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<p>Penalties of £2.3m were imposed in the first year of the franchise for GTR's performance
against Cancellations and Peak Short Formations benchmarks. In July 2017, GTR agreed
to fund a package of performance and passenger improvements worth £13.4m. This included,
contractual penalties of £2.4m for GTR’s performance for the year September 2015 to
September 2016, and a settlement of the performance regime for the next two years
(September 2016 – September 2018 of £5m for each year).</p>
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