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1167412

	registered interest
	date	30/10/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Employment and Support Allowance: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 October 2019 to Question 198, what steps she is taking to improve telephone waiting times for the employment and support allowance telephone helpline.
	tabling member constituency	East Hampshire
	tabling member printed	Mr Damian Hinds
	uin	7707
	answer	answer is ministerial correction date of answer 05/11/2019 answer text <p>As a Department we regularly review the resource required to meet the demand on our telephony channels. Our aim is to provide our customers with the prompt service they deserve but at times high call volumes can have an impact on the service we provide - which may result in some of our customers experiencing extended wait times.</p><p> </p><p>Following a recent review, plans are in place for additional staffing to be deployed to handle Employment and Support Allowance calls and following this, we anticipate wait times to reduce.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 05/11/2019 13:51:15 answering member 4105 label Biography information for Justin Tomlinson
	tabling member	3969 label Biography information for Damian Hinds

1150690

	registered interest
	date	18/10/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Prisoners' Release
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment the Government has made of the (a) ease and (b) effectiveness of mechanisms for prisoners applying for universal credit prior to release from custody.
	tabling member constituency	East Hampshire
	tabling member printed	Mr Damian Hinds
	uin	1901
	answer	answer is ministerial correction date of answer 28/10/2019 answer text <p>The Department is committed to providing personalised support for all claimants. This support extends to those who are in prison, with dedicated Prison Work Coaches, who are available to support prisoners to complete their benefit claims and proceed to payment as quickly as possible, and to help them to understand what early work search activities might be helpful for them.</p><p> </p><p>DWP and MoJ have been working together to understand the potential barriers to a smooth transition from prison leaving to Universal Credit for those who wish to claim it. This includes, for example, exploring the use of prison documentation as proof of identity for Universal Credit claims where that would help speed the claim. Initial work to test different approaches to supporting prison leavers showed few additional results and low take-up of the support on offer, although the support of a work coach, where it was taken up, was shown to be beneficial in terms of making a claim quickly.</p> answering member constituency Colchester answering member printed Will Quince question first answered 28/10/2019 15:23:46 answering member 4423 label Biography information for Will Quince
	tabling member	3969 label Biography information for Damian Hinds

1148867

	registered interest
	date	14/10/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Employment and Support Allowance: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what the average waiting time has been for calls to the Employment Support Allowance helpline in each month since October 2018.
	tabling member constituency	East Hampshire
	tabling member printed	Mr Damian Hinds
	uin	198
	answer	answer is ministerial correction date of answer 21/10/2019 answer text <p>The average wait time for calls to the Employment Support Allowance helpline in each month from October 2018 to September 2019 is shown in the table below in the format of hours:minutes:seconds.</p><p><strong> </strong></p><table><tbody><tr><td><p> </p></td><td><p>Average Wait Time</p></td></tr><tr><td><p>October 2018</p></td><td><p>00:11:30</p></td></tr><tr><td><p>November 2018</p></td><td><p>00:12:44</p></td></tr><tr><td><p>December 2018</p></td><td><p>00:21:36</p></td></tr><tr><td><p>January 2019</p></td><td><p>00:20:06</p></td></tr><tr><td><p>February 2019</p></td><td><p>00:20:47</p></td></tr><tr><td><p>March 2019</p></td><td><p>00:18:31</p></td></tr><tr><td><p>April 2019</p></td><td><p>00:29:56</p></td></tr><tr><td><p>May 2019</p></td><td><p>00:23:15</p></td></tr><tr><td><p>June 2019</p></td><td><p>00:17:29</p></td></tr><tr><td><p>July 2019</p></td><td><p>00:26:51</p></td></tr><tr><td><p>August 2019</p></td><td><p>00:26:17</p></td></tr><tr><td><p>September 2019</p></td><td><p>00:24:42</p></td></tr></tbody></table><p><strong> </strong></p> answering member constituency Eastleigh answering member printed Mims Davies question first answered 21/10/2019 15:49:30 answering member 4513 label Biography information for Mims Davies
	tabling member	3969 label Biography information for Damian Hinds