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<p>Comprehensive support is available to claimants to use our digital service, however
we recognise there will be occasions when people are unable to maintain their claim
online, so telephone support is available. In these instances, information normally
available through a claimant’s online account will be communicated in an alternative
format, which is best suited to an individual’s circumstances.</p><p>The Department
is committed to providing the best possible support for all our claimants, including
the most vulnerable in society, in both making and maintaining their claim. Help to
Claim delivered through Citizens Advice Scotland offers tailored, practical support
to help people make a Universal Credit claim up to receiving their first full correct
payment on time.</p><p>The Department is assessing the performance and outcomes of
the support delivered by Citizens Advice and Citizens Advice Scotland through the
Help to Claim pilot. We will share the decision about the future of Help to Claim
beyond March 2020 in due course.</p><p /><p />
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