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1136924
star this property registered interest false more like this
star this property date less than 2019-07-04more like thismore than 2019-07-04
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Electronic Government: Proof of Identity more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the viability of the Verify scheme; and what role the private sector is planned to play in the future of that scheme. more like this
star this property tabling member constituency Eastbourne more like this
star this property tabling member printed
Stephen Lloyd remove filter
star this property uin 273377 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-07-12more like thismore than 2019-07-12
star this property answer text <p>The Government Digital Service (GDS) and the Department for Work and Pensions (DWP) have been working together on improvements to GOV.UK Verify for access to DWP digital services and the number of claimants who are successful when attempting to use GOV.UK Verify is steadily increasing.</p><p> </p><p>DWP will continue to consider options to provide the easiest and most secure digital services for claimants and as such we're considering a range of other identity verification options which are easy to use and cost-effective for the Department. The Verify solution is part of the suite of products offered in this area. The assessment of all DWP identity solutions is a continuous process to ensure that we are meeting customer needs in the most cost effective way.</p><p> </p><p>Discussions between Cabinet Office Government Digital Services, the owners of GOV.UK Verify are ongoing as to the role of the private sector post March 2020 and DWP, alongside all other Departments that use GOV.UK Verify, will be engaging in those conversations at the appropriate time.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-07-12T13:46:43.967Zmore like thismore than 2019-07-12T13:46:43.967Z
star this property answering member
4014
star this property label Biography information for Alok Sharma remove filter
unstar this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
1125344
star this property registered interest false more like this
star this property date less than 2019-05-08more like thismore than 2019-05-08
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the timeframe is for the bringing forward the transitional protection payments under schedule 2 of the Universal Credit (Managed Migration Pilot and Miscellaneous Amendments) Regulations 2019. more like this
star this property tabling member constituency Eastbourne more like this
star this property tabling member printed
Stephen Lloyd remove filter
star this property uin 251967 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-05-16more like thismore than 2019-05-16
star this property answer text <p>Following the High Court Judgment on 3 May, in relation to Universal Credit and these regulations, we are considering our response.</p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-05-16T14:03:47.853Zmore like thismore than 2019-05-16T14:03:47.853Z
star this property answering member
4014
star this property label Biography information for Alok Sharma remove filter
unstar this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
1091379
star this property registered interest false more like this
star this property date less than 2019-03-19more like thismore than 2019-03-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average wait time for a phone call to be answered was to the universal credit helpline in (a) each of the last three months and (b) 2018. more like this
star this property tabling member constituency Eastbourne more like this
star this property tabling member printed
Stephen Lloyd remove filter
star this property uin 234185 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-03-27more like thismore than 2019-03-27
star this property answer text <p>Universal Credit is a 24 hour, seven days a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average waiting time for a person calling the Universal Credit Full Service helpline in each of the last three months was:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Average Speed of Answer (minutes)</strong></p></td></tr><tr><td><p>December 2018</p></td><td><p>4.52</p></td></tr><tr><td><p>January 2019</p></td><td><p>4.53</p></td></tr><tr><td><p>February 2019</p></td><td><p>4.16</p></td></tr></tbody></table><p> </p><p>The average waiting times for a person calling the Universal Credit Full Service helpline in 2018 was 5 minutes 52 seconds</p><p> </p><p>Our Average Speed of Answer (ASA) measure is the average customer wait time from the point of entering a queue to connection to an agent. This excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers prior to answer.</p><p> </p><p><strong>Notes:</strong></p><p> </p><p>For calls connected to the owning Case Manager or team, the Average Speed of Answer was 1 minute 10 seconds in February 2019.</p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p> </p><p>Outsourced partner data is included.</p><p> </p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-03-27T16:15:47.583Zmore like thismore than 2019-03-27T16:15:47.583Z
star this property answering member
4014
star this property label Biography information for Alok Sharma remove filter
unstar this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
1091377
star this property registered interest false more like this
star this property date less than 2019-03-19more like thismore than 2019-03-19
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what the average duration of a phone call to the universal credit helpline was in (a) each of the last three months and (b) 2018. more like this
star this property tabling member constituency Eastbourne more like this
star this property tabling member printed
Stephen Lloyd remove filter
star this property uin 234184 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2019-03-26more like thismore than 2019-03-26
star this property answer text <p>Universal Credit is a 24 hour, seven day a week, digital service that allows claimants to manage their own data and account online at a time which is convenient for them. Via their account claimants can check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility. In addition, established claimants who call the Freephone Universal Credit helpline are connected directly to the person or team who are dealing with the case.</p><p> </p><p>The average call duration for a person calling the Universal Credit Full Service helpline in each of the last three months was:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Average Call Time (minutes)</strong></p></td></tr><tr><td><p>December 2018</p></td><td><p>6.15</p></td></tr><tr><td><p>January 2019</p></td><td><p>6.01</p></td></tr><tr><td><p>February 2019</p></td><td><p>6.01</p></td></tr></tbody></table><p> </p><p>The average call duration for a person calling the Universal Credit Full Service helpline in 2018 was 6 minutes 16 seconds</p><p> </p><p>The Average Call Time (ACT) measure is the average time between a customer being connected to an agent and the call ending.</p><p> </p><p><strong>Notes:</strong></p><p> </p><p>Data Source: BT - OPMIS and Historical Management Information (GI2 – HMI)</p><p> </p><p>Outsourced partner data is included.</p><p> </p><p>The data supplied is derived from unpublished management information, which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-03-26T16:56:03.607Zmore like thismore than 2019-03-26T16:56:03.607Z
star this property answering member
4014
star this property label Biography information for Alok Sharma remove filter
unstar this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
971465
star this property registered interest false more like this
star this property date less than 2018-09-10more like thismore than 2018-09-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Single Parents more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, how many unemployed single parent households are in receipt of universal credit. more like this
star this property tabling member constituency Eastbourne more like this
star this property tabling member printed
Stephen Lloyd remove filter
star this property uin 172584 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-25more like thismore than 2018-10-25
star this property answer text <p>The table below provides the estimated number of households on Universal Credit occupied by single parents in June 2018 by employment status. The accompanying notes should be read in conjunction with the figures provided.</p><p> </p><p>Estimated number of households on Universal Credit occupied by single parents, by employment status, Great Britain, June 2018</p><p> </p><table><tbody><tr><td><p><strong> </strong> <strong>Employment Status</strong></p></td><td><p><strong>Number of households</strong></p></td></tr><tr><td><p><strong>Employed</strong></p></td><td><p>91,000</p></td></tr><tr><td><p><strong>Unemployed</strong></p></td><td><p>107,000</p></td></tr><tr><td><p><strong> </strong></p></td><td><p> </p></td></tr></tbody></table><p><strong>Source:</strong> Household and people on Universal Credit datasets</p><p> </p><p><strong>Notes:</strong></p><p> </p><ol><li>Figures have been rounded to the nearest thousand. Individual figures may not add up to the total due to rounding.</li></ol><p> </p><ol start="2"><li>These figures have been calculated by matching the Universal Credit household dataset, which contains information about family type, with the people on Universal Credit dataset, which contains information about employment. The figure for households occupied by single parents has been deduced where the household has a family type of ‘single with child dependant(s)’. It has not been possible to determine the employment status of approximately 8,000 single parent households.</li></ol><p> </p><ol start="3"><li>A count date of the second Thursday of the month is used when calculating the statistics for the people and households on Universal Credit. An individual on Universal Credit at the count date will be recorded as in employment if they have employment earnings recorded within their completed Universal Credit assessment period closest to the count date. They may not be in employment on the count date.</li></ol><p> </p><ol start="4"><li>Further information on the background and methodology can be accessed here:</li></ol><p>https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/739399/universal-credit-statistics-background-methodology.pdf</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2018-10-25T08:53:44.297Zmore like thismore than 2018-10-25T08:53:44.297Z
star this property answering member
4014
star this property label Biography information for Alok Sharma remove filter
star this property previous answer version
75821
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
unstar this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
982687
star this property registered interest false more like this
star this property date less than 2018-10-08more like thismore than 2018-10-08
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to the draft Universal Credit (Transitional Provisions) (Managed Migration) Regulations 2018, what analysis her Department has undertaken to assess the effect of those draft regulations on (a) disabled people, (b) carers and families and (c) Information and advice services. more like this
star this property tabling member constituency Eastbourne more like this
star this property tabling member printed
Stephen Lloyd remove filter
star this property uin 176237 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-23more like thismore than 2018-10-23
star this property answer text <p>The draft Regulations have been out for consultation with the Social Security Advisory Committee and we will consider their detailed recommendations alongside all the other stakeholder contributions we receive. We have had, and will continue to have, discussions with a wide range of stakeholders, including disability charities, on the regulations and on the wider managed migration process.</p><p> </p><p>This extensive consultation with stakeholders is designed to ensure that the regulations accommodate the needs of all claimants. Equality impacts have been considered in developing our plans for managed migration, in line with Ministers’ legal duties. We will continue to consider these impacts as our plans for managed migration develop.</p><p> </p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 176236 more like this
star this property question first answered
less than 2018-10-23T15:00:16.97Zmore like thismore than 2018-10-23T15:00:16.97Z
star this property answering member
4014
star this property label Biography information for Alok Sharma remove filter
unstar this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
982685
star this property registered interest false more like this
star this property date less than 2018-10-08more like thismore than 2018-10-08
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Disability more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, with reference to the draft Universal Credit(Transitional Provisions) (Managed Migration) Regulations 2018, what representations she has received from disability charities on those draft regulations. more like this
star this property tabling member constituency Eastbourne more like this
star this property tabling member printed
Stephen Lloyd remove filter
star this property uin 176236 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-10-23more like thismore than 2018-10-23
star this property answer text <p>The draft Regulations have been out for consultation with the Social Security Advisory Committee and we will consider their detailed recommendations alongside all the other stakeholder contributions we receive. We have had, and will continue to have, discussions with a wide range of stakeholders, including disability charities, on the regulations and on the wider managed migration process.</p><p> </p><p>This extensive consultation with stakeholders is designed to ensure that the regulations accommodate the needs of all claimants. Equality impacts have been considered in developing our plans for managed migration, in line with Ministers’ legal duties. We will continue to consider these impacts as our plans for managed migration develop.</p><p> </p> more like this
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN 176237 more like this
star this property question first answered
less than 2018-10-23T15:00:16.923Zmore like thismore than 2018-10-23T15:00:16.923Z
star this property answering member
4014
star this property label Biography information for Alok Sharma remove filter
unstar this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
971464
star this property registered interest false more like this
star this property date less than 2018-09-10more like thismore than 2018-09-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Self-employed more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she has made an estimate of the cost to the public purse of extending the start-up period for recipients of universal credit who are newly self-employed from 12 months to (a) 18 months and (b) 24 months. more like this
star this property tabling member constituency Eastbourne more like this
star this property tabling member printed
Stephen Lloyd remove filter
star this property uin 172583 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-13more like thismore than 2018-09-13
star this property answer text <p>The Government recognises the need for claimants who are setting up a business to be given time to establish themselves and develop their business and customer base. However, different businesses and individuals will take different periods of time to reach profitability. The intention of the start-up period is to give claimants the breathing space they need to work out how to support themselves while running their business - including identifying other sources of income or investment - while not subsidising claimants indefinitely to pursue unsustainable activities. This strikes a sensible balance between support for new business, not trapping claimants in welfare dependency, and protecting public funds.</p><p> </p><p>Extending the start-up period beyond one year could diminish the incentive effect of the Minimum Income Floor (MIF), which is to encourage claimants to grow their earnings, whether through self-employment, combining that with other work, or moving to one of the over 800,000 current job vacancies. It would also add complexity, with no guarantee of better outcomes for either the claimant or the taxpayer. The government therefore has no current plans to reform the MIF or to extend the start-up period for self-employed claimants in Universal Credit.</p><p> </p><p>In their January 2018 report, the Office for Budget Responsibility estimated the impact of the MIF on the public purse – their analysis is summarised in their welfare trends report <a href="http://obr.uk/wtr/welfare-trends-report-january-2018/" target="_blank">http://obr.uk/wtr/welfare-trends-report-january-2018/</a></p><p> </p><p>With regards to the estimate of the cost to the public purse of extending the start-up period for recipients of universal credit who are newly self-employed from 12 months to (a) 18 months and (b) 24 months, a formal assessment has not been made.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN
172581 more like this
172582 more like this
star this property question first answered
less than 2018-09-13T16:59:44.237Zmore like thismore than 2018-09-13T16:59:44.237Z
star this property answering member
4014
star this property label Biography information for Alok Sharma remove filter
unstar this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
971462
star this property registered interest false more like this
star this property date less than 2018-09-10more like thismore than 2018-09-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Self-employed more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she has made an estimate of the cost to the public purse of applying the minimum income floor for self-employed claimants of universal credit on an annual basis. more like this
star this property tabling member constituency Eastbourne more like this
star this property tabling member printed
Stephen Lloyd remove filter
star this property uin 172581 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-13more like thismore than 2018-09-13
star this property answer text <p>The Government recognises the need for claimants who are setting up a business to be given time to establish themselves and develop their business and customer base. However, different businesses and individuals will take different periods of time to reach profitability. The intention of the start-up period is to give claimants the breathing space they need to work out how to support themselves while running their business - including identifying other sources of income or investment - while not subsidising claimants indefinitely to pursue unsustainable activities. This strikes a sensible balance between support for new business, not trapping claimants in welfare dependency, and protecting public funds.</p><p> </p><p>Extending the start-up period beyond one year could diminish the incentive effect of the Minimum Income Floor (MIF), which is to encourage claimants to grow their earnings, whether through self-employment, combining that with other work, or moving to one of the over 800,000 current job vacancies. It would also add complexity, with no guarantee of better outcomes for either the claimant or the taxpayer. The government therefore has no current plans to reform the MIF or to extend the start-up period for self-employed claimants in Universal Credit.</p><p> </p><p>In their January 2018 report, the Office for Budget Responsibility estimated the impact of the MIF on the public purse – their analysis is summarised in their welfare trends report <a href="http://obr.uk/wtr/welfare-trends-report-january-2018/" target="_blank">http://obr.uk/wtr/welfare-trends-report-january-2018/</a></p><p> </p><p>With regards to the estimate of the cost to the public purse of extending the start-up period for recipients of universal credit who are newly self-employed from 12 months to (a) 18 months and (b) 24 months, a formal assessment has not been made.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN
172582 more like this
172583 more like this
star this property question first answered
less than 2018-09-13T16:59:44.173Zmore like thismore than 2018-09-13T16:59:44.173Z
star this property answering member
4014
star this property label Biography information for Alok Sharma remove filter
unstar this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this
971463
star this property registered interest false more like this
star this property date less than 2018-09-10more like thismore than 2018-09-10
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Self-employed more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential merits of extending the start-up period for recipients of universal credit who are newly self-employed. more like this
star this property tabling member constituency Eastbourne more like this
star this property tabling member printed
Stephen Lloyd remove filter
star this property uin 172582 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
star this property date of answer less than 2018-09-13more like thismore than 2018-09-13
star this property answer text <p>The Government recognises the need for claimants who are setting up a business to be given time to establish themselves and develop their business and customer base. However, different businesses and individuals will take different periods of time to reach profitability. The intention of the start-up period is to give claimants the breathing space they need to work out how to support themselves while running their business - including identifying other sources of income or investment - while not subsidising claimants indefinitely to pursue unsustainable activities. This strikes a sensible balance between support for new business, not trapping claimants in welfare dependency, and protecting public funds.</p><p> </p><p>Extending the start-up period beyond one year could diminish the incentive effect of the Minimum Income Floor (MIF), which is to encourage claimants to grow their earnings, whether through self-employment, combining that with other work, or moving to one of the over 800,000 current job vacancies. It would also add complexity, with no guarantee of better outcomes for either the claimant or the taxpayer. The government therefore has no current plans to reform the MIF or to extend the start-up period for self-employed claimants in Universal Credit.</p><p> </p><p>In their January 2018 report, the Office for Budget Responsibility estimated the impact of the MIF on the public purse – their analysis is summarised in their welfare trends report <a href="http://obr.uk/wtr/welfare-trends-report-january-2018/" target="_blank">http://obr.uk/wtr/welfare-trends-report-january-2018/</a></p><p> </p><p>With regards to the estimate of the cost to the public purse of extending the start-up period for recipients of universal credit who are newly self-employed from 12 months to (a) 18 months and (b) 24 months, a formal assessment has not been made.</p>
star this property answering member constituency Reading West more like this
star this property answering member printed Alok Sharma more like this
star this property grouped question UIN
172581 more like this
172583 more like this
star this property question first answered
less than 2018-09-13T16:59:44.11Zmore like thismore than 2018-09-13T16:59:44.11Z
star this property answering member
4014
star this property label Biography information for Alok Sharma remove filter
unstar this property tabling member
3968
unstar this property label Biography information for Stephen Lloyd more like this