a list of (a) every helpline operated by his Department and (b) the prefix of each such helpline.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	249921
	answer	answer is ministerial correction date of answer 09/05/2019 answer text <p>During 2014 extensive work was undertaken to transfer MoJ’s higher rate customer service lines into local rate numbers. Since that time the responsibility for these lines has been devolved to the ALBs and MOJ does not hold all this information centrally. Below include helplines operated by MoJ and its Executive Agencies including average call times where available.</p><p> </p><table><tbody><tr><td><p><strong>Ministry of Justice</strong></p></td><td><p><strong>Prefix</strong></p></td><td><p><strong>Ave Call Time (Mar 19)</strong></p></td></tr><tr><td><p>- Public Enquiry Line</p></td><td><p>0203</p></td><td><p>00:02:19<sup>1</sup></p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>HMCTS</strong></p></td><td><p><strong>Prefix</strong></p></td><td><p><strong>Ave Call Time (Apr 2019)</strong></p></td></tr><tr><td><p>- Divorce</p></td><td><p>0300</p></td><td><p>00:16:36</p></td></tr><tr><td><p>- Employment and Tax Tribunals</p></td><td><p>0300</p></td><td><p>00:05:42</p></td></tr><tr><td><p>- Family and Civil</p></td><td><p>0300</p></td><td><p>00:24:50</p></td></tr><tr><td><p>- Immigration and Asylum</p></td><td><p>0300</p></td><td><p>00:12:09</p></td></tr><tr><td><p>- London Magistrates</p></td><td><p>0300</p></td><td><p>00:10:06</p></td></tr><tr><td><p>- Money Claims</p></td><td><p>0300</p></td><td><p>00:09:05</p></td></tr><tr><td><p>- Probate</p></td><td><p>0300</p></td><td><p>00:05:29</p></td></tr><tr><td><p>- Single Justice System</p></td><td><p>0300</p></td><td><p>00:11:17</p></td></tr><tr><td><p>- Social Security Child Support</p></td><td><p>0300</p></td><td><p>00:15:19</p></td></tr><tr><td><p>- Video Hearings</p></td><td><p>0300</p></td><td><p>00:04:22</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>HMPPS</strong></p></td><td><p><strong>Prefix</strong></p></td><td><p><strong>Ave Call Time (Mar 19)</strong></p></td></tr><tr><td><p>- Public Enquiry Line</p></td><td><p>01633</p></td><td><p>00:01:59<sup>1</sup></p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>Criminal Injuries Compensation Authority</strong></p></td><td><p><strong>Prefix</strong></p></td><td><p><strong>Ave Call Time (2018/19)</strong></p></td></tr><tr><td><p>- Customer Service Centre</p></td><td><p>0300</p></td><td><p>00:12:29</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>Office of the Public Guardian</strong></p></td><td><p><strong>Prefix</strong></p></td><td><p><strong>Ave Call Time</strong></p></td></tr><tr><td><p>- Call Centre Helpline</p></td><td><p>0300</p></td><td><p>Not available</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>Legal Aid Agency</strong></p></td><td><p><strong>Prefix</strong></p></td><td><p><strong>Ave Call Time</strong> <strong>(Apr 2019)</strong></p></td></tr><tr><td><p>- Crime Contact Centre</p></td><td><p>0300</p></td><td><p>00:07:47</p></td></tr><tr><td><p>- Civil Contact Centre</p></td><td><p>0300</p></td><td><p>00:08:02</p></td></tr><tr><td><p>- Civil Legal Advice</p></td><td><p>0345 / 0845<sup>2</sup></p></td><td><p>00:11:52</p></td></tr></tbody></table><p> </p><p><sup>1</sup> These do not include waiting times as this information is not held.</p><p><sup>2</sup> There is a recorded message on the 0845-number explaining the 0345 option for callers.</p> answering member constituency South East Cambridgeshire answering member printed Lucy Frazer grouped question UIN 249922 question first answered 09/05/2019 16:33:25 answering member 4517 label Biography information for Lucy Frazer previous answer version 117003 answering member constituency Charnwood answering member printed Edward Argar answering member 4362 label Biography information for Edward Argar
	tabling member	3924 label Biography information for Yasmin Qureshi

1124149

	registered interest
	date	01/05/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	Ministry of Justice: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, what is the average time spent by callers on each of helplines run by his Department.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	249922
	answer	answer is ministerial correction date of answer 09/05/2019 answer text <p>During 2014 extensive work was undertaken to transfer MoJ’s higher rate customer service lines into local rate numbers. Since that time the responsibility for these lines has been devolved to the ALBs and MOJ does not hold all this information centrally. Below include helplines operated by MoJ and its Executive Agencies including average call times where available.</p><p> </p><table><tbody><tr><td><p><strong>Ministry of Justice</strong></p></td><td><p><strong>Prefix</strong></p></td><td><p><strong>Ave Call Time (Mar 19)</strong></p></td></tr><tr><td><p>- Public Enquiry Line</p></td><td><p>0203</p></td><td><p>00:02:19<sup>1</sup></p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>HMCTS</strong></p></td><td><p><strong>Prefix</strong></p></td><td><p><strong>Ave Call Time (Apr 2019)</strong></p></td></tr><tr><td><p>- Divorce</p></td><td><p>0300</p></td><td><p>00:16:36</p></td></tr><tr><td><p>- Employment and Tax Tribunals</p></td><td><p>0300</p></td><td><p>00:05:42</p></td></tr><tr><td><p>- Family and Civil</p></td><td><p>0300</p></td><td><p>00:24:50</p></td></tr><tr><td><p>- Immigration and Asylum</p></td><td><p>0300</p></td><td><p>00:12:09</p></td></tr><tr><td><p>- London Magistrates</p></td><td><p>0300</p></td><td><p>00:10:06</p></td></tr><tr><td><p>- Money Claims</p></td><td><p>0300</p></td><td><p>00:09:05</p></td></tr><tr><td><p>- Probate</p></td><td><p>0300</p></td><td><p>00:05:29</p></td></tr><tr><td><p>- Single Justice System</p></td><td><p>0300</p></td><td><p>00:11:17</p></td></tr><tr><td><p>- Social Security Child Support</p></td><td><p>0300</p></td><td><p>00:15:19</p></td></tr><tr><td><p>- Video Hearings</p></td><td><p>0300</p></td><td><p>00:04:22</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>HMPPS</strong></p></td><td><p><strong>Prefix</strong></p></td><td><p><strong>Ave Call Time (Mar 19)</strong></p></td></tr><tr><td><p>- Public Enquiry Line</p></td><td><p>01633</p></td><td><p>00:01:59<sup>1</sup></p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>Criminal Injuries Compensation Authority</strong></p></td><td><p><strong>Prefix</strong></p></td><td><p><strong>Ave Call Time (2018/19)</strong></p></td></tr><tr><td><p>- Customer Service Centre</p></td><td><p>0300</p></td><td><p>00:12:29</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>Office of the Public Guardian</strong></p></td><td><p><strong>Prefix</strong></p></td><td><p><strong>Ave Call Time</strong></p></td></tr><tr><td><p>- Call Centre Helpline</p></td><td><p>0300</p></td><td><p>Not available</p></td></tr></tbody></table><p> </p><table><tbody><tr><td><p><strong>Legal Aid Agency</strong></p></td><td><p><strong>Prefix</strong></p></td><td><p><strong>Ave Call Time</strong> <strong>(Apr 2019)</strong></p></td></tr><tr><td><p>- Crime Contact Centre</p></td><td><p>0300</p></td><td><p>00:07:47</p></td></tr><tr><td><p>- Civil Contact Centre</p></td><td><p>0300</p></td><td><p>00:08:02</p></td></tr><tr><td><p>- Civil Legal Advice</p></td><td><p>0345 / 0845<sup>2</sup></p></td><td><p>00:11:52</p></td></tr></tbody></table><p> </p><p><sup>1</sup> These do not include waiting times as this information is not held.</p><p><sup>2</sup> There is a recorded message on the 0845-number explaining the 0345 option for callers.</p> answering member constituency South East Cambridgeshire answering member printed Lucy Frazer grouped question UIN 249921 question first answered 09/05/2019 16:33:25 answering member 4517 label Biography information for Lucy Frazer
	tabling member	3924 label Biography information for Yasmin Qureshi

1105534

	registered interest
	date	27/03/2019
	answering body	Ministry of Justice
	answering dept id	54
	answering dept short name	Justice
	answering dept sort name	Justice
	hansard heading	HM Courts and Tribunals Service: Procurement
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Justice, how much Her Majesty's Courts and Tribunal Service spent on third-party suppliers (a) in total and (b) per supplier in the financial year 2015-16.
	tabling member constituency	Bolton South East
	tabling member printed	Yasmin Qureshi
	uin	237665
	answer	answer is ministerial correction date of answer 05/04/2019 answer text <p>The information requested in point A of each question is listed below.</p><p>HMCTS has spent the following on third party suppliers:</p><ul><li>1 April 2015 – 31 March 2016: £415,684,106</li><li>1 April 2016 – 31 March 2017: £528,626,816</li><li>1 April 2017 – 31 March 2018: £679,957,077</li><li>1 April 2018 – 28 February 2019: £667,349,522</li></ul><p> </p><p>The information requested within point B of each question could only be obtained at a disproportionate cost.</p><p> </p><p>HMCTS use third party suppliers to provide a wide range of goods and services across the court estate, including security, fines enforcement, court interpreters and IT software.</p><p>As part of the governance process, approvals are sought from finance business partners, HR business partners and the director general to ensure that project outcomes and budget are validated and to seek confirmation that internal resource is not available to deliver either due to the specialist nature of the project or due to capacity issues enabling delivery within the project timescales. By using third parties the department can save on salary, national insurance and pension costs associated with permanently employing individuals whose skills may not be needed after a set period.</p><p> </p><p>Spending has increased as HMCTS delivers its £1 billion Reform programme, bringing new ways of working to the justice system.</p> answering member constituency South East Cambridgeshire answering member printed Lucy Frazer grouped question UIN 237666 237667 237668 question first answered 05/04/2019 13:39:13 answering member 4517 label Biography information for Lucy Frazer
	tabling member	3924 label Biography information for Yasmin Qureshi