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818043
star this property registered interest false more like this
star this property date less than 2018-01-08more like thismore than 2018-01-08
star this property answering body
Foreign and Commonwealth Office more like this
star this property answering dept id 16 more like this
unstar this property answering dept short name Foreign and Commonwealth Office more like this
star this property answering dept sort name Foreign and Commonwealth Office more like this
star this property hansard heading China: Human Rights more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text What recent discussions he has had with his Chinese counterpart on the protection of human rights in that country. more like this
star this property tabling member constituency West Lancashire more like this
star this property tabling member printed
Rosie Cooper remove filter
star this property uin 903145 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer remove maximum value filtermore like thismore than 2018-01-09
star this property answer text <p>The Foreign Secretary issued a statement about the death of Nobel Laureate Liu Xiaobo in July 2017, and called on China to lift restrictions on his widow Liu Xia. I raised human rights, including the case of Liu Xia, in my meeting with Vice Foreign Minister Wang Chao the following month.</p><p>At the most recent UK-China Strategic Dialogue in December 2016, the Foreign Secretary raised a range of human rights issues with his counterpart State Counsellor Yang Jiechi. The most recent UK-China Human Rights Dialogue, covering human rights issues in detail, took place in Beijing on 27 and 28 June 2017.</p> more like this
star this property answering member constituency Cities of London and Westminster more like this
star this property answering member printed Mark Field more like this
star this property question first answered
less than 2018-01-09T14:34:17.917Zmore like thismore than 2018-01-09T14:34:17.917Z
star this property answering member
1405
unstar this property label Biography information for Mark Field more like this
star this property tabling member
1538
unstar this property label Biography information for Rosie Cooper more like this
705666
star this property registered interest false more like this
star this property date less than 2017-02-27more like thismore than 2017-02-27
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
unstar this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Vetting more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, whether there is a specified timeframe in which the Disclosure and Barring Service is required to process a certificate renewal application. more like this
star this property tabling member constituency West Lancashire more like this
star this property tabling member printed
Rosie Cooper remove filter
star this property uin 65847 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-03-02more like thismore than 2017-03-02
star this property answer text <p>Criminal record certificates issued by the Disclosure and Barring Service do not expire after a specific period of time and do not include a renewal date. A certificate has no set period of validity. Information revealed through a Disclosure and Barring Service check reflects the information that was available at the time of its issue. Disclosure certificates are primarily designed to be used by an employer at the point of recruitment for a particular position.</p><p> </p><p>Some roles and some employers require the person concerned to “renew” their Disclosure and Barring Service check at specific intervals. The person can do that either by applying for a new certificate or by using the Disclosure and Barring Service Update Service.</p> more like this
star this property answering member constituency Truro and Falmouth more like this
star this property answering member printed Sarah Newton more like this
star this property question first answered
less than 2017-03-02T16:56:19.81Zmore like thisremove minimum value filter
star this property answering member
4071
unstar this property label Biography information for Sarah Newton more like this
star this property tabling member
1538
unstar this property label Biography information for Rosie Cooper more like this
748494
star this property registered interest false more like this
star this property date less than 2017-07-05more like thismore than 2017-07-05
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
unstar this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Arrests more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what guidance she gives to (a) police forces and (b) West Lancashire police on the necessity for manned telephone services for inquiries about people who have been arrested. more like this
star this property tabling member constituency West Lancashire more like this
star this property tabling member printed
Rosie Cooper remove filter
star this property uin 3186 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-07-10more like thismore than 2017-07-10
star this property answer text <p>PACE Code of Practice C provides that a person with an interest in a detainee’s welfare who enquires about the detainee’s whereabouts may be given this information if:</p><p> </p><p>a) the detainee agrees; and</p><p>b) the rules that allow the information to be withheld do not apply.</p><p> </p><p>When a detainee exercises their right to free legal advice, the solicitor assigned by the Defence Solicitor Call Centre is expected to contact the police station by telephone and speak to the detainee.</p><p> </p><p>Within each individual police force, Chief Officers are responsible for implementing the necessary operational procedures to deal with these telephone enquiries.</p> more like this
star this property answering member constituency Ruislip, Northwood and Pinner more like this
star this property answering member printed Mr Nick Hurd more like this
star this property question first answered
less than 2017-07-10T17:24:29.71Zmore like thismore than 2017-07-10T17:24:29.71Z
star this property answering member
1561
unstar this property label Biography information for Mr Nick Hurd more like this
star this property tabling member
1538
unstar this property label Biography information for Rosie Cooper more like this
715091
star this property registered interest false more like this
star this property date less than 2017-03-29more like thismore than 2017-03-29
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
unstar this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Immigration: Advisory Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what enforcement action the Office of the Immigration Services Commissioner is able to take against registered immigration advisors in cases where complaints against that advisor are substantiated. more like this
star this property tabling member constituency West Lancashire more like this
star this property tabling member printed
Rosie Cooper remove filter
star this property uin 69901 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-04-18more like thismore than 2017-04-18
star this property answer text <p>The enforcement action that the Office of the Immigration Services Commissioner (OISC) is able to take against registered advisors is set out in the Immigration and Asylum Act 1999 and the Commissioners Complaints Scheme (<a href="https://www.gov.uk/government/collections/complain-about-an-oisc-regulated-immigration-adviser" target="_blank">https://www.gov.uk/government/collections/complain-about-an-oisc-regulated-immigration-adviser</a>) which states:</p><p> </p><p><em>34. If a complaint is substantiated, in whole or in part, it will be included in the organisation’s and adviser’s regulatory history. </em></p><p><em> </em></p><p><em>35. The Commissioner may: </em></p><ul><li><em>leave the determination on file for consideration at the next relevant application for registration. Practice points may be issued; </em></li></ul><p><em> </em></p><ul><li><em>consider and conclude that the organisation and/or an adviser should have their authorisation immediately cancelled; or </em></li></ul><p><em> </em></p><ul><li><em>lay a Disciplinary Charge before the First-tier Tribunal (Immigration Services). </em></li></ul>
star this property answering member constituency Scarborough and Whitby more like this
star this property answering member printed Mr Robert Goodwill more like this
star this property question first answered
less than 2017-04-18T16:06:41.15Zmore like thismore than 2017-04-18T16:06:41.15Z
star this property answering member
1562
unstar this property label Biography information for Mr Robert Goodwill more like this
star this property tabling member
1538
unstar this property label Biography information for Rosie Cooper more like this
715095
star this property registered interest false more like this
star this property date less than 2017-03-29more like thismore than 2017-03-29
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
unstar this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Immigration: Advisory Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, how many registered immigration advisors have had their registration revoked or rejected for renewal as a result of the Office of the Immigration Services Commissioner substantiating a complaint against that advisor. more like this
star this property tabling member constituency West Lancashire more like this
star this property tabling member printed
Rosie Cooper remove filter
star this property uin 69900 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-04-18more like thismore than 2017-04-18
star this property answer text <p>The power for the OISC to revoke an immigration advisor’s registration was enforced by the Immigration Act 2014.</p><p> </p><p>Since then, the Commissioner has cancelled or refused the continued registration of 21 organisations where complaints findings formed part of the reason for refusal, or the organisation requested withdrawal from the scheme.</p> more like this
star this property answering member constituency Scarborough and Whitby more like this
star this property answering member printed Mr Robert Goodwill more like this
star this property question first answered
less than 2017-04-18T16:40:52.61Zmore like thismore than 2017-04-18T16:40:52.61Z
star this property answering member
1562
unstar this property label Biography information for Mr Robert Goodwill more like this
star this property tabling member
1538
unstar this property label Biography information for Rosie Cooper more like this
715082
star this property registered interest false more like this
star this property date less than 2017-03-29more like thismore than 2017-03-29
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
unstar this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Immigration: Advisory Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, how many complaints have been substantiated by the Office of the Immigration Services Commissioner; and how many such complaints have been made by each individual complainant. more like this
star this property tabling member constituency West Lancashire more like this
star this property tabling member printed
Rosie Cooper remove filter
star this property uin 69904 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-04-18more like thismore than 2017-04-18
star this property answer text <p>The Office of the Immigration Services Commissioners’ (OISC) annual report and accounts sets out the number of complaints received by the OISC. Between March 2010 and April 2016, 569 complaints against regulated advisors were substantiated by the OISC.</p><p> </p><p>In the last 3 years (2014 - 2017) the Commissioner has received 403 separate complaints against regulated organisations which were subsequently substantiated. Of these:</p><p> </p><ul><li>Four people made two separate complaints each.</li><li>One person made three separate complaints.</li><li>The remaining complaints were submitted by an individual person or organisation.</li></ul> more like this
star this property answering member constituency Scarborough and Whitby more like this
star this property answering member printed Mr Robert Goodwill more like this
star this property question first answered
less than 2017-04-18T16:39:09.027Zmore like thismore than 2017-04-18T16:39:09.027Z
star this property answering member
1562
unstar this property label Biography information for Mr Robert Goodwill more like this
star this property tabling member
1538
unstar this property label Biography information for Rosie Cooper more like this
711830
star this property registered interest false more like this
star this property date less than 2017-03-16more like thismore than 2017-03-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Child Support Agency: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, whether his Department has made an assessment of the effect on constituents of being unable to make telephone contact with the appropriate Child Support Agency administrative office to discuss their case; and if he will make a statement. more like this
star this property tabling member constituency West Lancashire more like this
star this property tabling member printed
Rosie Cooper remove filter
star this property uin 68250 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-03-21more like thismore than 2017-03-21
star this property answer text <p>During the 2016/2017 operating year, there have been two issues with the Child Support Agency telephone system which impacted client calls. These were (1) Monday 07 November 2016 from 16:30 to 20:00 with some client calls cut off; and (2) Monday 20 February 2017 from around 11:00 to 19:30 an issue with the IT system meant we needed to deploy a telephone call plan requesting clients call back the following day.</p><p> </p><p>These faults were resolved quickly minimising impacts on our clients. During the 2016/2017 operating year 97.4% of calls were answered within 60 seconds.</p><p> </p><p>The Child Support Agency telephony system has an intelligent call routing system which utilises details input by the client to direct them to their Caseworker. If for some reason the Caseworker isn’t available the telephony routing redirects the caller to a different Caseworker with the correct skills to help the client.</p> more like this
star this property answering member constituency Romsey and Southampton North more like this
star this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2017-03-21T16:56:36.69Zmore like thismore than 2017-03-21T16:56:36.69Z
star this property answering member
4048
unstar this property label Biography information for Caroline Nokes more like this
star this property tabling member
1538
unstar this property label Biography information for Rosie Cooper more like this
711828
star this property registered interest false more like this
star this property date less than 2017-03-16more like thismore than 2017-03-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Child Support Agency: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what steps his Department is taking to resolve the faults with the Child Support Agency's automated telephone system. more like this
star this property tabling member constituency West Lancashire more like this
star this property tabling member printed
Rosie Cooper remove filter
star this property uin 68251 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-03-21more like thismore than 2017-03-21
star this property answer text <p>During the 2016/2017 operating year 97.4% of calls were answered within 60 seconds. During this period, there have been two issues with the Child Support Agency telephone system which impacted client calls. These were (1) Monday 07 November 2016 from 16:30 to 20:00 with some client calls cut off; and (2) Monday 20 February 2017 from around 11:00 to 19:30 an issue with the IT system meant we needed to deploy a telephone call plan requesting clients call back the following day.</p><p> </p><p>These faults were resolved quickly minimising impacts on our clients</p> more like this
star this property answering member constituency Romsey and Southampton North more like this
star this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2017-03-21T16:58:12.003Zmore like thismore than 2017-03-21T16:58:12.003Z
star this property answering member
4048
unstar this property label Biography information for Caroline Nokes more like this
star this property tabling member
1538
unstar this property label Biography information for Rosie Cooper more like this
711829
star this property registered interest false more like this
star this property date less than 2017-03-16more like thismore than 2017-03-16
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Child Support Agency: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what monitoring and reporting mechanisms are in place for identifying operational issues at the Child Support Agency, including faults with the automated telephone system; and when the problem with the operation of that automated telephone system was first identified. more like this
star this property tabling member constituency West Lancashire more like this
star this property tabling member printed
Rosie Cooper remove filter
star this property uin 68252 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-03-21more like thismore than 2017-03-21
star this property answer text <p>The Child Support Agency has a number of steps in place to help identify any telephony system issues. Including:</p><p> </p><p>(1) Technical Monitoring - There is extensive monitoring and assessment of the overall Child Support Agency with a full incident and problem management process in place.</p><p> </p><p>(2) Business call monitoring – we have real time management information to helps us identify:</p><p> </p><ul><li>Numbers of our Caseworkers available to take calls from clients</li><li>If queues are starting to build up on any of our lines</li><li>Average waiting time for client calls</li><li>Call abandonment rates from clients hanging up</li></ul><p> </p><p>This information helps our telephony performance and Network Management Teams to monitor the service being provided to clients and urgently respond to any issues</p><p> </p><p>(3) CSA Operational colleagues will raise incidents when they become aware of issues they are experiencing, or if clients report any difficulties when their call is answered.</p><p> </p><p> </p><p>During the 2016/2017 operating year 97.4% of calls were answered within 60 seconds. During this period, there have been two issues with the Child Support Agency telephone system which impacted client calls. These were (1) Monday 07 November 2016 from 16:30 to 20:00 with some client calls cut off; and (2) Monday 20 February 2017 from around 11:00 to 19:30 an issue with the IT system meant we needed to deploy a telephone call plan requesting clients call back the following day.</p><p> </p><p>These faults were resolved quickly minimising impacts on our clients</p><p> </p><p> </p>
star this property answering member constituency Romsey and Southampton North more like this
star this property answering member printed Caroline Nokes more like this
star this property question first answered
less than 2017-03-21T17:08:32.167Zmore like thismore than 2017-03-21T17:08:32.167Z
star this property answering member
4048
unstar this property label Biography information for Caroline Nokes more like this
star this property tabling member
1538
unstar this property label Biography information for Rosie Cooper more like this
754949
star this property registered interest false more like this
star this property date less than 2017-07-20more like thismore than 2017-07-20
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit: Telephone Services more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if he will provide a telephone helpline for hon. Members and their staff to make enquiries for constituents on universal credit cases. more like this
star this property tabling member constituency West Lancashire more like this
star this property tabling member printed
Rosie Cooper remove filter
star this property uin 6374 more like this
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2017-09-05more like thismore than 2017-09-05
star this property answer text <p>For MPs the dedicated local Complaints Resolution Team or Jobcentre Plus District Manager is the best route to raise issues on behalf of their constituents, this route works well because MPs’ offices can establish local relationships.</p><p> </p><p>We have recently confirmed that claimants do not need to give consent for MPs and their caseworkers to raise concerns. It is also important to remember that, in the Universal Credit full service, claimants, service centre staff and Work Coaches have access to a claimant’s online journal, which holds the details of a claim. In effect, any of these colleagues can provide the service that an MPs’ hotline would deliver.</p><p> </p><p>We are also currently writing to MPs as the full service goes live in their constituency. These letters explain the implicit consent arrangements for MPs. The letters also give the telephone number and email address of the District Manager in the constituency so that MPs can contact District Managers if there are urgent constituent cases that need attention.</p>
star this property answering member constituency East Hampshire more like this
star this property answering member printed Damian Hinds more like this
star this property question first answered
less than 2017-09-05T11:09:07.23Zmore like thismore than 2017-09-05T11:09:07.23Z
star this property answering member
3969
unstar this property label Biography information for Mr Damian Hinds more like this
star this property tabling member
1538
unstar this property label Biography information for Rosie Cooper more like this