| answer text |
<p>As at 15 March 2019, the Independent Case Examiner’s (ICE) Office was allocating
cases to Investigation Case Managers that were accepted for investigation on the following
dates:</p><p> </p><ul><li>DWP Pension, Disability and Working Age benefits - 29 November
2017</li><li>Child Maintenance Group - 5 December 2017</li><li>Contracted Provision
- 8 January 2018</li></ul><p> </p><p>The ICE Office resources are reviewed on an annual
basis and the Office received funding for thirteen additional staff in the current
financial year (2018/2019). Productivity within the ICE Office has increased during
the current reporting year, having cleared 1,139 complaints between March 2018 and
February 2019, compared to 868 in the same period the previous year.</p>
|
 |
