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1091377

	registered interest
	date	19/03/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average duration of a phone call to the universal credit helpline was in (a) each of the last three months and (b) 2018.
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	uin	234184
	answer	answer is ministerial correction date of answer 26/03/2019 answer text <p>Universal Credit is a 24 hour, seven day a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average call duration for a person calling the Universal Credit Full Service helpline in each of the last three months was:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Average Call Time (minutes)</strong></p></td></tr><tr><td><p>December 2018</p></td><td><p>6.15</p></td></tr><tr><td><p>January 2019</p></td><td><p>6.01</p></td></tr><tr><td><p>February 2019</p></td><td><p>6.01</p></td></tr></tbody></table><p> </p><p>The average call duration for a person calling the Universal Credit Full Service helpline in 2018 was 6 minutes 16 seconds</p><p> </p><p>The Average Call Time (ACT) measure is the average time between a customer being connected to an agent and the call ending.</p><p> </p><p><strong>Notes:</strong></p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p> </p><p>Outsourced partner data is included.</p><p> </p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 26/03/2019 16:56:03 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	3968 label Biography information for Stephen Lloyd

1091379

	registered interest
	date	19/03/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average wait time for a phone call to be answered was to the universal credit helpline in (a) each of the last three months and (b) 2018.
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	uin	234185
	answer	answer is ministerial correction date of answer 27/03/2019 answer text <p>Universal Credit is a 24 hour, seven days a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average waiting time for a person calling the Universal Credit Full Service helpline in each of the last three months was:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Average Speed of Answer (minutes)</strong></p></td></tr><tr><td><p>December 2018</p></td><td><p>4.52</p></td></tr><tr><td><p>January 2019</p></td><td><p>4.53</p></td></tr><tr><td><p>February 2019</p></td><td><p>4.16</p></td></tr></tbody></table><p> </p><p>The average waiting times for a person calling the Universal Credit Full Service helpline in 2018 was 5 minutes 52 seconds</p><p> </p><p>Our Average Speed of Answer (ASA) measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p><strong>Notes:</strong></p><p> </p><p>For calls connected to the owning Case Manager or team, the Average Speed of Answer was 1 minute 10 seconds in February 2019.</p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p> </p><p>Outsourced partner data is included.</p><p> </p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 27/03/2019 16:15:47 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	3968 label Biography information for Stephen Lloyd

1125344

	registered interest
	date	08/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the timeframe is for the bringing forward the transitional protection payments under schedule 2 of the Universal Credit (Managed Migration Pilot and Miscellaneous Amendments) Regulations 2019.
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	uin	251967
	answer	answer is ministerial correction date of answer 16/05/2019 answer text <p>Following the High Court Judgment on 3 May, in relation to Universal Credit and these regulations, we are considering our response.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 16/05/2019 14:03:47 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	3968 label Biography information for Stephen Lloyd

804560

	registered interest
	date	11/12/2017
	answering body	Department for Communities and Local Government
	answering dept id	7
	answering dept short name	Communities and Local Government
	answering dept sort name	Communities and Local Government
	hansard heading	Housing: Older People
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Communities and Local Government, whether his Department has made an assessment of trends in the level of new build homes that can be adapted effectively to reflect the changing (a) mobility and (b) access requirements of older people.
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	uin	118762
	answer	answer is ministerial correction date of answer 19/12/2017 answer text <p>The Department’s English Housing Survey collects information on the accessibility and adaptability of all homes, including new homes. The most recent report can be found at <a href="https://www.gov.uk/government/statistics/english-housing-survey-2014-to-2015-adaptations-and-accessibility-of-homes-report" target="_blank">https://www.gov.uk/government/statistics/english-housing-survey-2014-to-2015-adaptations-and-accessibility-of-homes-report</a>.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 19/12/2017 16:08:50 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	3968 label Biography information for Stephen Lloyd

804585

	registered interest
	date	11/12/2017
	answering body	Department for Communities and Local Government
	answering dept id	7
	answering dept short name	Communities and Local Government
	answering dept sort name	Communities and Local Government
	hansard heading	Housing: Construction
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Communities and Local Government, whether his Department plans to meet the target that all new homes should be built to meet the lifetime homes standard by 2030.
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	uin	118621
	answer	answer is ministerial correction date of answer 19/12/2017 answer text <p>In October 2015, the Government introduced new requirements to the Building Regulations allowing local authorities to apply a new minimum standard to new housing developments if they feel this is necessary, justified by need, and does not compromise the viability of the development.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 19/12/2017 14:08:22 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	3968 label Biography information for Stephen Lloyd

857825

	registered interest
	date	08/03/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Recruitment
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the recruitment targets set out in her Department's paper Improving Lives: The Future of Work, Health and Disability, what progress she has made on recruiting (a) Community Partners and (b) Disability Employment Advisers.
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	uin	131726
	answer	answer is ministerial correction date of answer 15/03/2018 answer text <p>The Department is committed to recruiting around 200 Community Partners and is actively doing so. There are Community Partners in place in every Jobcentre Plus District. 116 Community Partners are currently in post and 38 others have accepted offers of employment. For all remaining posts recruitment is ongoing.</p><p> </p><p>Disability Employment Advisors have also been recruited across the Jobcentre Plus network. As at February 2018, there are 470 full time equivalent DEAs with an actual headcount above 500 when taking account of part time and dual role workers.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 15/03/2018 13:43:46 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	3968 label Biography information for Stephen Lloyd

971462

	registered interest
	date	10/09/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Self-employed
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she has made an estimate of the cost to the public purse of applying the minimum income floor for self-employed claimants of universal credit on an annual basis.
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	uin	172581
	answer	answer is ministerial correction date of answer 13/09/2018 answer text <p>The Government recognises the need for claimants who are setting up a business to be given time to establish themselves and develop their business and customer base. However, different businesses and individuals will take different periods of time to reach profitability. The intention of the start-up period is to give claimants the breathing space they need to work out how to support themselves while running their business - including identifying other sources of income or investment - while not subsidising claimants indefinitely to pursue unsustainable activities. This strikes a sensible balance between support for new business, not trapping claimants in welfare dependency, and protecting public funds.</p><p> </p><p>Extending the start-up period beyond one year could diminish the incentive effect of the Minimum Income Floor (MIF), which is to encourage claimants to grow their earnings, whether through self-employment, combining that with other work, or moving to one of the over 800,000 current job vacancies. It would also add complexity, with no guarantee of better outcomes for either the claimant or the taxpayer. The government therefore has no current plans to reform the MIF or to extend the start-up period for self-employed claimants in Universal Credit.</p><p> </p><p>In their January 2018 report, the Office for Budget Responsibility estimated the impact of the MIF on the public purse – their analysis is summarised in their welfare trends report <a href="http://obr.uk/wtr/welfare-trends-report-january-2018/" target="_blank">http://obr.uk/wtr/welfare-trends-report-january-2018/</a></p><p> </p><p>With regards to the estimate of the cost to the public purse of extending the start-up period for recipients of universal credit who are newly self-employed from 12 months to (a) 18 months and (b) 24 months, a formal assessment has not been made.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 172582 172583 question first answered 13/09/2018 16:59:44 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	3968 label Biography information for Stephen Lloyd

971463

	registered interest
	date	10/09/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Self-employed
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential merits of extending the start-up period for recipients of universal credit who are newly self-employed.
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	uin	172582
	answer	answer is ministerial correction date of answer 13/09/2018 answer text <p>The Government recognises the need for claimants who are setting up a business to be given time to establish themselves and develop their business and customer base. However, different businesses and individuals will take different periods of time to reach profitability. The intention of the start-up period is to give claimants the breathing space they need to work out how to support themselves while running their business - including identifying other sources of income or investment - while not subsidising claimants indefinitely to pursue unsustainable activities. This strikes a sensible balance between support for new business, not trapping claimants in welfare dependency, and protecting public funds.</p><p> </p><p>Extending the start-up period beyond one year could diminish the incentive effect of the Minimum Income Floor (MIF), which is to encourage claimants to grow their earnings, whether through self-employment, combining that with other work, or moving to one of the over 800,000 current job vacancies. It would also add complexity, with no guarantee of better outcomes for either the claimant or the taxpayer. The government therefore has no current plans to reform the MIF or to extend the start-up period for self-employed claimants in Universal Credit.</p><p> </p><p>In their January 2018 report, the Office for Budget Responsibility estimated the impact of the MIF on the public purse – their analysis is summarised in their welfare trends report <a href="http://obr.uk/wtr/welfare-trends-report-january-2018/" target="_blank">http://obr.uk/wtr/welfare-trends-report-january-2018/</a></p><p> </p><p>With regards to the estimate of the cost to the public purse of extending the start-up period for recipients of universal credit who are newly self-employed from 12 months to (a) 18 months and (b) 24 months, a formal assessment has not been made.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 172581 172583 question first answered 13/09/2018 16:59:44 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	3968 label Biography information for Stephen Lloyd

971464

	registered interest
	date	10/09/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Self-employed
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, if she has made an estimate of the cost to the public purse of extending the start-up period for recipients of universal credit who are newly self-employed from 12 months to (a) 18 months and (b) 24 months.
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	uin	172583
	answer	answer is ministerial correction date of answer 13/09/2018 answer text <p>The Government recognises the need for claimants who are setting up a business to be given time to establish themselves and develop their business and customer base. However, different businesses and individuals will take different periods of time to reach profitability. The intention of the start-up period is to give claimants the breathing space they need to work out how to support themselves while running their business - including identifying other sources of income or investment - while not subsidising claimants indefinitely to pursue unsustainable activities. This strikes a sensible balance between support for new business, not trapping claimants in welfare dependency, and protecting public funds.</p><p> </p><p>Extending the start-up period beyond one year could diminish the incentive effect of the Minimum Income Floor (MIF), which is to encourage claimants to grow their earnings, whether through self-employment, combining that with other work, or moving to one of the over 800,000 current job vacancies. It would also add complexity, with no guarantee of better outcomes for either the claimant or the taxpayer. The government therefore has no current plans to reform the MIF or to extend the start-up period for self-employed claimants in Universal Credit.</p><p> </p><p>In their January 2018 report, the Office for Budget Responsibility estimated the impact of the MIF on the public purse – their analysis is summarised in their welfare trends report <a href="http://obr.uk/wtr/welfare-trends-report-january-2018/" target="_blank">http://obr.uk/wtr/welfare-trends-report-january-2018/</a></p><p> </p><p>With regards to the estimate of the cost to the public purse of extending the start-up period for recipients of universal credit who are newly self-employed from 12 months to (a) 18 months and (b) 24 months, a formal assessment has not been made.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 172581 172582 question first answered 13/09/2018 16:59:44 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	3968 label Biography information for Stephen Lloyd

982685

	registered interest
	date	08/10/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Disability
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the draft Universal Credit(Transitional Provisions) (Managed Migration) Regulations 2018, what representations she has received from disability charities on those draft regulations.
	tabling member constituency	Eastbourne
	tabling member printed	Stephen Lloyd
	uin	176236
	answer	answer is ministerial correction date of answer 23/10/2018 answer text <p>The draft Regulations have been out for consultation with the Social Security Advisory Committee and we will consider their detailed recommendations alongside all the other stakeholder contributions we receive. We have had, and will continue to have, discussions with a wide range of stakeholders, including disability charities, on the regulations and on the wider managed migration process.</p><p> </p><p>This extensive consultation with stakeholders is designed to ensure that the regulations accommodate the needs of all claimants. Equality impacts have been considered in developing our plans for managed migration, in line with Ministers’ legal duties. We will continue to consider these impacts as our plans for managed migration develop.</p><p> </p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 176237 question first answered 23/10/2018 15:00:16 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	3968 label Biography information for Stephen Lloyd