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1241795

	registered interest
	date	08/10/2020
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Migrants
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many people were granted an extension to their Leave to Remain in the last 12 months with No Recourse to Public Funds conditions.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	100882
	answer	answer is ministerial correction date of answer 13/10/2020 answer text <p>In the year ending June 2020, there were 357,273 extensions of stay in the UK granted, the majority of which</p><p>would have the No Recourse to Public Funds condition imposed. See Exe_01: <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fassets.publishing.service.gov.uk%2Fgovernment%2Fuploads%2Fsystem%2Fuploads%2Fattachment_data%2Ffile%2F910110%2Fextentions-summary-jun-2020-tables.xlsx&amp;data=02%7C01%7CPairavy.Santhakunesan%40homeoffice.gov.uk%7C2f1df61d3946467c67c708d86f55e3fc%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637381762084361413&amp;sdata=HoHgLU90GKXbIflzMP7lL%2FPS3BVmpBSqzDlXJpVw9JE%3D&amp;reserved=0" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/910110/extentions-summary-jun-2020-tables.xlsx</a></p><p>Across in-country extension routes (not including Settlement), only the ‘family and human rights’ categories have the No Recourse to Public Funds lifted at the initial decision point. All other grants of limited leave(as shown in published statistics) would have the NRPF condition applied. Should a person’s financial circumstances change and they are on a ‘family and human rights’ category, then they may apply for the NRPF condition to be lift through a Destitution Change of Circumstances application. Data on Destitution Change of Circumstances can be found here: <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fimmigration-protection-data-august-2020&amp;data=02%7C01%7CPairavy.Santhakunesan%40homeoffice.gov.uk%7C2f1df61d3946467c67c708d86f55e3fc%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637381762084361413&amp;sdata=wn34GSZDU5zk4kFO4Yj2alDVG57XtUUEXJAkbHwgX2g%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/publications/immigration-protection-data-august-2020</a>.</p><p>The table below shows further analysis of the initial decision for grants, in the year ending June 2020, made in those routes where the condition may not have been applied, giving an indication of how many grantsdo not have the No Recourse to Public Funds condition imposed at this initial point of extension.</p><table><tbody><tr><td><p> </p></td><td><p> </p></td><td><p>No Recourse to Public Funds</p></td><td><p>Recourse to Public Funds</p></td><td><p>% No Recourse to Public Funds</p></td></tr><tr><td><p>2019 Q3</p></td><td><p>In-country 'family' extensions</p></td><td><p>27,768</p></td><td><p>2,993</p></td><td><p>90%</p></td></tr><tr><td><p>2019 Q4</p></td><td><p>In-country 'family' extensions</p></td><td><p>25,314</p></td><td><p>3,222</p></td><td><p>89%</p></td></tr><tr><td><p>2020 Q1</p></td><td><p>In-country 'family' extensions</p></td><td><p>21,411</p></td><td><p>2,608</p></td><td><p>89%</p></td></tr><tr><td><p>2020 Q2</p></td><td><p>In-country 'family' extensions</p></td><td><p>6,720</p></td><td><p>1,080</p></td><td><p>86%</p></td></tr></tbody></table><p>Across in-country extension routes (not including Settlement), only the ‘family and human rights’ categories have the No Recourse to Public Funds lifted at the initial decision point. All other grants of limited leave would have the NRPF condition applied. Should a person’s financial circumstances change, then they may apply for the NRPF condition to be lift through a Destitution Change of Circumstances. Data on Destitution</p><p>Change of Circumstances can be found here: <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fimmigration-protection-data-august-2020&amp;data=02%7C01%7CPairavy.Santhakunesan%40homeoffice.gov.uk%7Cbdbcd2b79d2f47ca768608d86f501316%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637381737010591571&amp;sdata=z0imDIoO7WvcwQSN9Tzen5jGAd%2BwIuV898IuQU%2FzkYE%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/publications/immigration-protection-data-august-2020</a>.</p> answering member constituency Croydon South answering member printed Chris Philp question first answered 13/10/2020 15:37:47 answering member 4503 label Biography information for Chris Philp
	tabling member	163 label Biography information for Sir Stephen Timms

1178035

	registered interest
	date	12/02/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Chronic Illnesses: Reviews
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when she plans to publish the outcome of her Department’s review of the Special Rules for Terminal Illness and Severe Conditions.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	1156
	answer	answer is ministerial correction date of answer 24/02/2020 answer text <p>The Department is taking forward as a priority its evaluation of how the benefits system supports people nearing the end of their life and those with severe conditions. We have made progress on all areas of this work and will be continuing to engage with clinicians and claimants to ensure their views are heard.</p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson grouped question UIN 15001 question first answered 24/02/2020 11:49:19 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	163 label Biography information for Sir Stephen Timms

1178577

	registered interest
	date	11/02/2020
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Ports: Infrastructure
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what plans he has for new infrastructure at ports to enable additional checks on vehicles and goods arriving from the EU from 1 January 2021; and if he will make a statement.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	14940
	answer	answer is ministerial correction date of answer 24/02/2020 answer text <p>HMG will be engaging with ports, airports and other stakeholders at key border locations over the next few months to understand local constraints and opportunities and how the government can best support planning for operational readiness.</p><p> </p><p>The Department for Transport has already committed £10 million, as part of the Port Infrastructure Resilience and Connectivity (PIRC) competition, to help deliver upgrades which will enhance capacity and maintain trade flow.</p><p> </p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 24/02/2020 17:19:45 answering member 4487 label Biography information for Kelly Tolhurst
	tabling member	163 label Biography information for Sir Stephen Timms

1178578

	registered interest
	date	11/02/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Serious Case Panel
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effectiveness of the Independent Serious Case Panel established in 2019; and if she will make a statement.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	14941
	answer	answer is ministerial correction date of answer 24/02/2020 answer text <p>We are absolutely committed to improving our services, especially to the most vulnerable, which is why we have set up the Serious Case Panel. The panel was developed to take themes and systemic issues that come out of various case reviews and make recommendations for improvements.</p><p> </p><p>More information about the Serious Case Panel will be published in due course.</p><p><strong> </strong></p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 24/02/2020 13:32:22 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	163 label Biography information for Sir Stephen Timms

1178579

	registered interest
	date	11/02/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many universal credit claimants have had their payments reduced as a result of deductions for court fines in each of the last five years.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	14942
	answer	answer is ministerial correction date of answer 13/05/2020 answer text <p>We are unable to provide figures for court fine deductions over the last five years as improvements to third party data reporting commenced in November 2018. Information which is available can be found in the table below.</p><p> </p><p>The Department’s deductions policy strikes a fair balance between a claimant’s need to meet their financial obligations and their ability to ensure they can meet their day-to-day needs. It maintains our policy to enforce social obligations such as the payment of court fines, ensure Government debt is recovered and vitally to safeguard claimants from the potential impacts of not repaying priority debts, such as homelessness or loss of utilities. Since October 2019, Universal Credit deductions are a maximum of 30% of a claimant’s standard allowance down from 40% previously. The Budget 2020 also set out that the maximum level will be further reduced, so that standard deductions will not exceed 25% of a claimant’s Standard Allowance from October 2021.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><table><tbody><tr><td><p><strong>Payment Month</strong></p></td><td><p><strong>Number of claimants with deduction for court fines</strong></p></td><td><p><strong>% of claimants with deductions for court fines</strong></p></td><td><p><strong>Number of claimants with the maximum deduction for court fines (£108.35)</strong></p></td><td><p><strong>Percentage of those with deductions for court fines who have the maximum deduction (£108.35)</strong></p></td></tr><tr><td><p>November 2018</p></td><td><p>7,000</p></td><td><p>0.62%</p></td><td><p>Less than 500</p></td><td><p>6%</p></td></tr><tr><td><p>December 2018</p></td><td><p>7,000</p></td><td><p>0.59%</p></td><td><p>Less than 500</p></td><td><p>6%</p></td></tr><tr><td><p>January 2019</p></td><td><p>8,000</p></td><td><p>0.56%</p></td><td><p>Less than 500</p></td><td><p>5%</p></td></tr><tr><td><p>February 2019</p></td><td><p>8,000</p></td><td><p>0.56%</p></td><td><p>Less than 500</p></td><td><p>5%</p></td></tr><tr><td><p>March 2019</p></td><td><p>13,000</p></td><td><p>0.84%</p></td><td><p>1,000</p></td><td><p>5%</p></td></tr><tr><td><p>April 2019</p></td><td><p>37,000</p></td><td><p>2.23%</p></td><td><p>2,000</p></td><td><p>7%</p></td></tr><tr><td><p>May 2019</p></td><td><p>61,000</p></td><td><p>3.49%</p></td><td><p>4,000</p></td><td><p>7%</p></td></tr><tr><td><p>June 2019</p></td><td><p>83,000</p></td><td><p>4.51%</p></td><td><p>5,000</p></td><td><p>7%</p></td></tr><tr><td><p>July 2019</p></td><td><p>102,000</p></td><td><p>5.28%</p></td><td><p>7,000</p></td><td><p>7%</p></td></tr><tr><td><p>August 2019</p></td><td><p>112,000</p></td><td><p>5.57%</p></td><td><p>9,000</p></td><td><p>8%</p></td></tr><tr><td><p>September 2019</p></td><td><p>117,000</p></td><td><p>5.59%</p></td><td><p>13,000</p></td><td><p>11%</p></td></tr><tr><td><p>October 2019</p></td><td><p>114,000</p></td><td><p>5.22%</p></td><td><p>9,000</p></td><td><p>8%</p></td></tr><tr><td><p>November 2019</p></td><td><p>109,000</p></td><td><p>4.82%</p></td><td><p>2,000</p></td><td><p>2%</p></td></tr></tbody></table><p> </p><p><strong>Notes:</strong></p><p>1. Figures rounded to the nearest 1,000</p><p>2. The increase in the proportion of claimants with deductions for fines is due to an improved manual process phased in between February and the end of March for courts to send through their court deductions.</p><p>3. Figures are subject to retrospective change as later data becomes available</p><p>4. Claim numbers may not match official statistics caseloads due to small methodological differences.</p><p>5. Court fines are first taken at a 5% fixed rate, then again at the end of the priority order up to the maximum deductions limit, up to a maximum deduction of £108.35. Figures show the number of people having court fine deductions at £108.35 per month.</p><p>6. The decrease in proportion of claimants with deductions for fines from October 2019 is because the maximum deductions limit was reduced from 40% of the standard allowance to 30% of the standard allowance.</p><p>7. The decrease in proportion of claimants with the maximum deduction for fines from October 2019 is because the maximum deductions limit was reduced from 40% of the standard allowance to 30% of the standard allowance</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 14943 question first answered 13/05/2020 13:35:22 answering member 4423 label Biography information for Will Quince previous answer version 8075 answering member constituency Colchester answering member printed Will Quince answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1178580

	registered interest
	date	11/02/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of universal credit claimants with deductions due to court fines have had the maximum deduction taken from their allowance in each of the last five years.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	14943
	answer	answer is ministerial correction date of answer 13/05/2020 answer text <p>We are unable to provide figures for court fine deductions over the last five years as improvements to third party data reporting commenced in November 2018. Information which is available can be found in the table below.</p><p> </p><p>The Department’s deductions policy strikes a fair balance between a claimant’s need to meet their financial obligations and their ability to ensure they can meet their day-to-day needs. It maintains our policy to enforce social obligations such as the payment of court fines, ensure Government debt is recovered and vitally to safeguard claimants from the potential impacts of not repaying priority debts, such as homelessness or loss of utilities. Since October 2019, Universal Credit deductions are a maximum of 30% of a claimant’s standard allowance down from 40% previously. The Budget 2020 also set out that the maximum level will be further reduced, so that standard deductions will not exceed 25% of a claimant’s Standard Allowance from October 2021.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><table><tbody><tr><td><p><strong>Payment Month</strong></p></td><td><p><strong>Number of claimants with deduction for court fines</strong></p></td><td><p><strong>% of claimants with deductions for court fines</strong></p></td><td><p><strong>Number of claimants with the maximum deduction for court fines (£108.35)</strong></p></td><td><p><strong>Percentage of those with deductions for court fines who have the maximum deduction (£108.35)</strong></p></td></tr><tr><td><p>November 2018</p></td><td><p>7,000</p></td><td><p>0.62%</p></td><td><p>Less than 500</p></td><td><p>6%</p></td></tr><tr><td><p>December 2018</p></td><td><p>7,000</p></td><td><p>0.59%</p></td><td><p>Less than 500</p></td><td><p>6%</p></td></tr><tr><td><p>January 2019</p></td><td><p>8,000</p></td><td><p>0.56%</p></td><td><p>Less than 500</p></td><td><p>5%</p></td></tr><tr><td><p>February 2019</p></td><td><p>8,000</p></td><td><p>0.56%</p></td><td><p>Less than 500</p></td><td><p>5%</p></td></tr><tr><td><p>March 2019</p></td><td><p>13,000</p></td><td><p>0.84%</p></td><td><p>1,000</p></td><td><p>5%</p></td></tr><tr><td><p>April 2019</p></td><td><p>37,000</p></td><td><p>2.23%</p></td><td><p>2,000</p></td><td><p>7%</p></td></tr><tr><td><p>May 2019</p></td><td><p>61,000</p></td><td><p>3.49%</p></td><td><p>4,000</p></td><td><p>7%</p></td></tr><tr><td><p>June 2019</p></td><td><p>83,000</p></td><td><p>4.51%</p></td><td><p>5,000</p></td><td><p>7%</p></td></tr><tr><td><p>July 2019</p></td><td><p>102,000</p></td><td><p>5.28%</p></td><td><p>7,000</p></td><td><p>7%</p></td></tr><tr><td><p>August 2019</p></td><td><p>112,000</p></td><td><p>5.57%</p></td><td><p>9,000</p></td><td><p>8%</p></td></tr><tr><td><p>September 2019</p></td><td><p>117,000</p></td><td><p>5.59%</p></td><td><p>13,000</p></td><td><p>11%</p></td></tr><tr><td><p>October 2019</p></td><td><p>114,000</p></td><td><p>5.22%</p></td><td><p>9,000</p></td><td><p>8%</p></td></tr><tr><td><p>November 2019</p></td><td><p>109,000</p></td><td><p>4.82%</p></td><td><p>2,000</p></td><td><p>2%</p></td></tr></tbody></table><p> </p><p><strong>Notes:</strong></p><p>1. Figures rounded to the nearest 1,000</p><p>2. The increase in the proportion of claimants with deductions for fines is due to an improved manual process phased in between February and the end of March for courts to send through their court deductions.</p><p>3. Figures are subject to retrospective change as later data becomes available</p><p>4. Claim numbers may not match official statistics caseloads due to small methodological differences.</p><p>5. Court fines are first taken at a 5% fixed rate, then again at the end of the priority order up to the maximum deductions limit, up to a maximum deduction of £108.35. Figures show the number of people having court fine deductions at £108.35 per month.</p><p>6. The decrease in proportion of claimants with deductions for fines from October 2019 is because the maximum deductions limit was reduced from 40% of the standard allowance to 30% of the standard allowance.</p><p>7. The decrease in proportion of claimants with the maximum deduction for fines from October 2019 is because the maximum deductions limit was reduced from 40% of the standard allowance to 30% of the standard allowance</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 14942 question first answered 13/05/2020 13:35:22 answering member 4423 label Biography information for Will Quince previous answer version 8076 answering member constituency Colchester answering member printed Will Quince answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1178581

	registered interest
	date	11/02/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 29 January 2020 to Question 9581 on Universal Credit, to which legislative provisions that Answer refers.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	14944
	answer	answer is ministerial correction date of answer 24/02/2020 answer text <p>The rate of Universal Credit deductions for court fines is detailed in the Fines (Deduction from Income Support) Regulations 1992, Regulation 4(1B). This piece of legislation was amended to include Universal Credit and can be viewed at: <a href="https://www.legislation.gov.uk/uksi/1992/2182/regulation/4" target="_blank">https://www.legislation.gov.uk/uksi/1992/2182/regulation/4</a></p><p> </p> answering member constituency Colchester answering member printed Will Quince question first answered 24/02/2020 14:30:57 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1169824

	registered interest
	date	09/01/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether she will make it her policy that all universal credit claimants making phone calls to her Department should be informed that staff can phone them back free of charge.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	1663
	answer	answer is ministerial correction date of answer 14/01/2020 answer text <p>The Department takes seriously the need to support claimants, and wants Universal Credit to be easy to access. It is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system. This allows our staff to concentrate on those people who require additional support through different channels.</p><p> </p><p>Since 29 November 2017 all Universal Credit telephone lines are Freephone ‘0800’ numbers. Once connected to this service, a virtual telephone network will route the call to the most appropriate agent available with required skills to support the caller. Should a claimant call a previous chargeable Universal Credit telephone number, they will be redirected to our current numbers and the call will terminate.</p> answering member constituency Colchester answering member printed Will Quince question first answered 14/01/2020 15:19:44 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1169826

	registered interest
	date	09/01/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what proportion of universal credit claimants who have been offered a free of charge call back by her Department have accepted that offer in the latest period for which figures are available.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	1664
	answer	answer is ministerial correction date of answer 14/01/2020 answer text <p>The Department does not hold the data requested.</p> answering member constituency Colchester answering member printed Will Quince question first answered 14/01/2020 15:22:58 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1169827

	registered interest
	date	09/01/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of job centres operate a universal credit full digital service.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	1665
	answer	answer is ministerial correction date of answer 14/01/2020 answer text <p>Rollout of the Universal Credit Full Service was completed on 12 December 2018 and is available in every Jobcentre Plus.</p><p> </p><p>Universal Credit is a 24 hour, seven days a week, digital service that allows every claimant to manage their own data and account online at a time which is convenient for them. Claimants can check their Universal Credit benefit payments through their account, notify us of changes and record notes on the online journal facility.</p><p> </p><p>Universal Credit has been designed to be as quick and easy as possible for the user, ensuring that claimants receive money at the earliest opportunity. It is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system.</p><p> </p><p>Our Universal Credit Claimant Survey, found that 98 per cent of claimants have internet access and did claim online, and the majority of those said they found the claim process overall to be straightforward and this can be accessed at:</p><p><a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p> </p><p>All Jobcentre Plus offices across the country have Wi-Fi and computers available for claimants to access the internet. For those that are still unable to access or use digital services, or are not able to travel, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline – which is clearly displayed on GOV.UK.</p><p> </p><p>Citizens Advice and Citizens Advice Scotland have been delivering the ‘Help to Claim’ service on a pilot basis since April 2019. The Citizens Advice ‘Help to Claim’ service offers tailored, practical support to help people make a Universal Credit claim up to receiving their first full correct payment on time, and is available online, on the phone and face-to-face through local Citizen’s Advice services.</p><p> </p><p>Although the Department offers comprehensive support for claimants to use our digital service, there will be occasions when people are unable to make their claim online, so telephone applications can be accepted. In these instances, information normally available through a claimant’s online account will be communicated in an alternative format, which is best suited to an individual’s circumstances.</p> answering member constituency Colchester answering member printed Will Quince question first answered 14/01/2020 17:54:53 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms