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1126593

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Housing
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 April 2019 to Question 243315, how many universal credit claimants in the central London broad rental market area are in receipt of the shared accommodation rate of the housing element of that benefit.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254093
	answer	answer is ministerial correction date of answer 22/05/2019 answer text <p>This information is not readily available and could only be provided at disproportionate cost.</p> answering member constituency Colchester answering member printed Will Quince question first answered 22/05/2019 12:35:53 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1126594

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Local Housing Allowance: Greater London
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 April 2019 to Question 243314 on Local Housing Allowance: Greater London, what the 960 Local Housing Allowance rates are ranked according to the share of the market they afford, starting with the most divergent.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254094
	answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>The information requested will be placed in the House of Commons Library.</p><p> </p><p>This data formed the basis of the Targeted Affordability Funding allocation for 19/20.</p> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:24:45 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1126596

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the budget for the Independent Case Examiner has been in each year since 2011-12; and how many members of staff have been employed by that body in each of those years.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254096
	answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>The information requested is only available for each full year since 2015/16. The table below provides details of the budget and agreed staffing numbers for the Independent Case Examiner’s Office, for each year since 2015-16.</p><p> </p><table><tbody><tr><td><p>Year (April to March)</p></td><td><p>Budget</p></td><td><p>Agreed staffing number (full time equivalent)</p></td></tr><tr><td><p>2015/16</p></td><td><p>£2,563,702</p></td><td><p>74.2</p></td></tr><tr><td><p>2016/17</p></td><td><p>£2,733,114</p></td><td><p>74.65</p></td></tr><tr><td><p>2017/18</p></td><td><p>£2,534,005</p></td><td><p>75.65</p></td></tr><tr><td><p>2018/19</p></td><td><p>£3,008,587</p></td><td><p>88.65</p></td></tr></tbody></table> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:05:10 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1126598

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average time taken to reach a determination on a complaint escalated to the Independent Case Examiner was in 2018-19.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254097
	answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>When the Independent Case Examiner’s Office accept a complaint for investigation, attempts will initially be made to agree a solution between the complainant and the relevant business area, without having to request evidence to inform an investigation – this is known as “resolution”. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). Cases are dealt with by dedicated teams and are usually brought into investigation in strict date order.</p><p> </p><p>The table below provides information on the average time taken to reach a determination on a complaint escalated to the Independent Case Examiner during the 2018/19 reporting year:</p><p> </p><table><tbody><tr><td><p>In those cases that were resolved</p></td><td><p>7 weeks - from the point the complaint was accepted for investigation</p></td></tr><tr><td><p>In those cases that were investigated</p></td><td><p>21 weeks - from the point the case was allocated to an investigation case manager</p></td></tr><tr><td><p>End to end average clearance time for all cases</p></td><td><p>65 weeks - from the point at which the complaint was accepted for examination (this includes the time complaints wait to be brought into investigation)</p></td></tr></tbody></table> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:12:44 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1126599

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many complaints that were rejected by the independent Case Examiner were referred to the Parliamentary and Health Service Ombudsman in (a) 2015-16, (b) 2016-17 and (c) 2017-18.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254098
	answer	answer is ministerial correction date of answer 20/05/2019 answer text <p>Members of Parliament may refer complaints to the Parliamentary and Health Service Ombudsman at any time they choose, regardless of whether they have been rejected or considered by the Independent Case Examiner. Decisions on whether to accept a complaint for investigation rests with the Parliamentary and Health Service Ombudsman’s Office and we do not hold information about the number of complaints referred to them.</p> answering member constituency Colchester answering member printed Will Quince question first answered 20/05/2019 16:20:37 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1126601

	registered interest
	date	14/05/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Independent Case Examiner: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many of the 158 complaints about the Independent Case Examiner in 2017-18 were on the length of time it took to investigate a complaint.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	254099
	answer	answer is ministerial correction date of answer 22/05/2019 answer text <p>The Independent Case Examiner’s Office recorded 158 complaints about its service during the 2017/18 reporting year, of which 60 concerned delays in starting investigations and 6 concerned delays in concluding investigations.</p> answering member constituency Colchester answering member printed Will Quince question first answered 22/05/2019 16:04:17 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1178335

	registered interest
	date	13/02/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Disqualification
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many universal credit claims were closed in 2019 as a result of a claimant failing to accept their claimant commitment when they have (a) no work-related requirements, (b) work preparation requirements only and (c) work-focused interview requirements.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	1855
	answer	answer is ministerial correction date of answer 24/02/2020 answer text <p>The information requested is not held.</p><p> </p><p>It is not possible to provide a conditionality group breakdown for claims which were closed before first payment of Universal Credit. This is because a conditionality group is not determined for all claimants until the end of the first assessment period is reached.</p> answering member constituency Colchester answering member printed Will Quince question first answered 24/02/2020 11:44:31 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1178336

	registered interest
	date	13/02/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Disqualification
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many universal credit claimants whose claims were closed during 2019 because of a claimant failing to accept their claimant commitment have subsequently successfully challenged the claimant commitment and that case closure.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	1856
	answer	answer is ministerial correction date of answer 24/02/2020 answer text <p>The information requested is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Colchester answering member printed Will Quince question first answered 24/02/2020 11:49:53 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1236678

	registered interest
	date	22/09/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the Information Commissioner’s letter to her Department of 10 April 2019 which stated that explicit consent for universal credit was unduly restrictive, if she will make it her policy to (a) remove the requirement for explicit consent for universal credit and (b) enable representatives to speak on a client's behalf.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	93509
	answer	answer is ministerial correction date of answer 25/09/2020 answer text <p>The Universal Credit (UC) system is structured around an online personal account which contains all the information relevant to the claim. This includes claimants’ bank account details, savings, capital, medical history, family relationships and address information, which means that we have a responsibility to ensure that a high level of security and protection is in place, and that we take all reasonable steps to protect our claimants and their data which includes ensuring that consent is explicitly given to share it.</p><p> </p><p>As the amount of personal data available on UC is far greater than in the legacy benefit systems, any data breach has far reaching consequences for claimants, and so we need to balance consent against this risk. Therefore, a policy of explicit consent exists to help reduce the risk of fraud by ensuring that claimants’ data is kept safe from unscrupulous organisations and individuals. The emphasis here is not to hinder people receiving support to help them make and manage their claim, but to make sure we protect claimants’ personal data and other information.</p><p> </p><p>Where explicit consent is needed it can be quickly given in different ways; over the phone or via the online journal, at any time during a UC claim. This is a far simpler and more straightforward process than in the legacy benefit systems. Once consent is given, we will work with claimants’ representatives.</p><p> </p><p>Following the Social Security Advisory Committee’s report into consent in UC on</p><p>8 September 2020, the Department continues to consider how best to safeguard personal data moving forward, whilst allowing those claimants needing support from representatives to do so in a safe and secure manner.</p><p> </p><p> </p><p> </p><p> </p><p> </p> answering member constituency Colchester answering member printed Will Quince question first answered 25/09/2020 13:56:17 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1236679

	registered interest
	date	22/09/2020
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the Information Commissioner's Office's recommendation of 10 April 2019, RFA0715409, if she will publish, alongside her Department's published policy on universal credit, a ready-to-use template form for explicit consent for universal credit for a representative to act on behalf of an individual client.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	93510
	answer	answer is ministerial correction date of answer 25/09/2020 answer text <p>The Universal Credit (UC) system is structured around an online personal account which contains all the information relevant to the claim. This includes claimants’ bank account details, savings, capital, medical history, family relationships and address information, which means that we have a responsibility to ensure that a high level of security and protection is in place, and that we take all reasonable steps to protect our claimants and their data which includes ensuring that consent is explicitly given to share it.</p><p> </p><p>As the amount of personal data available on UC is far greater than in the legacy benefit systems, any data breach has far reaching consequences for claimants, and so we need to balance consent against this risk. Therefore, a policy of explicit consent exists to help reduce the risk of fraud by ensuring that claimants’ data is kept safe from unscrupulous organisations and individuals. The emphasis here is not to hinder people receiving support to help them make and manage their claim, but to make sure we protect claimants’ personal data and other information.</p><p> </p><p>Where explicit consent is needed it can be quickly given in different ways; over the phone or via the online journal, at any time during a UC claim. This is a far simpler and more straightforward process than in the legacy benefit systems. Once consent is given, we will work with claimants’ representatives.</p><p> </p><p>Following the Social Security Advisory Committee’s report into consent in UC on 8 September 2020, the Department continues to consider how best to safeguard personal data moving forward, whilst allowing those claimants needing support from representatives to do so in a safe and secure manner.</p> answering member constituency Colchester answering member printed Will Quince question first answered 25/09/2020 14:05:13 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck