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<p>In most circumstances the provision of a bank’s services are a commercial decision
for the bank. The terms and conditions of the contract between the two parties govern
the termination of that contract, and the Government does not intervene in these decisions.
Although the Treasury sets the legal framework for the regulation of financial services
it does not have investigative or prosecuting powers of its own.</p><p> </p><p>In
line with international standards on money laundering and counter terrorist financing
set by the Financial Action Taskforce, banks are expected to apply risk-sensitive
customer due diligence measures when considering the services they provide to current
or potential customers. Banks should then make a decision on whether and how to provide
banking services on the basis of an assessment of each customer’s circumstances. The
decision of whether to provide banking services</p><p>may, of course, be informed
by more than just the bank’s risk appetite and may include an assessment of profitability
or other commercial factors.</p><p> </p><p>The treatment of customers by UK firms
which are regulated by the Financial Conduct Authority (FCA) is governed by its Principles
of Business. This includes a general requirement for firms to provide a prompt, efficient
and fair service to all their customers.</p>
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