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1138414

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints to the Independent Complaints Commissioner are (a) allocated to a caseworker and (b) awaiting allocation to a caseworker as at 11 July 2019.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	276137
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>When the Independent Case Examiner’s (ICE) office accepts a complaint for investigation, it will initially attempt to broker a solution between the complainant and the relevant business area or supplier, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). The majority of complaints that are referred to ICE are complex and require a full investigation.</p><p> </p><p>Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated for investigation varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.</p><p> </p><p>As at 11 July 2019, there were 488 complaints under investigation (allocated to an ICM), and 1,377 complaints were awaiting allocation to an ICM.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 13:47:47 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1138415

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average time taken is between a case being accepted by the Independent Complaints Commissioner and being allocated to a caseworker in the most recent period for which figures are available; and if she will make a statement.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	276138
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated to an Investigation Case Manager (ICM) varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.</p><p><strong> </strong></p><p>As at 11 July 2019, the average time taken for a complaint which requires investigation to be allocated to an ICM was 52 weeks.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 14:01:36 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1138418

	registered interest
	date	11/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints for the Independent Complaints Commissioner were received in 2018; and how many of those complaints have been allocated to a caseworker.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	276139
	answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>The Independent Case Examiner’s (ICE) Office received 5,307 complaints in 2018 of which 1,943 were accepted for examination. Of those complaints accepted, 567 have been allocated to Case Managers.</p> answering member constituency Colchester answering member printed Will Quince question first answered 16/07/2019 13:45:25 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1139323

	registered interest
	date	16/07/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, whether the liability for the whole rent of a property is reflected in the calculation of universal credit in cases where a claimant of universal credit in a joint tenancy remains after a partner leaves; and if she will make a statement.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	277617
	answer	answer is ministerial correction date of answer 22/07/2019 answer text <p>The Universal Credit regulations provide that a claimant is to be treated as liable to make rent payments - where the person who is liable to make the payments is not doing so, the payments are required in order to continue occupation, and it would be unreasonable to expect them to make other arrangements. Therefore, in the example described, it would be possible for the whole liability to be considered as part of the UC calculation, subject to any usual restrictions such as the Local Housing Allowance or removal of the spare room subsidy.</p> answering member constituency Colchester answering member printed Will Quince question first answered 22/07/2019 13:01:27 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1144372

	registered interest
	date	03/09/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what options her Department is considering to reduce the five week waiting time for universal credit claimants.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	286082
	answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>Nobody has to wait for five weeks for a payment following an application for Universal Credit (UC).</p><p> </p><p>UC new claim advances provide access to a payment for those in financial need, which can be accessed urgently, until their first regular UC payment is due. Claimants can access up to 100% of the total expected monthly award, for which they can pay back over a period of up to 12 months.</p><p> </p><p>The Department has taken a number of steps to ensure that advances meet the needs of claimants and that recovery arrangements are personalised and reasonable. The maximum rate of deductions cannot normally exceed 40 per cent of the UC standard allowance and does not reduce other components of an award, such as money paid for children, housing or when someone is caring for a severely disabled person. From October 2019 this will be reduced to 30 per cent and from October 2021 we are increasing the maximum recovery period for advances from 12 to 16 months.</p><p> </p><p>This is just one of a number of measures the Department has put in place to support claimants such as paying those claimants moving from Housing Benefit to UC a two week ‘transitional housing payment’. We are also introducing a two-week run on for eligible claimants of Income Support, Jobseeker’s Allowance and Employment and Support Allowance from July 2020.</p> answering member constituency Colchester answering member printed Will Quince question first answered 09/09/2019 15:32:16 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1144373

	registered interest
	date	03/09/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Local Housing Allowance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment has been made of the affordability of (a) one and (b) two bedroom properties for Local Housing Allowance claimants in each region of England and Wales.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	286083
	answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>The proportion of private market rents that are at or below the LHA rate for (a) one and (b) two bedroom accommodation for each region in England and Wales are set out below. This is based on:</p><ul><li>2019/20 LHA rates published here <a href="https://www.gov.uk/government/publications/local-housing-allowance-lha-rates-applicable-from-april-2019-to-march-2020" target="_blank">https://www.gov.uk/government/publications/local-housing-allowance-lha-rates-applicable-from-april-2019-to-march-2020</a></li></ul><ul><li>Valuation Office Agency data <a href="https://www.gov.uk/government/publications/local-housing-allowance-list-of-rents" target="_blank">https://www.gov.uk/government/publications/local-housing-allowance-list-of-rents</a></li></ul><p> </p><table><tbody><tr><td><p> </p></td><td><p>1 Bed</p></td><td><p>2 Bed</p></td></tr><tr><td><p>East Midlands</p></td><td><p>17%</p></td><td><p>17%</p></td></tr><tr><td><p>Eastern</p></td><td><p>9%</p></td><td><p>9%</p></td></tr><tr><td><p>London</p></td><td><p>7%</p></td><td><p>7%</p></td></tr><tr><td><p>North East</p></td><td><p>26%</p></td><td><p>25%</p></td></tr><tr><td><p>North West</p></td><td><p>23%</p></td><td><p>22%</p></td></tr><tr><td><p>South East</p></td><td><p>10%</p></td><td><p>10%</p></td></tr><tr><td><p>South West</p></td><td><p>14%</p></td><td><p>14%</p></td></tr><tr><td><p>West Midlands</p></td><td><p>16%</p></td><td><p>14%</p></td></tr><tr><td><p>Yorks &amp; the Humber</p></td><td><p>20%</p></td><td><p>21%</p></td></tr><tr><td><p>Wales</p></td><td><p>22%</p></td><td><p>22%</p></td></tr></tbody></table><p> </p> answering member constituency Colchester answering member printed Will Quince question first answered 09/09/2019 15:43:34 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1144374

	registered interest
	date	03/09/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Deductions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many and what proportion of universal credit payments were subject to a deduction for council tax arrears.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	286084
	answer	answer is ministerial correction date of answer 09/09/2019 answer text <p>In May 2019, 54,000 (3%) Universal Credit payments were subject to a deduction for council tax arrears.</p><p> </p><p>Notes:</p><p> </p><ol><li>The number of deductions is rounded to the nearest 1000</li><li>The proportion is rounded to the nearest %</li></ol><p><strong> </strong></p> answering member constituency Colchester answering member printed Will Quince question first answered 09/09/2019 16:02:32 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1147571

	registered interest
	date	01/10/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits: Advisory Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what plans she has to permit implied consent for benefit advisers, as well as Members of Parliament, as recommended by the Social Security Advisory Committee.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	292794
	answer	answer is ministerial correction date of answer 08/10/2019 answer text <p><strong> </strong></p><p>Universal Credit operates in a fundamentally different way to any other benefit, The Universal Credit system is structured around an online personal account which contains all the information relevant to the claim. This includes their bank account details, savings, capital, medical history, family relationships and the address and other information about their landlord and employer. We need to ensure a high level of security and protection to combat those unscrupulous individuals and organisations who try to access the information we hold and seek to impersonate genuine advisers. We need to take all reasonable steps to protect the position of claimants and their data.</p><p> </p><p>The Department is continuing to work with SSAC and third party organisations to understand how Universal Credit can support organisations who help our claimants. This activity will include working with claimants and their representatives to ensure the process works effectively for vulnerable claimants to access the service.</p><p /><p> </p> answering member constituency Colchester answering member printed Will Quince question first answered 08/10/2019 10:00:32 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1147573

	registered interest
	date	01/10/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the reasons for differing rates of home visits to universal credit applicants in different geographical areas; and if she will make a statement.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	292795
	answer	answer is ministerial correction date of answer 07/10/2019 answer text <p>Home visits are available to support claimants in making and maintaining their Universal Credit claims. No assessment has been made regarding the differing rates of home visits in different geographical areas as home visits are given based solely on the circumstances of the claimant.</p><p> </p><p>To ensure all claimants are supported, the Department has allocated additional funding for the home visiting service. This year we have allocated £1 million of funding for the home visiting service. For 2019/20 the total fund allocated will rise to just under £2 million, and will continue to increase to over £5.5 million per year by 2023/24, reflecting the increase in the total number of claimants of Universal Credit whether through managed migration or from other sources.</p> answering member constituency Colchester answering member printed Will Quince question first answered 07/10/2019 12:56:03 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms

1147772

	registered interest
	date	02/10/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent estimate she has made of the number of (a) delays and (b) errors in universal credit awards as a result of (ii) inaccurate in Real Time Information and (iii) differences in the operating systems used by (A) her Department and (B) HMRC; and if she will make a statement.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	293422
	answer	answer is ministerial correction date of answer 08/10/2019 answer text <p>The Department has been working closely with HMRC since Universal Credit went live in 2013 to support and inform employers who report earnings to emphasise the importance of timely reporting via the Real Time Information (RTI) system.</p><p> </p><p>HMRC have updated their guidance to reiterate to employers the importance of reporting accurate dates and the impact on payment cycles; the Financial Secretary to the Treasury is also working closely with HMRC and employers to do this.</p> answering member constituency Colchester answering member printed Will Quince question first answered 08/10/2019 10:05:09 answering member 4423 label Biography information for Will Quince
	tabling member	163 label Biography information for Sir Stephen Timms