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1134487
star this property registered interest false more like this
star this property date less than 2019-06-25more like thismore than 2019-06-25
star this property answering body
Department for Work and Pensions more like this
star this property answering dept id 29 more like this
star this property answering dept short name Work and Pensions remove filter
star this property answering dept sort name Work and Pensions more like this
star this property hansard heading Universal Credit remove filter
star this property house id 1 more like this
star this property legislature
25259
star this property pref label House of Commons more like this
star this property question text To ask the Secretary of State for Work and Pensions, what proportion of unsuccessful claims for universal credit were as a result of (a) a claimant's lack of digital skills and (b) inadequate support for that claimant. more like this
unstar this property tabling member constituency Alyn and Deeside more like this
star this property tabling member printed
Mark Tami remove filter
star this property uin 268993 remove filter
star this property answer
answer
star this property is ministerial correction false more like this
star this property date of answer less than 2019-07-03more like thismore than 2019-07-03
star this property answer text <p>Data on the proportion of unsuccessful claims to Universal Credit which were a result of (a) a claimant's lack of digital skills and (b) inadequate support for that claimant is not gathered by the Department.</p><p> </p><p>The Universal Credit Full Service Claimant Survey found that 98 per cent of claimants claimed online. This can be accessed at: <a href="https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey" target="_blank">https://www.gov.uk/government/publications/universal-credit-full-service-claimant-survey</a></p><p> </p><p>For those claimants who are unable to access or use our digital services, there is assistance available to make and maintain their claim using the Freephone Universal Credit helpline. Face-to-face support is also available in all Jobcentres. In exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.</p><p> </p><p>Running alongside the national Jobcentre offer from 1 April 2019 is the Citizens Advice Help to Claim which support claimants in making a new Universal Credit claim or moving from a legacy benefit to Universal Credit because of a change of circumstances. Help to Claim offers tailored, practical support to help people make their claim up to receiving their first full correct payment on time. It is widely available online, through a Freephone number and face to face through local Citizens Advice services.</p><p> </p>
star this property answering member constituency Reading West more like this
unstar this property answering member printed Alok Sharma more like this
star this property question first answered
less than 2019-07-03T11:59:14.297Zmore like thismore than 2019-07-03T11:59:14.297Z
star this property answering member
4014
star this property label Biography information for Alok Sharma more like this
star this property tabling member
1383
unstar this property label Biography information for Mark Tami more like this