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1258439

	registered interest
	date	04/12/2020
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Biometric Residence Permits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 01 December 2020 to Question 120888 on Biometric Residence Permits, how many paid appointments were offered from April to June 2020.
	tabling member constituency	Glasgow North
	tabling member printed	Patrick Grady
	uin	125259
	answer	answer is ministerial correction date of answer 10/12/2020 answer text <p>The target of appointments being offered for free was decided as part of a contract change - a joint agreement with Sopra Steria Ltd on a metric that measured the number of free appointments in the system which augments the Key Performance Indicator (KPI) regime in place.</p><p>This metric is designed to ensure more than half of all appointments at core sites (Cardiff, Croydon, Belfast, Birmingham, Glasgow and Manchester) will be free to the customer. Details on the relevant performance indicators to measure appointment availability has been published and can be found in Schedule 7 of the UKVI Front End Services contract available here:</p><p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.contractsfinder.service.gov.uk%2FNotice%2Fec5031ea-021e-471a-86cf-af540e8d8efa&amp;data=04%7C01%7CPairavy.Santhakunesan%40homeoffice.gov.uk%7Cfe671e34c228467a4c1008d89ac4de4e%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637429517619335945%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=i9RhDVYjvvGtEvOSasqjnyp2oVxjgDUsXovOHOnG%2Bmo%3D&amp;reserved=0" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa</a></p><p> </p><p>The performance of Sopra Steria Ltd on KPI 3 for the period of Quarter 2 (July – September 2020) is due to be published by the Cabinet Office as part of wider Government transparency in early 2021:</p><p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fkey-performance-indicators-kpis-for-governments-most-important-contracts&amp;data=04%7C01%7CPairavy.Santhakunesan%40homeoffice.gov.uk%7Cfe671e34c228467a4c1008d89ac4de4e%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637429517619345936%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ubYWgNwgF1uqEAtQflF3PR6oBH3nJEt8EqkLk%2Fyfp1g%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts</a></p><p> </p><p>Following the suspension of UKVCAS due to COVID-19 lockdown measures, SSL began a phased reopening of the service in England on 1 June 2020 and from 22 June 2020 a phased reopening of sites in devolved administrations (Wales, Scotland and Northern Ireland) where local conditions allowed. Both free and chargeable appointments were provided from these dates to customers. Customers who had appointments scheduled as of 27<sup>th</sup> March 2020 (when the service was suspended) were invited first to book and attend a UKVCAS appointment. As a result of customers having an appointment profile at the point of service suspension, customers’ existing appointment profiles (free or chargeable) at the time of service suspension were honoured across all UKVCAS sites.</p><p> </p><p>Appointment systems returned to pre-COVID-19 profiles at the point of booking for customers on 22 June 2020. Customers who submitted their online application to UKVI in June were invited to book a UKVCAS appointment from 21 July.</p><p> </p><p>As set out in the answer to a previous question, UKVCAS service was suspended in April and May 2020 due to COVID-19 lockdown measures. In June 2020 the total number of appointments fulfilled across UKVCAS sites was 23,985 and of these 7,270 were paid for appointments.</p> answering member constituency Torbay answering member printed Kevin Foster grouped question UIN 125260 125261 125262 question first answered 10/12/2020 12:42:32 answering member 4451 label Biography information for Kevin Foster
	tabling member	4432 label Biography information for Patrick Grady

1258440

	registered interest
	date	04/12/2020
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Biometric Residence Permits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 1 December 2020 to Question 120888 on Biometric Residence Permits, how the target of 56 per cent of appointments being offered for free was decided.
	tabling member constituency	Glasgow North
	tabling member printed	Patrick Grady
	uin	125260
	answer	answer is ministerial correction date of answer 10/12/2020 answer text <p>The target of appointments being offered for free was decided as part of a contract change - a joint agreement with Sopra Steria Ltd on a metric that measured the number of free appointments in the system which augments the Key Performance Indicator (KPI) regime in place.</p><p>This metric is designed to ensure more than half of all appointments at core sites (Cardiff, Croydon, Belfast, Birmingham, Glasgow and Manchester) will be free to the customer. Details on the relevant performance indicators to measure appointment availability has been published and can be found in Schedule 7 of the UKVI Front End Services contract available here:</p><p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.contractsfinder.service.gov.uk%2FNotice%2Fec5031ea-021e-471a-86cf-af540e8d8efa&amp;data=04%7C01%7CPairavy.Santhakunesan%40homeoffice.gov.uk%7Cfe671e34c228467a4c1008d89ac4de4e%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637429517619335945%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=i9RhDVYjvvGtEvOSasqjnyp2oVxjgDUsXovOHOnG%2Bmo%3D&amp;reserved=0" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa</a></p><p> </p><p>The performance of Sopra Steria Ltd on KPI 3 for the period of Quarter 2 (July – September 2020) is due to be published by the Cabinet Office as part of wider Government transparency in early 2021:</p><p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fkey-performance-indicators-kpis-for-governments-most-important-contracts&amp;data=04%7C01%7CPairavy.Santhakunesan%40homeoffice.gov.uk%7Cfe671e34c228467a4c1008d89ac4de4e%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637429517619345936%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ubYWgNwgF1uqEAtQflF3PR6oBH3nJEt8EqkLk%2Fyfp1g%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts</a></p><p> </p><p>Following the suspension of UKVCAS due to COVID-19 lockdown measures, SSL began a phased reopening of the service in England on 1 June 2020 and from 22 June 2020 a phased reopening of sites in devolved administrations (Wales, Scotland and Northern Ireland) where local conditions allowed. Both free and chargeable appointments were provided from these dates to customers. Customers who had appointments scheduled as of 27<sup>th</sup> March 2020 (when the service was suspended) were invited first to book and attend a UKVCAS appointment. As a result of customers having an appointment profile at the point of service suspension, customers’ existing appointment profiles (free or chargeable) at the time of service suspension were honoured across all UKVCAS sites.</p><p> </p><p>Appointment systems returned to pre-COVID-19 profiles at the point of booking for customers on 22 June 2020. Customers who submitted their online application to UKVI in June were invited to book a UKVCAS appointment from 21 July.</p><p> </p><p>As set out in the answer to a previous question, UKVCAS service was suspended in April and May 2020 due to COVID-19 lockdown measures. In June 2020 the total number of appointments fulfilled across UKVCAS sites was 23,985 and of these 7,270 were paid for appointments.</p> answering member constituency Torbay answering member printed Kevin Foster grouped question UIN 125259 125261 125262 question first answered 10/12/2020 12:42:32 answering member 4451 label Biography information for Kevin Foster
	tabling member	4432 label Biography information for Patrick Grady

1258441

	registered interest
	date	04/12/2020
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Biometric Residence Permits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 1 December 2020 to Question 120888 on Biometric Residence Permits, for what reason free appointments were not offered during June 2020 when the service restarted.
	tabling member constituency	Glasgow North
	tabling member printed	Patrick Grady
	uin	125261
	answer	answer is ministerial correction date of answer 10/12/2020 answer text <p>The target of appointments being offered for free was decided as part of a contract change - a joint agreement with Sopra Steria Ltd on a metric that measured the number of free appointments in the system which augments the Key Performance Indicator (KPI) regime in place.</p><p>This metric is designed to ensure more than half of all appointments at core sites (Cardiff, Croydon, Belfast, Birmingham, Glasgow and Manchester) will be free to the customer. Details on the relevant performance indicators to measure appointment availability has been published and can be found in Schedule 7 of the UKVI Front End Services contract available here:</p><p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.contractsfinder.service.gov.uk%2FNotice%2Fec5031ea-021e-471a-86cf-af540e8d8efa&amp;data=04%7C01%7CPairavy.Santhakunesan%40homeoffice.gov.uk%7Cfe671e34c228467a4c1008d89ac4de4e%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637429517619335945%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=i9RhDVYjvvGtEvOSasqjnyp2oVxjgDUsXovOHOnG%2Bmo%3D&amp;reserved=0" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa</a></p><p> </p><p>The performance of Sopra Steria Ltd on KPI 3 for the period of Quarter 2 (July – September 2020) is due to be published by the Cabinet Office as part of wider Government transparency in early 2021:</p><p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fkey-performance-indicators-kpis-for-governments-most-important-contracts&amp;data=04%7C01%7CPairavy.Santhakunesan%40homeoffice.gov.uk%7Cfe671e34c228467a4c1008d89ac4de4e%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637429517619345936%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ubYWgNwgF1uqEAtQflF3PR6oBH3nJEt8EqkLk%2Fyfp1g%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts</a></p><p> </p><p>Following the suspension of UKVCAS due to COVID-19 lockdown measures, SSL began a phased reopening of the service in England on 1 June 2020 and from 22 June 2020 a phased reopening of sites in devolved administrations (Wales, Scotland and Northern Ireland) where local conditions allowed. Both free and chargeable appointments were provided from these dates to customers. Customers who had appointments scheduled as of 27<sup>th</sup> March 2020 (when the service was suspended) were invited first to book and attend a UKVCAS appointment. As a result of customers having an appointment profile at the point of service suspension, customers’ existing appointment profiles (free or chargeable) at the time of service suspension were honoured across all UKVCAS sites.</p><p> </p><p>Appointment systems returned to pre-COVID-19 profiles at the point of booking for customers on 22 June 2020. Customers who submitted their online application to UKVI in June were invited to book a UKVCAS appointment from 21 July.</p><p> </p><p>As set out in the answer to a previous question, UKVCAS service was suspended in April and May 2020 due to COVID-19 lockdown measures. In June 2020 the total number of appointments fulfilled across UKVCAS sites was 23,985 and of these 7,270 were paid for appointments.</p> answering member constituency Torbay answering member printed Kevin Foster grouped question UIN 125259 125260 125262 question first answered 10/12/2020 12:42:32 answering member 4451 label Biography information for Kevin Foster
	tabling member	4432 label Biography information for Patrick Grady

1258442

	registered interest
	date	04/12/2020
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Biometric Residence Permits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, pursuant to the Answer of 1 December 2020 to Question 120888 on Biometric Residence Permits, when she plans to publish Sopra Steria Ltd's performance against KPI3 for the period from July 2020 onwards.
	tabling member constituency	Glasgow North
	tabling member printed	Patrick Grady
	uin	125262
	answer	answer is ministerial correction date of answer 10/12/2020 answer text <p>The target of appointments being offered for free was decided as part of a contract change - a joint agreement with Sopra Steria Ltd on a metric that measured the number of free appointments in the system which augments the Key Performance Indicator (KPI) regime in place.</p><p>This metric is designed to ensure more than half of all appointments at core sites (Cardiff, Croydon, Belfast, Birmingham, Glasgow and Manchester) will be free to the customer. Details on the relevant performance indicators to measure appointment availability has been published and can be found in Schedule 7 of the UKVI Front End Services contract available here:</p><p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.contractsfinder.service.gov.uk%2FNotice%2Fec5031ea-021e-471a-86cf-af540e8d8efa&amp;data=04%7C01%7CPairavy.Santhakunesan%40homeoffice.gov.uk%7Cfe671e34c228467a4c1008d89ac4de4e%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637429517619335945%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=i9RhDVYjvvGtEvOSasqjnyp2oVxjgDUsXovOHOnG%2Bmo%3D&amp;reserved=0" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/ec5031ea-021e-471a-86cf-af540e8d8efa</a></p><p> </p><p>The performance of Sopra Steria Ltd on KPI 3 for the period of Quarter 2 (July – September 2020) is due to be published by the Cabinet Office as part of wider Government transparency in early 2021:</p><p><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fkey-performance-indicators-kpis-for-governments-most-important-contracts&amp;data=04%7C01%7CPairavy.Santhakunesan%40homeoffice.gov.uk%7Cfe671e34c228467a4c1008d89ac4de4e%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C637429517619345936%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ubYWgNwgF1uqEAtQflF3PR6oBH3nJEt8EqkLk%2Fyfp1g%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts</a></p><p> </p><p>Following the suspension of UKVCAS due to COVID-19 lockdown measures, SSL began a phased reopening of the service in England on 1 June 2020 and from 22 June 2020 a phased reopening of sites in devolved administrations (Wales, Scotland and Northern Ireland) where local conditions allowed. Both free and chargeable appointments were provided from these dates to customers. Customers who had appointments scheduled as of 27<sup>th</sup> March 2020 (when the service was suspended) were invited first to book and attend a UKVCAS appointment. As a result of customers having an appointment profile at the point of service suspension, customers’ existing appointment profiles (free or chargeable) at the time of service suspension were honoured across all UKVCAS sites.</p><p> </p><p>Appointment systems returned to pre-COVID-19 profiles at the point of booking for customers on 22 June 2020. Customers who submitted their online application to UKVI in June were invited to book a UKVCAS appointment from 21 July.</p><p> </p><p>As set out in the answer to a previous question, UKVCAS service was suspended in April and May 2020 due to COVID-19 lockdown measures. In June 2020 the total number of appointments fulfilled across UKVCAS sites was 23,985 and of these 7,270 were paid for appointments.</p> answering member constituency Torbay answering member printed Kevin Foster grouped question UIN 125259 125260 125261 question first answered 10/12/2020 12:42:32 answering member 4451 label Biography information for Kevin Foster
	tabling member	4432 label Biography information for Patrick Grady

1255550

	registered interest
	date	25/11/2020
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Biometric Residence Permits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what proportion of appointments for biometric enrollment are her Department's commercial partners Sopra Steria required to offer to applicants for free at any given time.
	tabling member constituency	Glasgow North
	tabling member printed	Patrick Grady
	uin	120888
	answer	answer is ministerial correction date of answer 01/12/2020 answer text <p>The Key Performance Indicator (KPI) regarding availability of free appointments for biometric enrolment related to Sopra Steria Ltd is published on a quarterly basis as part of the Key Performance Indicators for Government’s Most Important Contracts held by the Home Office.</p><p>Please follow the below link;</p><p><a href="https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts" target="_blank">https://www.gov.uk/government/publications/key-performance-indicators-kpis-for-governments-most-important-contracts</a></p><p><em>Note: In order to find the information specific to Sopra Steria Ltd and the front end services contract, this can be identified via column C and selecting Sopra Steria Ltd. </em></p> answering member constituency Croydon South answering member printed Chris Philp question first answered 01/12/2020 10:24:26 answering member 4503 label Biography information for Chris Philp
	tabling member	4432 label Biography information for Patrick Grady

1133293

	registered interest
	date	19/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Biometric Residence Permits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how much his Department has received in fees from super priority service for a biometric residence permit replacement in each of the last five years.
	tabling member constituency	Glasgow North
	tabling member printed	Patrick Grady
	uin	266790
	answer	answer is ministerial correction date of answer 24/06/2019 answer text <p>The Home Office does record fees for Biometric Residence Permit applications and extensions, including the super-priority Biometric Resident Permit replacement service.</p><p>However the Home Office does not record payments received for this service separately to a unique account code within our accounting software. <br>Consequently there is no available management information to break down the income into this specific category.</p><p> </p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 24/06/2019 15:30:21 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4432 label Biography information for Patrick Grady

1133373

	registered interest
	date	19/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Biometric Residence Permits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what assessments his Department carried out in determining that £800 was an appropriate fee for the super priority service for a replacement biometric residence permit.
	tabling member constituency	Glasgow North
	tabling member printed	Patrick Grady
	uin	266841
	answer	answer is ministerial correction date of answer 24/06/2019 answer text <p>An application fee for the replacement of a biometric residence permit (BRP) is £56 and uptake of the super premium service in addition to this is completely optional.</p><p>The super premium service is an optional service to expedite the application process if an applicant needs a decision within one working day and is available to various types of immigration applications for a fixed fee. As such, £800 was set to reflect the benefits of the service offered, alongside the need to run an effective BIC System. As an optional service applying to a variety of immigration applications it has not had a separate Impact Assessment.</p><p>Fees are usually reviewed on an annual basis, with a view to providing resources necessary to running the Border Immigration and Citizenship system.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 24/06/2019 15:18:21 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4432 label Biography information for Patrick Grady

1133374

	registered interest
	date	19/06/2019
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Biometric Residence Permits
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what assessment he has made of the potential merits of waiving the fees for super priority service for a replacement biometric residence permit (BRP) for victims of crime who have had their BRPs stolen.
	tabling member constituency	Glasgow North
	tabling member printed	Patrick Grady
	uin	266842
	answer	answer is ministerial correction date of answer 25/06/2019 answer text <p /><p>We have previously considered the merits of whether we should waive the fee for replacement BRPs that have been stolen. We concluded that a fee waiver in these circumstances would not be appropriate.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 25/06/2019 12:42:12 answering member 4048 label Biography information for Caroline Nokes
	tabling member	4432 label Biography information for Patrick Grady