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1147487
star this property registered interest false more like this
unstar this property date less than 2019-10-01more like thismore than 2019-10-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, if she will set out the performance targets for the determination of complaints to the Independent Case Examiner’s Office in 2019-20. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck remove filter
star this property uin 292819 more like this
unstar this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-10-07more like thismore than 2019-10-07
star this property answer text <p>When the Independent Case Examiner’s Office accepts a complaint for examination; they will initially try to resolve it in discussion with the complainant and the relevant business area. If it’s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). Cases are dealt with by dedicated teams and are usually brought into investigation in strict date order. Following an examination of the evidence, it may be possible to settle the complaint, if agreement can be reached on actions that satisfy the complainant. If the complaint can’t be settled, the Independent Case Examiner will issue a report detailing findings and any recommendations for redress.</p><p> </p><p>The Independent Case Examiner’s service standards for 2019-20 for the determination of complaints are as follows:</p><p> </p><ul><li>To resolve complaints within 8 weeks of accepting them for examination</li><li>To settle complaints within 15 weeks of the start of the investigation.</li><li>To complete investigation reports within 20 weeks of the start of the investigation.</li></ul>
star this property answering member constituency Eastleigh remove filter
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2019-10-07T17:07:08.16Zmore like thismore than 2019-10-07T17:07:08.16Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this
1147488
star this property registered interest false more like this
unstar this property date less than 2019-10-01more like thismore than 2019-10-01
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
unstar this property answering dept short name Work and Pensions more like this
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Independent Case Examiner more like this
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what Independent Case Examiner’s Office budget is for 2019-20. more like this
star this property tabling member constituency Westminster North more like this
star this property tabling member printed
Ms Karen Buck remove filter
star this property uin 292820 more like this
unstar this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-10-07more like thismore than 2019-10-07
star this property answer text <p>The Independent Case Examiner’s Office’s budget for 2019-20 is £3,525,303.</p> more like this
star this property answering member constituency Eastleigh remove filter
star this property answering member printed Mims Davies more like this
star this property question first answered
less than 2019-10-07T17:03:39.383Zmore like thismore than 2019-10-07T17:03:39.383Z
star this property answering member
4513
star this property label Biography information for Mims Davies more like this
star this property tabling member
199
unstar this property label Biography information for Ms Karen Buck more like this