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100918

	registered interest
	date	24/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 17 October 2014 to Question 210464, what metrics are used to track and manage timeliness of payments within the benefits system.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	211860
	answer	answer is ministerial correction date of answer 29/10/2014 answer text <p>The Department uses a broad range of Management Information to monitor processing of benefit claims including, for example, the percentage of claims processed within defined timescales and the average time for claims to be processed, with different metrics being used for different benefits. Further information on activities to manage timeliness of payments, and some examples of the metrics used for specific benefits, is available via the Departmental Improvement Plan and the Annual Report and Accounts, both of which are publicly accessible via the gov.uk website.</p><p> </p><p> </p><p> </p><p>DIP <a href="https://www.gov.uk/government/publications/dwp-departmental-improvement-plan-2014" target="_blank">https://www.gov.uk/government/publications/dwp-departmental-improvement-plan-2014</a></p><p> </p><p>Accounts <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/323953/dwp-annual-report-accounts-2013-2014.PDF" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/323953/dwp-annual-report-accounts-2013-2014.PDF</a></p><p> </p> answering member constituency Wirral West answering member printed Esther McVey question first answered 29/10/2014 16:22:00 answering member 4084 label Biography information for Esther McVey
	tabling member	163 label Biography information for Sir Stephen Timms

100921

	registered interest
	date	24/10/2014
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Social Security Benefits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what steps he is taking to reduce delays in benefit payments; and if he will make a statement.
	tabling member constituency	East Ham
	tabling member printed	Stephen Timms
	uin	211859
	answer	answer is ministerial correction date of answer 29/10/2014 answer text <p /> <p> </p><p>DWP has made a number of operational improvements in benefit processes across each working age benefit, supporting both speed of clearance performance and overall customer experience. There are no delays in benefit payments, working age benefits are currently being paid on time.</p><p><strong> </strong></p> answering member constituency Wirral West answering member printed Esther McVey question first answered 29/10/2014 16:26:55 answering member 4084 label Biography information for Esther McVey
	tabling member	163 label Biography information for Sir Stephen Timms