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62968
star this property registered interest false more like this
star this property date less than 2014-06-19more like thismore than 2014-06-19
star this property answering body
House of Commons Commission remove filter
star this property answering dept id 18 more like this
star this property answering dept short name House of Commons Commission more like this
star this property answering dept sort name House of Commons Commission more like this
star this property hansard heading Parliamentary Information and Communications Technology Service more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the hon. Member for Caithness, Sutherland and Easter Ross representing the House of Commons Commission, which contractors have been hired by PICT during the current financial year; and which such contractors have had their contracts terminated due to poor performance. more like this
star this property tabling member constituency Dunfermline and West Fife more like this
star this property tabling member printed
Thomas Docherty remove filter
star this property uin 201451 more like this
star this property answer
answer
star this property is ministerial correction true more like this
star this property date of answer less than 2014-06-24more like thismore than 2014-06-24
unstar this property answer text <p>So far during the financial year 2014/15 PICT has employed <del class="ministerial">57</del><ins class="ministerial">61</ins> contractors, of whom <del class="ministerial">14</del><ins class="ministerial">15</ins> have been supporting services for Members. Further details cannot be provided without identifying individuals. Many are on short term contracts. None has had a contract terminated early.</p> more like this
star this property answering member constituency Caithness, Sutherland and Easter Ross more like this
unstar this property answering member printed John Thurso more like this
star this property question first answered
less than 2014-06-24T10:19:35.157more like thismore than 2014-06-24T10:19:35.157
star this property question first ministerially corrected
less than 2014-06-26T12:08:43.3091507Zmore like thismore than 2014-06-26T12:08:43.3091507Z
star this property answering member
1399
star this property label Biography information for Viscount Thurso more like this
star this property previous answer version
4754
star this property answering member constituency Caithness, Sutherland and Easter Ross more like this
star this property answering member printed John Thurso more like this
star this property answering member
1399
star this property label Biography information for Viscount Thurso more like this
star this property tabling member
3962
unstar this property label Biography information for Thomas Docherty more like this
62969
star this property registered interest false more like this
star this property date less than 2014-06-19more like thismore than 2014-06-19
star this property answering body
House of Commons Commission remove filter
star this property answering dept id 18 more like this
star this property answering dept short name House of Commons Commission more like this
star this property answering dept sort name House of Commons Commission more like this
star this property hansard heading Computer Software more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the hon. Member for Caithness, Sutherland and Easter Ross representing the House of Commons Commission, what estimate he has made of the cost to date of introducing Office 365; what the final cost of introducing Office 365 is expected to be; and what feedback on the installation has been received so far from (a) hon. Members and (b) House staff. more like this
star this property tabling member constituency Dunfermline and West Fife more like this
star this property tabling member printed
Thomas Docherty remove filter
star this property uin 201450 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-06-24more like thismore than 2014-06-24
unstar this property answer text <p>The costs of the Microsoft 365 project to September 2014 are:</p><p>2013/14 £355,667<br> 2014/15 £144,333</p><p>The net savings made as a result of this project for 2014 to 2020 are:</p><table><tbody><tr><td><p><strong><br> Savings<br> (000s)</strong></p></td><td><p><strong><br> 13/14<br> (a)</strong></p></td><td><p><strong>14/15</strong></p></td><td><p><strong>15/16</strong></p></td><td><p><strong>16/17</strong></p></td><td><p><strong>17/18</strong></p></td><td><p><strong>18/19</strong></p></td><td><p><strong>19/20</strong></p></td><td><p><strong>Total</strong></p></td></tr><tr><td><p>Revenue – Staff</p></td><td><p>0</p></td><td><p>191</p></td><td><p>191</p></td><td><p>191</p></td><td><p>191</p></td><td><p>191</p></td><td><p>191</p></td><td><p>1,146</p></td></tr><tr><td><p>Revenue – Other</p></td><td><p>-33</p></td><td><p>22</p></td><td><p>232</p></td><td><p>282</p></td><td><p>293</p></td><td><p>292</p></td><td><p>295</p></td><td><p>1,381</p></td></tr><tr><td><p><strong>Total</strong></p></td><td><p><strong>-33</strong></p></td><td><p><strong>213</strong></p></td><td><p><strong>423</strong></p></td><td><p><strong>473</strong></p></td><td><p><strong>483</strong></p></td><td><p><strong>483</strong></p></td><td><p><strong>486</strong></p></td><td><p><strong>2,527</strong></p></td></tr><tr><td colspan="9"><p>(a) The negative figure for 2013/14 reflects the start-up cost of the project.</p></td></tr></tbody></table><p>Office 2013 is the latest versions of Word, Excel, and Outlook. Microsoft 365 is Microsoft's cloud hosted version of these tools, together with some new tools accessible once a user's email box has been migrated to Microsoft 365.</p><p>The Microsoft 365 project has provided all users with the upgraded version of the Office 2013 suite. 90% of Members and their staff have upgraded their machines to Office 2013. As part of the pilot of Microsoft 365, 12 Members and their staff have had their mailboxes migrated to Microsoft 365. The remaining Members and their staff email boxes will be migrated to Microsoft 365 in June and July 2014. All House staff have completed both of these steps.</p><p>The general feedback from Members and their staff has been that the new product is similar to Office 2007, with some people liking the new features. We have received some negative feedback about the colour scheme of Outlook 2013 and about the new location of file/print/save buttons in Office 2013; similar feedback was received from House staff. In response PICT have produced guidance for staff on how to darken the colour scheme in Outlook and have been assured by Microsoft that they are working to address the interface issues in future upgrades.</p><p>There were some difficulties reported by people upgrading their Office 2013 remotely. This was due to the slow download of security updates for users with poor broadband connections.</p><p>The Members and their staff taking part in the pilots of Microsoft 365 have given positive feedback on the communications, support materials and service provided by PICT. As part of the migration Members have to reconnect their mobile devices to the new service and this has caused some difficulty for Blackberry users.</p><p>The migration of House staff to Microsoft 365 overlapped with unrelated network failures in January–February 2014, which affected perception of the product. Feedback from those migrated after the network was stabilised was much more positive. We have recently initiated 30 pilots of the wider suite of tools in Microsoft 365, and we have received positive feedback from these pilots, with users requesting to keep the new tools.</p>
star this property answering member constituency Caithness, Sutherland and Easter Ross more like this
unstar this property answering member printed John Thurso more like this
star this property question first answered
less than 2014-06-24T10:19:02.6557059Zmore like thismore than 2014-06-24T10:19:02.6557059Z
star this property answering member
1399
star this property label Biography information for Viscount Thurso more like this
star this property tabling member
3962
unstar this property label Biography information for Thomas Docherty more like this
65745
star this property registered interest false more like this
star this property date less than 2014-07-03more like thismore than 2014-07-03
star this property answering body
House of Commons Commission remove filter
star this property answering dept id 18 more like this
star this property answering dept short name House of Commons Commission more like this
star this property answering dept sort name House of Commons Commission more like this
star this property hansard heading Computer Software more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the hon. Member for Caithness, Sutherland and Easter Ross representing the House of Commons Commission, pursuant to his Answer of 24 June 2014, Official Report, column 134W, on computer software, what feedback has been received on the mechanics of the implementation of Microsoft 365 from (a) members of the Administration Committee and (b) other hon. Members. more like this
star this property tabling member constituency Dunfermline and West Fife more like this
star this property tabling member printed
Thomas Docherty remove filter
star this property uin 203932 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-07-08more like thismore than 2014-07-08
unstar this property answer text <p>In May Parliamentary ICT (PICT) piloted migrating Members' mailboxes to Microsoft 365. In this Members' pilot, PICT migrated 82 mailboxes, including the mailboxes of 10 hon. Members, their staff and 12 members of the House of Lords. One of the hon. Members involved in this pilot is a Member of the Administration Committee. PICT requested feedback on the migrations in an anonymous survey. Four people in the pilot survey reported a problem with the migration of their email. Because the survey was anonymous, it is not possible to say who responded to the survey.</p><p>A paper on the implementation of Microsoft 365, which included feedback from the survey, was presented to the Administration Committee for their meeting on 16 June. A member of the Committee expressed serious concern that Office 365 was not well received by users. The Chair of the Committee is also aware of written complaints from three other hon. Members about recent changes.</p><p>PICT began the migrations for other hon. Members and their staff on 22 June. By 4 July over 1,800 mailboxes assigned to hon. Members and their staff had been migrated.</p><p>The most common cause of a call to the service desk after the mailbox migration has been to request help to follow the process for logging into the new mail box for the first time. The second most common problem relates to mobile devices. Parliamentary email stops working on mobile devices until they are reconfigured to point to the new server after the migration. BlackBerry devices need to be physically reconfigured by PICT, and this process can take over an hour. Furthermore, it takes longer for personal BlackBerry devices than for BlackBerries issued by PICT. In addition, new security features have made it difficult to synchronise some android devices with mailboxes.</p><p>For those having a problem with their email, it is of course disruptive, and PICT have dedicated specialists on hand to assist.</p><p> </p>
star this property answering member constituency Caithness, Sutherland and Easter Ross more like this
unstar this property answering member printed John Thurso more like this
star this property question first answered
less than 2014-07-08T13:36:10.3362694Zmore like thismore than 2014-07-08T13:36:10.3362694Z
star this property answering member
1399
star this property label Biography information for Viscount Thurso more like this
star this property tabling member
3962
unstar this property label Biography information for Thomas Docherty more like this
65746
star this property registered interest false more like this
star this property date less than 2014-07-03more like thismore than 2014-07-03
star this property answering body
House of Commons Commission remove filter
star this property answering dept id 18 more like this
star this property answering dept short name House of Commons Commission more like this
star this property answering dept sort name House of Commons Commission more like this
star this property hansard heading Computer Software more like this
unstar this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the hon. Member for Caithness, Sutherland and Easter Ross representing the House of Commons Commission, pursuant to his Answer of 24 June 2014, Official Report, column 134W, on computer software, how many calls the PICT Service Desk has received from hon. Members and their staff relating to problems resulting from the migration of their mailboxes to Microsoft 365. more like this
star this property tabling member constituency Dunfermline and West Fife more like this
star this property tabling member printed
Thomas Docherty remove filter
star this property uin 203933 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2014-07-08more like thismore than 2014-07-08
unstar this property answer text <p>Following a pilot, PICT began the migration of the mailboxes of hon. Members and their staff on 22 June. By 4 July over 1,800 mailboxes assigned to hon. Members and their staff had been migrated.</p><p>In the period from 22 June to 12:00 on 4 July, PICT logged 128 cases from hon. Members and their staff which were directly related to problems resulting from the migration of their mailboxes to Microsoft 365. 112 of those cases are now closed. During the same period, PICT logged 149 other cases from hon. Members and their staff requesting advice or help which were directly related to other aspects of the migrations to Microsoft 365.</p><p> </p> more like this
star this property answering member constituency Caithness, Sutherland and Easter Ross more like this
unstar this property answering member printed John Thurso more like this
star this property question first answered
less than 2014-07-08T13:37:53.1285438Zmore like thismore than 2014-07-08T13:37:53.1285438Z
star this property answering member
1399
star this property label Biography information for Viscount Thurso more like this
star this property tabling member
3962
unstar this property label Biography information for Thomas Docherty more like this