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<p>All authorised Green Deal participants must adhere to the Green Deal Code of Practice
which clearly stipulates their roles and responsibilities in relation to carrying
out energy efficiency measures and dealing with consumers. A Green Deal provider offering
Green Deal finance must also hold the appropriate FCA permissions to do so and comply
with the relevant elements of that regime. Any measures installed under a Green Deal,
the Green Deal Home Improvement Fund, or Green Deal Communities must be installed
to the standards required in the Publicly Available Standard 2030 (PAS 2030). Green
Deal Certification Bodies exist to certify and audit Green Deal Installers against
PAS 2030 and the Green Deal Code of Practice.</p><p> </p><p>Consumers with Green Deal
finance plans who have a complaint can contact the Green Deal Ombudsman if their Green
Deal provider is unable or unwilling to help when something goes wrong with a Green
Deal Plan.</p><p> </p><p>My rt. hon. Friends the Secretaries of State for DECC and
DCLG, have also commissioned Dr Peter Bonfield to chair an Independent Review of Consumer
Advice, Protection, Standards and Enforcement for UK home energy efficiency and renewable
energy measures. The Bonfield review will be submitting its recommendation in April
2016.</p>
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