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<p>The five yearly Price Review process is currently underway for the period 2025-30,
in which Ofwat sets an overall cap on the total amount that each water company may
recover from their customers. As part of this process, Ofwat balances the interests
of consumers with the ability of companies to finance the delivery of their services.</p><p>
</p><p>Regarding safeguarding consumer interests, Government is mindful consumers
are concerned about their bills. For this reason, Defra expects all water companies
to make customers aware of available support, including WaterSure, social tariffs,
payment breaks, and debt management assistance. We are continuing to work with industry
to explore options to improve existing social tariff arrangements and welcome the
planned household charging trials in 2024-25.</p><p> </p><p>Regarding financial stability,
Ofwat assesses and monitors the financial resilience of each company on an individual
and ongoing basis and challenges companies where they identify this is needed. As
part of this work, Ofwat produces an annual ‘Monitoring Financial Resilience Report’
to provide a publicly available assessment of the financial resilience of each water
company. Through this publication, Ofwat aims to promote a focus on efficient investment
that secures long-term resilience and delivers long-term value for money for customers
and the environment.</p>
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