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answer text |
<p> </p><p> </p><p>Her Majesty's Passport Office (HMPO) criteria for compensation
is set out at: <br>https://www.gov.uk/government/organisations/hm-passport-office/about/complaints-<br>procedure.
<br>Detailed guidance is available at: <br>https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/118588<br>/compensation-complaints-handling.pdf<br><br>HMPO
only normally offer compensation for financial loss as a result of delays <br>in their
guaranteed (Fast Track and Premium) services. HMPO does not have an <br>estimate of
how much compensation may be paid this year in line with their <br>policy. As the
Home Secretary announced on 12 June 2014, customers who need to <br>travel within
7 days and who have waited more than three weeks for a <br>straightforward application
to be processed through no fault of their own, are <br>fast-tracked free of charge.</p><p>
</p><p> </p><p> </p>
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