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tabling member printed	Mr Damian Hinds
answer › answer text	%3Cp%3EAs a Department we regularly review the resource required to meet the demand on our telephony channels. Our aim is to provide our customers with the prompt service they deserve but at times high call volumes can have an impact on the service we provide - which may result in some of our customers experiencing extended wait times.%3C/p%3E%3Cp%3E %3C/p%3E%3Cp%3EFollowing a recent review, plans are in place for additional staffing to be deployed to handle Employment and Support Allowance calls and following this, we anticipate wait times to reduce.%3C/p%3E
answering body	Department for Work and Pensions
min answer › question first answered	2019-05-22T14:10:04.72Z

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human indexable

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04/11/2019

date

30/10/2019

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30/10/2019 19:59:06

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Department for Work and Pensions

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Work and Pensions

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Work and Pensions

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30/10/2019 20:07:54
05/11/2019 14:23:02

hansard heading

Employment and Support Allowance: Telephone Services

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7707

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25259

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05/11/2019 13:51:15

question text

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 October 2019 to Question 198, what steps she is taking to improve telephone waiting times for the employment and support allowance telephone helpline.

session

2019/20

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tabling member constituency

East Hampshire

tabling member printed

Mr Damian Hinds

title

House of Commons Tabled Parliamentary Question 2019/20 7707

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WrittenParliamentaryQuestion

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7707

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Ordinary

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answer

	is ministerial correction
	answering member constituency	North Swindon

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3969

	label	Biography information for Damian Hinds

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25259

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3969

	label	Biography information for Damian Hinds