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77681
star this property registered interest false more like this
star this property date less than 2014-07-14more like thismore than 2014-07-14
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Passports remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what her policy is on compensating people who have suffered financial loss as a result of delays by HM Passport Office; and how much compensation her Department expects to pay in such fashion. more like this
star this property tabling member constituency Newport West more like this
star this property tabling member printed
Paul Flynn remove filter
star this property uin 205515 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2014-07-22more like thismore than 2014-07-22
star this property answer text <p> </p><p> </p><p>Her Majesty's Passport Office (HMPO) criteria for compensation is set out at: <br>https://www.gov.uk/government/organisations/hm-passport-office/about/complaints-<br>procedure. <br>Detailed guidance is available at: <br>https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/118588<br>/compensation-complaints-handling.pdf<br><br>HMPO only normally offer compensation for financial loss as a result of delays <br>in their guaranteed (Fast Track and Premium) services. HMPO does not have an <br>estimate of how much compensation may be paid this year in line with their <br>policy. As the Home Secretary announced on 12 June 2014, customers who need to <br>travel within 7 days and who have waited more than three weeks for a <br>straightforward application to be processed through no fault of their own, are <br>fast-tracked free of charge.</p><p> </p><p> </p><p> </p> more like this
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property question first answered
less than 2014-07-22T14:48:21.6347865Zmore like thismore than 2014-07-22T14:48:21.6347865Z
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property previous answer version
10949
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
545
unstar this property label Biography information for Paul Flynn more like this
77682
star this property registered interest false more like this
star this property date less than 2014-07-14more like thismore than 2014-07-14
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Passports remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what criteria her Department will apply to compensating individuals who have experienced financial loss following recent delays by HM Passport Office delays. more like this
star this property tabling member constituency Newport West more like this
star this property tabling member printed
Paul Flynn remove filter
star this property uin 205516 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2014-07-22more like thismore than 2014-07-22
star this property answer text <p> </p><p> </p><p>Her Majesty's Passport Office (HMPO) criteria for compensation is set out at: <br>https://www.gov.uk/government/organisations/hm-passport-office/about/complaints-<br>procedure. <br>Detailed guidance is available at: <br>https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/118588<br>/compensation-complaints-handling.pdf<br><br>HMPO only normally offer compensation for financial loss as a result of delays <br>in their guaranteed (Fast Track and Premium) services. HMPO does not have an <br>estimate of how much compensation may be paid this year in line with their <br>policy. As the Home Secretary announced on 12 June 2014, customers who need to <br>travel within 7 days and who have waited more than three weeks for a <br>straightforward application to be processed through no fault of their own, are <br>fast-tracked free of charge.</p><p> </p><p> </p><p> </p> more like this
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property question first answered
less than 2014-07-22T14:48:55.4102781Zmore like thismore than 2014-07-22T14:48:55.4102781Z
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property previous answer version
10950
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
545
unstar this property label Biography information for Paul Flynn more like this
92739
star this property registered interest false more like this
star this property date less than 2014-09-11more like thismore than 2014-09-11
star this property answering body
Home Office more like this
star this property answering dept id 1 more like this
star this property answering dept short name Home Office more like this
star this property answering dept sort name Home Office more like this
star this property hansard heading Passports remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for the Home Department, what estimate she has made of the cost to her Department of making overtime and compensation payments to people whose passport applications have been delayed. more like this
star this property tabling member constituency Newport West more like this
star this property tabling member printed
Paul Flynn remove filter
star this property uin 905446 more like this
star this property answer
answer
unstar this property is ministerial correction false more like this
unstar this property date of answer less than 2014-10-13more like thismore than 2014-10-13
star this property answer text <p>HMPO experienced higher than expected demand for passports this year. The contingency measures announced by my Rt. hon. Friend, the Home Secretary in June have directly benefited over 30,000 applicants and enabled people to get their passports on time. Full details of overtime and customer compensation payments will be published in HMPO’s next Report and Accounts.</p> more like this
star this property answering member constituency Old Bexley and Sidcup more like this
star this property answering member printed James Brokenshire more like this
star this property question first answered
less than 2014-10-13T15:57:21.9155304Zmore like thismore than 2014-10-13T15:57:21.9155304Z
star this property answering member
1530
star this property label Biography information for James Brokenshire more like this
star this property tabling member
545
unstar this property label Biography information for Paul Flynn more like this