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434037

	registered interest
	date	03/12/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what discussions Ministers have had with Govia Thameslink on improving the punctuality and reliability of that company's train service in the last six months.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	18735
	answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>I am chairing a monthly meeting involving Network Rail, Govia Thameslink Railway (GTR), Southeastern and Transport Focus to monitor and co-ordinate improvements in both performance and passenger experience in the South East. This work builds upon the Joint Improvement Plan that was developed in the Spring. This Group is absolutely committed to see improvement and, crucially, to make sure that rail customers see the benefits of these improvements.</p><p>GTR failed to meet their benchmark for cancellations set out in their Franchise Agreement and in the view of the Secretary of State they are also likely to exceed their delay minutes benchmark in the near future. In order to address their poor performance and hold them to account we issued them with a Remedial Plan Notice that requires them to set out the measures they will take to improve their performance. GTR have submitted their plan and once the measures are agreed by the Secretary of State they will become contractually binding through a Remedial Agreement. Officials regularly monitor GTR’s performance and this will include the delivery of the measures and performance improvements agreed through the Remedial Plan. Non-compliance may result in further enforcement action in line with the Franchise Agreement should the need arise.</p><p>Network Rail’s performance is regulated by the Office of Rail and Road, who have recently agreed a £4.1m package of improvements to be delivered by Network Rail on the Southern part of GTR franchise area in order to address performance issues.</p><br /> <br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18742 18743 question first answered 10/12/2015 16:07:22 answering member 3974 label Biography information for Claire Perry
	tabling member	1481 label Biography information for Ms Nadine Dorries

434038

	registered interest
	date	03/12/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Thameslink Line
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how many trains were cancelled on the Govia Thameslink rail line due to driver shortage in the most recent period for which figures are available.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	18736
	answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>Figures for driver attributed cancellations the whole of the TSGN franchise in the last four periods are below. This data represents the first four periods since Southern Railway joined Govia Thameslink Railway at the end of July. This data does not differentiate between cancellations due to driver shortage and operational issues.</p><br /> <br /> <br /><table><tbody><tr><td><p><br></p></td><td><p>Rail Period 1605 26/7-22/8</p></td><td><p>Rail Period 1606 23/8-19/9</p></td><td><p>Rail Period 1607 20/9-17/10</p></td><td><p>Rail Period 1608 18/10-14/11</p></td></tr><tr><td><p>Full cancellations</p></td><td><p>1093</p></td><td><p>1331</p></td><td><p>723</p></td><td><p>706</p></td></tr><tr><td><p>Part cancellations</p></td><td><p>458</p></td><td><p>410</p></td><td><p>406</p></td><td><p>411</p></td></tr><tr><td><p>Total</p></td><td><p>1551</p></td><td><p>1741</p></td><td><p>1129</p></td><td><p>1117</p></td></tr></tbody></table><br /><p>The Department does not hold information on cancellations due to sickness.</p><br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18737 18738 question first answered 10/12/2015 17:07:48 answering member 3974 label Biography information for Claire Perry
	tabling member	1481 label Biography information for Ms Nadine Dorries

434039

	registered interest
	date	03/12/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Thameslink Line
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how many trains were cancelled on the Govia Thameslink rail line due to driver shortage in the most recent four time periods for which figures are available.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	18737
	answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>Figures for driver attributed cancellations the whole of the TSGN franchise in the last four periods are below. This data represents the first four periods since Southern Railway joined Govia Thameslink Railway at the end of July. This data does not differentiate between cancellations due to driver shortage and operational issues.</p><br /> <br /> <br /><table><tbody><tr><td><p><br></p></td><td><p>Rail Period 1605 26/7-22/8</p></td><td><p>Rail Period 1606 23/8-19/9</p></td><td><p>Rail Period 1607 20/9-17/10</p></td><td><p>Rail Period 1608 18/10-14/11</p></td></tr><tr><td><p>Full cancellations</p></td><td><p>1093</p></td><td><p>1331</p></td><td><p>723</p></td><td><p>706</p></td></tr><tr><td><p>Part cancellations</p></td><td><p>458</p></td><td><p>410</p></td><td><p>406</p></td><td><p>411</p></td></tr><tr><td><p>Total</p></td><td><p>1551</p></td><td><p>1741</p></td><td><p>1129</p></td><td><p>1117</p></td></tr></tbody></table><br /><p>The Department does not hold information on cancellations due to sickness.</p><br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18736 18738 question first answered 10/12/2015 17:07:48 answering member 3974 label Biography information for Claire Perry
	tabling member	1481 label Biography information for Ms Nadine Dorries

434040

	registered interest
	date	03/12/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Thameslink Line
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how many trains were cancelled on the Govia Thameslink rail line due to driver illness in the most recent period for which figures are available.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	18738
	answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>Figures for driver attributed cancellations the whole of the TSGN franchise in the last four periods are below. This data represents the first four periods since Southern Railway joined Govia Thameslink Railway at the end of July. This data does not differentiate between cancellations due to driver shortage and operational issues.</p><br /> <br /> <br /><table><tbody><tr><td><p><br></p></td><td><p>Rail Period 1605 26/7-22/8</p></td><td><p>Rail Period 1606 23/8-19/9</p></td><td><p>Rail Period 1607 20/9-17/10</p></td><td><p>Rail Period 1608 18/10-14/11</p></td></tr><tr><td><p>Full cancellations</p></td><td><p>1093</p></td><td><p>1331</p></td><td><p>723</p></td><td><p>706</p></td></tr><tr><td><p>Part cancellations</p></td><td><p>458</p></td><td><p>410</p></td><td><p>406</p></td><td><p>411</p></td></tr><tr><td><p>Total</p></td><td><p>1551</p></td><td><p>1741</p></td><td><p>1129</p></td><td><p>1117</p></td></tr></tbody></table><br /><p>The Department does not hold information on cancellations due to sickness.</p><br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18736 18737 question first answered 10/12/2015 17:07:48 answering member 3974 label Biography information for Claire Perry
	tabling member	1481 label Biography information for Ms Nadine Dorries

434036

	registered interest
	date	03/12/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Thameslink Line
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how many trains were cancelled on the Govia Thameslink rail line due to adverse weather conditions in the most recent period for which figures are available.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	18739
	answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>The latest rail reporting period was 18th October to 14th November. There were 757 full and 1,623 part cancellations attributed to Network Rail causes. The causes include infrastructure failures, poor railhead conditions, external incidents (e.g. trespass and vandalism) and adverse weather related incidents. The Department does not hold disaggregated data that shows individual causes. The latest rail reporting period was 18th October to 14th November. There were 757 full and 1,623 part cancellations attributed to Network Rail causes. The causes include infrastructure failures, poor railhead conditions, external incidents (e.g. trespass and vandalism) and adverse weather related incidents. The Department does not hold disaggregated data that shows individual causes.</p><br /> <br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18741 question first answered 10/12/2015 17:11:30 answering member 3974 label Biography information for Claire Perry
	tabling member	1481 label Biography information for Ms Nadine Dorries

434052

	registered interest
	date	03/12/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Thameslink Line
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how many trains were cancelled on the Govia Thameslink rail line due to there being no trains available to operate services in the most recent period for which figures are available.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	18740
	answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>In rail period 1608 (18 October – 14 November) there were 448 full and 403 part cancellations attributed to rolling stock fleet causes. These figures include cancellations made for service recovery reasons where the initial incident was caused by rolling stock failure.</p> answering member constituency Devizes answering member printed Claire Perry question first answered 10/12/2015 14:02:25 answering member 3974 label Biography information for Claire Perry
	tabling member	1481 label Biography information for Ms Nadine Dorries

434055

	registered interest
	date	03/12/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Thameslink Line
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, how many trains were cancelled on the Govia Thameslink rail line due to problems with the line infrastructure in the most recent period for which figures are available.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	18741
	answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>The latest rail reporting period was 18th October to 14th November. There were 757 full and 1,623 part cancellations attributed to Network Rail causes. The causes include infrastructure failures, poor railhead conditions, external incidents (e.g. trespass and vandalism) and adverse weather related incidents. The Department does not hold disaggregated data that shows individual causes. The latest rail reporting period was 18th October to 14th November. There were 757 full and 1,623 part cancellations attributed to Network Rail causes. The causes include infrastructure failures, poor railhead conditions, external incidents (e.g. trespass and vandalism) and adverse weather related incidents. The Department does not hold disaggregated data that shows individual causes.</p><br /> <br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18739 question first answered 10/12/2015 17:11:30 answering member 3974 label Biography information for Claire Perry
	tabling member	1481 label Biography information for Ms Nadine Dorries

434057

	registered interest
	date	03/12/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Thameslink Line
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what steps his Department is taking to improve reliability and punctuality of the Govia Thameslink rail line.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	18742
	answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>I am chairing a monthly meeting involving Network Rail, Govia Thameslink Railway (GTR), Southeastern and Transport Focus to monitor and co-ordinate improvements in both performance and passenger experience in the South East. This work builds upon the Joint Improvement Plan that was developed in the Spring. This Group is absolutely committed to see improvement and, crucially, to make sure that rail customers see the benefits of these improvements.</p><p>GTR failed to meet their benchmark for cancellations set out in their Franchise Agreement and in the view of the Secretary of State they are also likely to exceed their delay minutes benchmark in the near future. In order to address their poor performance and hold them to account we issued them with a Remedial Plan Notice that requires them to set out the measures they will take to improve their performance. GTR have submitted their plan and once the measures are agreed by the Secretary of State they will become contractually binding through a Remedial Agreement. Officials regularly monitor GTR’s performance and this will include the delivery of the measures and performance improvements agreed through the Remedial Plan. Non-compliance may result in further enforcement action in line with the Franchise Agreement should the need arise.</p><p>Network Rail’s performance is regulated by the Office of Rail and Road, who have recently agreed a £4.1m package of improvements to be delivered by Network Rail on the Southern part of GTR franchise area in order to address performance issues.</p><br /> <br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18735 18743 question first answered 10/12/2015 16:07:24 answering member 3974 label Biography information for Claire Perry
	tabling member	1481 label Biography information for Ms Nadine Dorries

434058

	registered interest
	date	03/12/2015
	answering body	Department for Transport
	answering dept id	27
	answering dept short name	Transport
	answering dept sort name	Transport
	hansard heading	Govia Thameslink Railway
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Transport, what steps his Department is taking to require improvement of the punctuality and reliability of Govia Thameslink train services.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	18743
	answer	answer is ministerial correction date of answer 10/12/2015 answer text <p>I am chairing a monthly meeting involving Network Rail, Govia Thameslink Railway (GTR), Southeastern and Transport Focus to monitor and co-ordinate improvements in both performance and passenger experience in the South East. This work builds upon the Joint Improvement Plan that was developed in the Spring. This Group is absolutely committed to see improvement and, crucially, to make sure that rail customers see the benefits of these improvements.</p><p>GTR failed to meet their benchmark for cancellations set out in their Franchise Agreement and in the view of the Secretary of State they are also likely to exceed their delay minutes benchmark in the near future. In order to address their poor performance and hold them to account we issued them with a Remedial Plan Notice that requires them to set out the measures they will take to improve their performance. GTR have submitted their plan and once the measures are agreed by the Secretary of State they will become contractually binding through a Remedial Agreement. Officials regularly monitor GTR’s performance and this will include the delivery of the measures and performance improvements agreed through the Remedial Plan. Non-compliance may result in further enforcement action in line with the Franchise Agreement should the need arise.</p><p>Network Rail’s performance is regulated by the Office of Rail and Road, who have recently agreed a £4.1m package of improvements to be delivered by Network Rail on the Southern part of GTR franchise area in order to address performance issues.</p><br /> <br /> answering member constituency Devizes answering member printed Claire Perry grouped question UIN 18735 18742 question first answered 10/12/2015 16:07:25 answering member 3974 label Biography information for Claire Perry
	tabling member	1481 label Biography information for Ms Nadine Dorries

43807

	registered interest
	date	18/03/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, when someone, held at a Border Force checkpoint, is officially considered a detainee.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	192474
	answer	answer is ministerial correction date of answer 25/03/2014 answer text <p>For immigration purposes, a person is considered detained on service of an IS81 form, pending examination or further examination for a decision on a grant, refusal or cancellation of leave.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 25/03/2014 12:00:00 answering member 1530 label Biography information for James Brokenshire
	tabling member	1481 label Biography information for Ms Nadine Dorries

43808

	registered interest
	date	18/03/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, under what circumstances all members of a group of travellers are detained following the retention of one member of the group at a Border Force checkpoint.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	192475
	answer	answer is ministerial correction date of answer 25/03/2014 answer text <p>All members of a group of adult travellers are assessed individually on arrival to ensure that they qualify for admission in line with immigration legislation. If one member of the group is detained for further enquiries but the rest of the group are granted admission then they are free to proceed without the detained person if they so wish.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 192476 question first answered 25/03/2014 12:00:00 answering member 1530 label Biography information for James Brokenshire
	tabling member	1481 label Biography information for Ms Nadine Dorries

43809

	registered interest
	date	18/03/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what guidance her Department issues on dealing with people who have had one member of their group detained at a Border Force checkpoint.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	192476
	answer	answer is ministerial correction date of answer 25/03/2014 answer text <p>All members of a group of adult travellers are assessed individually on arrival to ensure that they qualify for admission in line with immigration legislation. If one member of the group is detained for further enquiries but the rest of the group are granted admission then they are free to proceed without the detained person if they so wish.</p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 192475 question first answered 25/03/2014 12:00:00 answering member 1530 label Biography information for James Brokenshire
	tabling member	1481 label Biography information for Ms Nadine Dorries

46578

	registered interest
	date	02/04/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, in what proportion of cases where (a) an allegation of stalking was made or (b) a criminal conviction was obtained for stalking the victim was a woman and the perpetrator a man in the latest period for which figures are available.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	194958
	answer	answer is ministerial correction date of answer 10/04/2014 answer text <p> </p><p>The requested information is not available centrally.<br><br>Home Office police recorded crime only covers offences recorded by the police <br>and not allegations. Furthermore, it is not possible to identify domestic <br>violence cases from the recorded crime figures returned to the Home Office by <br>police forces as these figures are based on counts of crime under the <br>appropriate offence classification (e.g. GBH, ABH). <br><br>With regard to stalking, the police started recording offences on April 1st <br>2014. Stalking offences recorded by the police will be included as part of the <br>regular crime statistics publications in due course.<br><br>The Ministry of Justice Court Proceedings Database holds information on <br>defendants proceeded against, found guilty and sentenced for criminal offences <br>in England and Wales. This database holds information on offences provided by <br>the statutes under which proceedings are brought but not all the specific <br>circumstances of each case. This centrally held information does not <br>specifically identify whether the crime was committed against males or females <br>for the offences of stalking and domestic violence. This detailed information <br>may be held on individual court files but is not reported to Justice Statistics <br>Analytical Services due to its size and complexity. As such this information <br>can only be obtained by the Ministry of Justice at disproportionate cost.</p><p> </p> answering member constituency Lewes answering member printed Norman Baker grouped question UIN 194959 194960 194961 194962 question first answered 10/04/2014 12:00:00 answering member 28 label Biography information for Norman Baker
	tabling member	1481 label Biography information for Ms Nadine Dorries

46576

	registered interest
	date	02/04/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, in what proportion of cases where (a) an allegation of stalking was made or (b) a criminal conviction was obtained for stalking the victim was a man and the perpetrator a man in the latest period for which figures are available.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	194959
	answer	answer is ministerial correction date of answer 10/04/2014 answer text <p> </p><p>The requested information is not available centrally.<br><br>Home Office police recorded crime only covers offences recorded by the police <br>and not allegations. Furthermore, it is not possible to identify domestic <br>violence cases from the recorded crime figures returned to the Home Office by <br>police forces as these figures are based on counts of crime under the <br>appropriate offence classification (e.g. GBH, ABH). <br><br>With regard to stalking, the police started recording offences on April 1st <br>2014. Stalking offences recorded by the police will be included as part of the <br>regular crime statistics publications in due course.<br><br>The Ministry of Justice Court Proceedings Database holds information on <br>defendants proceeded against, found guilty and sentenced for criminal offences <br>in England and Wales. This database holds information on offences provided by <br>the statutes under which proceedings are brought but not all the specific <br>circumstances of each case. This centrally held information does not <br>specifically identify whether the crime was committed against males or females <br>for the offences of stalking and domestic violence. This detailed information <br>may be held on individual court files but is not reported to Justice Statistics <br>Analytical Services due to its size and complexity. As such this information <br>can only be obtained by the Ministry of Justice at disproportionate cost.</p><p> </p> answering member constituency Lewes answering member printed Norman Baker grouped question UIN 194958 194960 194961 194962 question first answered 10/04/2014 12:00:00 answering member 28 label Biography information for Norman Baker
	tabling member	1481 label Biography information for Ms Nadine Dorries

46577

	registered interest
	date	02/04/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, in what proportion of cases where (a) an allegation of stalking was made or (b) a criminal conviction was obtained for stalking the victim was a man and the perpetrator a woman in the latest period for which figures are available.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	194960
	answer	answer is ministerial correction date of answer 10/04/2014 answer text <p> </p><p>The requested information is not available centrally.<br><br>Home Office police recorded crime only covers offences recorded by the police <br>and not allegations. Furthermore, it is not possible to identify domestic <br>violence cases from the recorded crime figures returned to the Home Office by <br>police forces as these figures are based on counts of crime under the <br>appropriate offence classification (e.g. GBH, ABH). <br><br>With regard to stalking, the police started recording offences on April 1st <br>2014. Stalking offences recorded by the police will be included as part of the <br>regular crime statistics publications in due course.<br><br>The Ministry of Justice Court Proceedings Database holds information on <br>defendants proceeded against, found guilty and sentenced for criminal offences <br>in England and Wales. This database holds information on offences provided by <br>the statutes under which proceedings are brought but not all the specific <br>circumstances of each case. This centrally held information does not <br>specifically identify whether the crime was committed against males or females <br>for the offences of stalking and domestic violence. This detailed information <br>may be held on individual court files but is not reported to Justice Statistics <br>Analytical Services due to its size and complexity. As such this information <br>can only be obtained by the Ministry of Justice at disproportionate cost.</p><p> </p> answering member constituency Lewes answering member printed Norman Baker grouped question UIN 194958 194959 194961 194962 question first answered 10/04/2014 12:00:00 answering member 28 label Biography information for Norman Baker
	tabling member	1481 label Biography information for Ms Nadine Dorries

46573

	registered interest
	date	02/04/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, in what proportion of cases where (a) an allegation of domestic violence was made or (b) a criminal conviction was obtained for domestic violence the victim was a man and the perpetrator a woman in the latest period for which figures are available.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	194961
	answer	answer is ministerial correction date of answer 10/04/2014 answer text <p> </p><p>The requested information is not available centrally.<br><br>Home Office police recorded crime only covers offences recorded by the police <br>and not allegations. Furthermore, it is not possible to identify domestic <br>violence cases from the recorded crime figures returned to the Home Office by <br>police forces as these figures are based on counts of crime under the <br>appropriate offence classification (e.g. GBH, ABH). <br><br>With regard to stalking, the police started recording offences on April 1st <br>2014. Stalking offences recorded by the police will be included as part of the <br>regular crime statistics publications in due course.<br><br>The Ministry of Justice Court Proceedings Database holds information on <br>defendants proceeded against, found guilty and sentenced for criminal offences <br>in England and Wales. This database holds information on offences provided by <br>the statutes under which proceedings are brought but not all the specific <br>circumstances of each case. This centrally held information does not <br>specifically identify whether the crime was committed against males or females <br>for the offences of stalking and domestic violence. This detailed information <br>may be held on individual court files but is not reported to Justice Statistics <br>Analytical Services due to its size and complexity. As such this information <br>can only be obtained by the Ministry of Justice at disproportionate cost.</p><p> </p> answering member constituency Lewes answering member printed Norman Baker grouped question UIN 194958 194959 194960 194962 question first answered 10/04/2014 12:00:00 answering member 28 label Biography information for Norman Baker
	tabling member	1481 label Biography information for Ms Nadine Dorries

46574

	registered interest
	date	02/04/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, in what proportion of cases where (a) an allegation of domestic violence was made or (b) a criminal conviction was obtained for domestic violence the victim was a man and the perpetrator a man in the latest period for which figures are available.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	194962
	answer	answer is ministerial correction date of answer 10/04/2014 answer text <p> </p><p>The requested information is not available centrally.<br><br>Home Office police recorded crime only covers offences recorded by the police <br>and not allegations. Furthermore, it is not possible to identify domestic <br>violence cases from the recorded crime figures returned to the Home Office by <br>police forces as these figures are based on counts of crime under the <br>appropriate offence classification (e.g. GBH, ABH). <br><br>With regard to stalking, the police started recording offences on April 1st <br>2014. Stalking offences recorded by the police will be included as part of the <br>regular crime statistics publications in due course.<br><br>The Ministry of Justice Court Proceedings Database holds information on <br>defendants proceeded against, found guilty and sentenced for criminal offences <br>in England and Wales. This database holds information on offences provided by <br>the statutes under which proceedings are brought but not all the specific <br>circumstances of each case. This centrally held information does not <br>specifically identify whether the crime was committed against males or females <br>for the offences of stalking and domestic violence. This detailed information <br>may be held on individual court files but is not reported to Justice Statistics <br>Analytical Services due to its size and complexity. As such this information <br>can only be obtained by the Ministry of Justice at disproportionate cost.</p><p> </p> answering member constituency Lewes answering member printed Norman Baker grouped question UIN 194958 194959 194960 194961 question first answered 10/04/2014 12:00:00 answering member 28 label Biography information for Norman Baker
	tabling member	1481 label Biography information for Ms Nadine Dorries

61883

	registered interest
	date	13/06/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Teleperformance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what sanctions are available if TPContact fails to achieve and maintain high standards of customer service while providing services to her Department.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	200686
	answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200687 200688 200696 200697 200698 200699 200702 question first answered 30/06/2014 15:23:51 answering member 1530 label Biography information for James Brokenshire
	tabling member	1481 label Biography information for Ms Nadine Dorries

61884

	registered interest
	date	13/06/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Teleperformance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what steps her Department takes to ensure that TPContact achieves and maintains high standards of customer service.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	200687
	answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200688 200696 200697 200698 200699 200702 question first answered 30/06/2014 15:23:51 answering member 1530 label Biography information for James Brokenshire
	tabling member	1481 label Biography information for Ms Nadine Dorries

61885

	registered interest
	date	13/06/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Teleperformance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what sanctions have been levied by her Department as a result of TPContact failing to achieve and maintain high standards of customer service while providing services for her Department.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	200688
	answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200696 200697 200698 200699 200702 question first answered 30/06/2014 15:23:51 answering member 1530 label Biography information for James Brokenshire
	tabling member	1481 label Biography information for Ms Nadine Dorries

61879

	registered interest
	date	13/06/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many and what proportion of all UK visa applications processed by TPContact in (a) Israel, (b) Russia, (c) South Africa and (d) Ukraine have been subject to delays outside the stated service standards.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	200696
	answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200697 200698 200699 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
	tabling member	1481 label Biography information for Ms Nadine Dorries

61880

	registered interest
	date	13/06/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many and what proportion of all UK visa applications processed by TPContact in all its overseas service centres have been subject to delays outside the stated service standards.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	200697
	answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200696 200698 200699 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
	tabling member	1481 label Biography information for Ms Nadine Dorries

61881

	registered interest
	date	13/06/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many complaints she has received about UK visa applications processed by TPContact in (a) Israel, (b) Russia, (c) South Africa and (d) Ukraine to date.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	200698
	answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200696 200697 200699 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
	tabling member	1481 label Biography information for Ms Nadine Dorries

61882

	registered interest
	date	13/06/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Visas
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, how many UK visa applications processed by TPContact in (a) Israel, (b) Russia, (c) South Africa and (d) Ukraine have been withdrawn by the applicant after the service standard for processing time has been missed in the last five years.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	200699
	answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200696 200697 200698 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
	tabling member	1481 label Biography information for Ms Nadine Dorries

61887

	registered interest
	date	13/06/2014
	answering body	Home Office
	answering dept id	1
	answering dept short name	Home Office
	answering dept sort name	Home Office
	hansard heading	Entry Clearances
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for the Home Department, what steps her Department took to ensure that TPContact was prepared for the required increase in capacity at its facilities worldwide to deal with the summer rush of visa applications.
	tabling member constituency	Mid Bedfordshire
	tabling member printed	Nadine Dorries
	uin	200702
	answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200696 200697 200698 200699 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
	tabling member	1481 label Biography information for Ms Nadine Dorries