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1017226

registered interest
date	29/11/2018
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many customer transactions were undertaken at post offices in each of the last five years.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	197383
answer	answer is ministerial correction date of answer 04/12/2018 answer text <p>In order to improve the customer experience, the Post Office provides branch services in a number of different ways, including over the counter, through ATMs, lottery and bill payment terminals, Self Service Kiosks, mail acceptance points, customer referrals and many more. It would therefore be impossible to capture all transactions.</p><p> </p><p>However, the Post Office gathers information through a regular independent monitoring process which shows that weekly customer visits across the Post Office network are around 16 million a week. Five years ago, the Post Office estimated that the weekly visits were around 17 million. The small decline is in line with general shopping patterns with more business being conducted on-line and via other channels.</p><p> </p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 04/12/2018 17:33:13 answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4440 label Biography information for Marion Fellows

1048019

registered interest
date	25/01/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many main post offices opened between (a) April 2016 and March 2017 and (b) April 2017 to March 2018.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	212636
answer	answer is ministerial correction date of answer 30/01/2019 answer text <p>The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.</p><p> </p><p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. The management of the post office network is an operational matter for the Post Office. I have therefore asked Paula Vennells, the Group Chief Executive of Post Office Limited, to write to the hon Member on this matter. A copy of her reply will be placed in the Libraries of the House.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 30/01/2019 14:57:55 answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4440 label Biography information for Marion Fellows

1048020

registered interest
date	25/01/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, if his Department will take steps to increase the number of main post offices; and what plans his Department has to undertake a consultation of post office service provision.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	212637
answer	answer is ministerial correction date of answer 31/01/2019 answer text <p>The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.</p><p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. The number of main post offices, and their locations, are operational matters for the Post Office.</p><p>The Department for Business, Energy and Industrial Strategy conducted a consultation from 8 November to 21 December 2016 to understand what the British public wanted from their Post Office<strong>. </strong>The Government sought responses on the access criteria and the availability of services across the network. The consultation shaped Government decisions to leave access criteria unchanged, and work with the Post Office to extend availability of services to families and small businesses in rural areas. The response received from the Consultation played a central role in informing the Government’s commitment to £370 million of new funding for the Post Office to safeguard the network and invest in its future.</p><p>The Post Office Network Consultation and the Government’s response is available at this link:</p><p><a href="https://www.gov.uk/government/consultations/post-office-network" target="_blank">https://www.gov.uk/government/consultations/post-office-network</a></p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 31/01/2019 09:42:08 answering member 4487 label Biography information for Kelly Tolhurst previous answer version 98596 answering member constituency Rochester and Strood answering member printed Kelly Tolhurst answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4440 label Biography information for Marion Fellows

1086760

registered interest
date	11/03/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many temporary sub-postmasters are currently operating branches in (a) Scotland, (b) Wales, (c) Northern Ireland, and (d) each region of England.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	230837
answer	answer is ministerial correction date of answer 15/03/2019 answer text <p>The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.</p><p> </p><p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. Matters relating to postmasters, network transformation and the operation of post offices by retailers are operational matters for the Post Office. I have therefore asked Post Office Limited to write to the hon Member on these matters. A copy of her reply will be placed in the Libraries of the House.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst grouped question UIN 230832 230835 230836 question first answered 15/03/2019 12:01:55 answering member 4487 label Biography information for Kelly Tolhurst previous answer version 107881 answering member constituency Rochester and Strood answering member printed Kelly Tolhurst answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4440 label Biography information for Marion Fellows

1110847

registered interest
date	09/04/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many Post Office Branches classified as having community status (a) have been closed, (b) are operated by a temporary Sub Postmaster, and (c) are operated through an outreach service in (i) Scotland, (ii) Wales, (iii) Northern Ireland, and (iv) each region of England.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	242880
answer	answer is ministerial correction date of answer 16/04/2019 answer text <p>The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.</p><p> </p><p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. The management of the Post Office network, including Post Office community status branches, is an operational matter for Post Office Limited. I have therefore as ked Alisdair Cameron, the Group Interim Chief Executive of Post Office Limited, to write to the hon Member on this matter. A copy of his reply will be placed in the Libraries of the House.</p> answering member constituency Devizes answering member printed Claire Perry question first answered 16/04/2019 16:01:38 answering member 3974 label Biography information for Claire Perry
tabling member	4440 label Biography information for Marion Fellows

1110848

registered interest
date	09/04/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many Post Office branches under the Network Transformation Programme (a) have been converted and subsequently closed, (b) have moved to another location and subsequently closed, (c) have yet to receive new investment because the original branch that received funding has now ceased trading in (i) Scotland, (ii) Wales, (iii) Northern Ireland, and (iv) each region of England.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	242881
answer	answer is ministerial correction date of answer 16/04/2019 answer text <p>The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.</p><p> </p><p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. Temporary closures across the UK is an operational matter for the Post Office. is an operational matter for Post Office Limited. I have therefore asked Alisdair Cameron, the Group Interim Chief Executive of Post Office Limited, to write to the hon Member on this matter. A copy of his reply will be placed in the Libraries of the House.</p> answering member constituency Devizes answering member printed Claire Perry question first answered 16/04/2019 16:04:06 answering member 3974 label Biography information for Claire Perry
tabling member	4440 label Biography information for Marion Fellows

1110855

registered interest
date	09/04/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many Pay Zone branches are planned to be converted into Post Office Locations in (a) Scotland, (b) Wales, (c) Northern Ireland, and (d) each region of England.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	242887
answer	answer is ministerial correction date of answer 16/04/2019 answer text <p>The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.</p><p> </p><p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. Any plans to convert Pay Zone branches into Post Office Locations throughout the UK is an operational matter for Post Office Limited. I have therefore asked Alisdair Cameron, the Group Interim Chief Executive of Post Office Limited, to write to the hon Member on this matter. A copy of his reply will be placed in the Libraries of the House.</p><p> </p> answering member constituency Devizes answering member printed Claire Perry question first answered 16/04/2019 15:55:49 answering member 3974 label Biography information for Claire Perry
tabling member	4440 label Biography information for Marion Fellows

1136039

registered interest
date	01/07/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many new post office branch locations opened in the period 1 April 2018 to 30 June 2019.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	271557
answer	answer is ministerial correction date of answer 09/07/2019 answer text <p>The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.</p><p> </p><p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. The management of the network is an operational matter for the Post Office. I have therefore asked Alisdair Cameron, the Group interim Chief Executive of Post Office Limited, to write to the hon. Member on this matter. A copy of his reply will be placed in the Libraries of the House.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 09/07/2019 14:54:52 answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4440 label Biography information for Marion Fellows

1136515

registered interest
date	03/07/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many post office branches are currently being served by a (a) outreach and (b) mobile service; and how many of those post office branches are awaiting a permanent location.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	272881
answer	answer is ministerial correction date of answer 10/07/2019 answer text <p>The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.</p><p> </p><p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. The management of the Post Office network is an operational matter for Post Office Limited. I have therefore asked Alisdair Cameron, the Group interim Chief Executive of Post Office Limited, to write to the hon Member on this matter. A copy of his reply will be placed in the Libraries of the House.</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 10/07/2019 11:26:08 answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4440 label Biography information for Marion Fellows

1136862

registered interest
date	04/07/2019
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Post Offices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, how many post office branches advertised on the Post Office business opportunities website are (a) hard to place, (b) stranded branches and (c) stuck offices.
tabling member constituency	Motherwell and Wishaw
tabling member printed	Marion Fellows
uin	273425
answer	answer is ministerial correction date of answer 10/07/2019 answer text <p>The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.</p><p>While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. The management of the Post Office network is an operational matter for Post Office Limited. I have therefore asked Alisdair Cameron, the Group interim Chief Executive of Post Office Limited, to write to the hon Member on this matter. A copy of his reply will be placed in the Libraries of the House</p> answering member constituency Rochester and Strood answering member printed Kelly Tolhurst question first answered 10/07/2019 16:44:12 answering member 4487 label Biography information for Kelly Tolhurst
tabling member	4440 label Biography information for Marion Fellows