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<p>The NHS Pathways License for NHS 111 providers requires that call handlers/health
advisors receive 10 weeks’ training, comprising a mix of classroom-based learning,
supervised practice and four weeks’ consolidated practice. Additionally, clinicians
operating NHS Pathways are expected to receive 14 weeks’ training, including additional
learning, along with supervised and consolidated practice as a clinician. Staff must
successfully pass through several competency gateways in their progression to independent
practice. These include written and practical assessments as well as call audits during
supervised practice.</p><p>Once call handlers and clinicians start practising independently,
they are then subject to on-going performance management and professional development.
As all calls are recorded they are routinely audited as a requirement of the NHS Pathways
License using standardised national performance benchmarks; with monthly feedback
provided to call handlers on both positive elements and areas of improvement<em>.
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