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1129339

	registered interest
	date	03/06/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, in what circumstances her Department refers universal credit claimants to contact their Member of Parliament.
	tabling member constituency	Croydon North
	tabling member printed	Mr Steve Reed
	uin	259247
	answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>Information is available via Gov.uk regarding the Department’s complaints procedure and what steps people can take if at any stage they disagree with the response they have received from the Department.</p><p>If after following the Department’s complaints procedure a claimant remains unsatisfied with the Departments final response, they can ask the Independent Case Examiner (ICE) to review the Departments handling of the complaint.</p><p>If the claimant is unhappy with the response they receive from ICE we would then advise the claimant to contact their Member of Parliament (MP) to request the complaint is sent to the Parliamentary and Health Service Ombudsman for further review.</p><p>In addition, the Department will respond to all complaints regarding current Policy/Legislation providing a full explanation of the Policy and how it is applied. However, if the claimant disagrees with the actual Policy/Legislation rather than its application they may be advised to contact their local MP to raise their concerns.</p><p><a href="https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure" target="_blank">https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure</a></p><p>Prior to the roll-out of Universal Credit Full Service in their constituency, both Ministers and Service Leaders (formally District managers) wrote to each Hon. Member. The letter explained the implicit consent arrangements for MPs and also provided the telephone number and email address of the Service Leader in the constituency, so that MPs can contact Service Leaders if there are urgent constituent cases that need attention. This is the best route to raise issues on behalf of constituents and works well because MPs’ offices can establish local relationships.</p><p>We have recently written to hon. Members to confirm named contacts and local telephone numbers to allow local constituency related Universal Credit cases to be raised directly. The letters also extend an invitation for MPs to visit their local Jobcentre to see the work they are doing.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/06/2019 14:46:22 answering member 4014 label Biography information for Sir Alok Sharma
	tabling member	4268 label Biography information for Steve Reed

1129136

	registered interest
	date	03/06/2019
	answering body	Ministry of Housing, Communities and Local Government
	answering dept id	7
	answering dept short name	Housing, Communities and Local Government
	answering dept sort name	Housing, Communities and Local Government
	hansard heading	Buildings: Insulation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Housing, Communities and Local Government, pursuant to the Answer of 22 May 2019 to Question 254199 on Buildings: Insulation, whether his Department has invited representatives of the Housing, Communities and Local Government Select Committee to witness the BS 8414 test of a High Pressure Laminate cladding system that is due to be carried out by the Fire Protection Association.
	tabling member constituency	Croydon North
	tabling member printed	Mr Steve Reed
	uin	259246
	answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>No, members of the Select Committee have not been invited to witness this tests. A detailed report of the test will, as before, be published in due course.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 11/06/2019 09:32:09 answering member 4495 label Biography information for Kit Malthouse
	tabling member	4268 label Biography information for Steve Reed

1129675

	registered interest
	date	04/06/2019
	answering body	House of Commons Commission
	answering dept id	18
	answering dept short name	House of Commons Commission
	answering dept sort name	House of Commons Commission
	hansard heading	House of Commons: Repairs and Maintenance
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the right hon. Member for Carshalton and Wallington, representing the House of Commons Commission, what steps are planned to be taken to improve the digital accessibility of the House of Commons through the Restoration and Renewal programme.
	tabling member constituency	Croydon North
	tabling member printed	Mr Steve Reed
	uin	260011
	answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>Plans to improve the digital accessibility of Parliament as part of the Restoration and Renewal programme have not yet been agreed, as this work is still at an early stage. However, recognising the importance of this matter, the shadow Sponsor Board has agreed a strategic approach, which commits the programme to deliver a building which supports Parliament’s core function as a working legislature using high-quality design and technology, as well as encouraging wider participation in the work of Parliament, including through improved digital access. This strategic approach has also been endorsed by the Commissions of both Houses.</p> answering member constituency Carshalton and Wallington answering member printed Tom Brake question first answered 11/06/2019 15:37:20 answering member 151 label Biography information for Tom Brake
	tabling member	4268 label Biography information for Steve Reed